devoted.com Avis 82

Well number #1 I can't have my doctor at oak street health as they are not hookup with them and 2nd otc is not linked with the food card its separated not happy with devoted im going back to wellpoint hmo snp plan

The medical is comperable to other companies. BUT their reimbursement is very poor. They require you to provide receipt & copy of your payment for OTC (their CVS Co's only, not my usual store), Dentist & Optometrist & then WAIT & wait for your money to the point I paid the credit card payment to the dentist a month ago & still waiting for reimbursement. Skip this company!!!

I’m very new to Devoted, so my opinion may change after I’ve had more experience w them.
I am verrrry disappointed in their OTC program. (A) CVS is 50 miles from me, so very inconvenient. (B) selections are very limited, mostly just CVS brand, and very very few of those. (C) In most cases, they were out of the few items that are covered. (D) I bought an item in the wrong size and they refused to make an exchange. Said they are never allowed to exchange anything bought via Devoted.
Unless other coverage issues really shine during this calendar year, I will be jumping ship in 2027.

Hopeless insurance will not recommend anyone.they now not covering all now charging for everything on specialst visit each visit cost almost $100

All charges related to annual eye visit to my doctor, who is in the network, were denied without explanation posted in EOB. When called (Devoted has an excellent customer service, knowledgeable, no waiting time), it was explained that eye exams are covered by Premier Eye Care and claims should be sent to Premier DIRECT. Devoted Guide doesn't include this information or instructions - big oversight!

Ditto on all the reviews here at 2 stars or below. I have the give back of 185 per month that was added quickly but the tiers on my meds went from 6 1 or two to ,4 5:...list log in network providers is incomplete and outdated. Can only imagine if I get some serious issues trying to get help. My PCP is a medicaid Dr and you get treated like you are on welfare.

I am recently retired and was confused about which Medicare Advantage healthcare plan to choose. I ended up with a well seasoned agent that spoke very highly of
Devoted. Know that I have had this very valuable Advantage plan for a few months I found out they are top notch in what they do and really care about me, this is what I call human kindness at it's very best!!

Thank you for caring so much!!
Tim M. (No longer confused)

If you have an OTC, you MUST shop at CVS and there are no choices as far as what you might prefer. If you want TUMS you must buy a certain size and flavor. If you want toothpaste, you have to buy Crest, nothing remotely healthy like Toms'. You have to buy their inferior vitamins as opposed what is best for your health. After waiting on a long line to pay for my items, everything I wanted was declined. So anything I want is coming out of pocket. There are no choices.

I WAS GIVEN A LIST OF DENTIST'S, IN MY AREA.. I CALLED THE OFFICES ON THE LISTS... I'M TOLD WE DON'T HONOR, OR TAKE THIS INSURANCE. I STATE BUT YOUR ON THE LIST OF DENTAL OFFICES... NO DENTAL OFFICES IN Pa.. WHAT A SCAM THIS INS.. IS.. AND CUSTOMER SERVICE ASSOCIATES ARE NOT INFORMED WITH WHAT THEY ARE SUPPOSED KNOW... I SERIOUSLY- DO NOT RECOMMEND THIS INSURANCE..DEVOTED HEALTH INSURANCE

Not many primary care physicians & specialists want to deal with Devoted ...surely they are new in Georgia but not new in many other states . Not a great job with networking with providers before Georgia launch .!! You'd think that's what they want for the general public & vendors/ providers to know ?

I dont recommend at all. I've been trying to order using my food card, it's not working and nobody wants to help. I really wish I hadn't switched!

Did not receive the increase in ss payment was not reimbursed for dental cleaning after sending proof of payment to them. Do not do what they say other companies are much easier to do business with. Date should be all of 2025. Tom Shuler

You cannot go by their provider list. Some doctors listed do