Dealerloyaltyprotection Avis 

Richard helped me out on a claim this friday where i couldn’t get a single resolution for my customer. Richard helped me with it while we were awaiting an answer from hector! hector requested we called him if we needed anything and he didn’t answer at all. hector did help a lot prior, both made it easy for the claim

I honestly don’t even know how to thank Taro and Hector enough. These two were THE guys!!! They went above and beyond for me and my son in a way that I will never forget.

This entire situation with my son’s car was incredibly stressful, but Taro and Hector didn’t just do the bare minimum. They literally bent over backwards to help me. They made calls, followed up, communicated with the repair shop, advocated for me, and found ways to make things happen when it would have been much easier to simply say no.

They even went outside of the normal process and did things that were completely unorthodox just because they wanted to help me get my son’s car fixed. That level of effort is something you don’t see every day.

I also work in the service industry, so I KNOW the difference between someone who is simply doing their job and someone who is genuinely trying to help. You can tell when someone is just going through the motions, and you can absolutely tell when someone actually cares. Taro and Hector were genuine from the beginning.

Taro, especially as management, could have easily just followed the standard process and left it at that, but he didn’t. He took the time to listen, understand my situation, and actually help me find a solution. Hector was right there helping and going to bat for me as well.

They never made me feel like I was just another customer or another claim. They made me feel like my situation mattered.

I truly cannot thank them enough for everything they did for me and my family. People remember how you make them feel, and these two made a very stressful situation so much easier for me.

If you’re considering getting a warranty, I would HIGHLY recommend this company. And if anyone from the company is reading this, please know how incredibly grateful I am for Taro and Hector. They are a HUGE asset to your company.

Taro and Hector, seriously, THANK YOU. You guys were AMAZING and I will never forget how hard you fought for me.

⭐️ 1 STAR — Loyalty Protection FAILED to provide the customer service and communication I needed when I actually needed the GAP coverage I PAID FOR.

My vehicle was involved in an accident on June 15, 2026, and was declared a total loss. I purchased GAP protection specifically for a situation like this. Instead, I have spent months dealing with unanswered messages, delays, repeated requests for information, and frustrating back-and-forth just to get my claim moving.

The representative handling my claim asked me to send documents so the claim could get started. I did exactly what she asked. I sent the documents she requested, including proof of the insurance settlement, and then she completely stopped responding to me.

For approximately TWO MONTHS, my messages were not returned. I had to keep reaching out myself just to find out what was happening with my claim.

When I eventually received communication, I found the representative to be rude and unhelpful. I was told not to send documents directly to her and instead to send them to a general email address, even though I had already followed her original instructions.

Meanwhile, I am still responsible for a remaining balance on a vehicle that was totaled, that I no longer own, and that I specifically paid for GAP protection on.

That is what makes this so frustrating. I paid for GAP protection expecting assistance when I needed it. Instead, I’ve been left chasing the company for answers while trying to deal with the financial consequences of a totaled vehicle.

I have provided the requested documentation and continued trying to communicate, yet the process has been filled with delays and unnecessary back-and-forth.

Now I have a September 21, 2026 deadline approaching, which makes the lack of communication and urgency even more unacceptable.

I did my part. I sent what they requested. I followed instructions. I repeatedly tried to contact them. I should not have to spend months chasing a company for help with coverage that I already paid for.

I understand that GAP claims require documentation and processing. What I cannot understand is why, after submitting the requested documents, I could go approximately two months without having my messages returned and then be left scrambling to get answers as my deadline approaches.

This entire experience has added unnecessary stress to an already difficult situation.

If I’m paying for protection, I expect the company to communicate with me and help me through the claim when I actually need it. Instead, I’ve had to fight for basic communication and follow-up.

Extremely disappointed with Loyalty Protection and the way my claim has been handled.

Jeremy was extremely helpful and did all he could for me. I really appreciate his work and dedication

The Dealer Loyalty People Called me Back Quickly and Paid our invoice the SAME day after we submitted the requested documents and images

Made a claim on Monday of last week and got nothing back, my service advisor called 2 weeks ago and he got nothing back. Called 4 times this current week, not including how many times my service advisor has called. First 2 times, the employees that were helping me hung up when I was describing my problem. 3rd time calling I got sent to gap when I didn’t ask to be sent to gap. 4th call the guy across the line was laughing because he couldn’t find my claim when I told him that I revived confirmation about the claim multiple times; proceeds to repeatedly tell me to call the shop when I told him over and over that the shop is waiting for you to call them back.

This warranty is horrid, no wonder they have such low ratings. They are in need of better employment training and better time management with responding to customer needs. Definitely would go with a different company.

My experience with Dealer Loyalty Protection started off rocky until I met Mr. Justin. Justin was such a breath of fresh air. He paid close attention to my case, and he worked diligently to solve my case. He went over and beyond to help me in a very difficult time in my life and I thank him for all of his efforts and I thank Dealer loyalty protection for hiring such an amazing employee. Thank you again Justin for all that you have done!

totaled my car and started a GAP claim. thank you stefano for explaining and going through the documents with me. filed in the beginning of june and was able to pay off my loan by end of july. they covered everything b my pre paid financing fee

I was super pleased with Jeremy help & patience and getting the process smoothly. Professional & polite and understanding. Thank you.

After going through hoops at the Chevrolet dealership who was not helping me with the warranty coverage costs and giving me the runaround - I spoke directly to Rich at Diligent who took care of me after explaining the situation and researching the claim - he was fair and reasonable with excellent communication and made me and family finally get the service we all deserve !
Great job Rich Griffin !
Let’s get more service managers like him out there and able to speak to someone without any attitude and pure professionalism . He explained all of it and didn’t give me feeling that I was being lied to or anything of the sort .

I initially filed for a claim due to my Tesla having charging issues. I was initially denied for my claim but with some research and persistence that this repair should’ve been covered I was able to reverse the initial decision to deny my claim. Thankfully I had a managers name (Taro) and email saved from a previous claim that he assisted me with. So I was able to cc: him in the conversation. After a quick review and some proof from Tesla that my part needing replacement had actually failed by sending pictures and service codes, they provided an authorization to cover the repair. I’m extremely thankful for Taro and the way he resolved this issue. A little persistence goes a long way. If it would’ve been an automatic approval I would’ve given this review a 5 star. But the hassle I endured is why I’m giving it 4 stars.

In my opinion, this company should not be trusted.

I had a total loss accident in March 2025 and filed a GAP insurance claim. They repeatedly asked me for more paperwork. I submitted all the required documents several times, but they kept saying they never received them. Every time I followed up, I had to start the process over again, causing months of unnecessary delays.

I even had someone help me communicate with them, and they still took another two months to review everything. After almost eight months of waiting, they finally sent me a denial letter refusing to pay my claim.

The entire process felt like they were looking for ways to delay and avoid paying instead of helping their customer. I wasted countless hours gathering documents, making phone calls, and waiting for updates, only to have my claim denied in the end.

If you’re considering buying GAP insurance from this company, I strongly recommend doing thorough research first. Based on my experience, I would never do business with them again and cannot recommend them to anyone. ⚠️ WARNING: In my opinion, this company felt like a scam.

Melissa is an asset to Dealer Loyalty Protection, who displayed a solid understanding of insurance policies, claims processing and attention to details. Her empathy, and effective communication was crucial to me in handling my inquiries and resolving issues efficiently. Her ability ensured accurate claims handling and high customer satisfaction to me. I thank Melissa for all of her assistance in handling my claim.
Sincerely,
Barbara Harris

THANK YOU DLP!!!

This company advertises that they will cover parts and labor at reasonable labor times and MSRP prices. However, based on my once, and never again, experience, that is flat out wrong. For MSRP pricing, they are not using OEM dealer pricing, they are using the lowest grade parts available pricing AT COST, not even the brands MSRP price. They say they follow AllData published book times but they also do not do that. This company is a waste of time and money. If you buy one of their extended warranties, you will end up paying for the majority of the repair out of pocket while they charge you thousands for coverage. Compared to other extended warranty companies, they are by far the worst of the worst.

UPDATE: After reding the response from this company, I am restating what I originally said. The parts prices they 'approved' were NOT Moog list prices from the Moog website, they were priced from O'Reilly's )or a similar aftermarket seller) using their in house brand Master Pro parts. As for the labor issue, the only quoted one labor job, not all needed repairs as indicated. Finally, after the customer complained, they told the customer they would reach out to me to try to straighten things out, but they have not done that as of 8/13/2026. The company told the customer on 8/7/2026 that they would be getting in contact with me. Another lie. Beware of this company.

My AC broke in the middle of the summertime I took it together fixed and it only took a day and half to get approved, fixed, and out of there! Only had to pay $100, it was a seamless experience

Previous agents I worked with were ok, but Kathleen was over the top. Very helpful, kind, and worked hard to make sure I had everything I need before we hung up. I haven't received the final payment yet, but Kathleen deserved to be recognized.

we are a mechanic shop FABIO was helping us since day 1 , everything goes smoth , we fix the customer car and 36 hours latter we receive our payment !!! highly recomended

They were rude on the phone and denied my claim due to a technicality in the fine print. They did not even consider it or its merits. It is a complete scam.

The absolute worst company to work with! I’m having the worst horrible experience with this company. They don’t return calls, they don’t pick up the phone, it’s a complete circle when you have submitted all the required paperwork and they will wait weeks to months to even reply. If you’re looking for a GAP insurance company run very far from this ridiculous company!! I’m in an ongoing process and they’re trying to deny my claim due to the claim being over the amount of time which they prolonged due to lack of communication, when I submitted all the evidence and paperwork within the first two weeks of my claim. I was assigned Matthew who did absolutely nothing but make this process long and difficult. DO NOT WORK WITH THIS HORRIBLE COMPANY!!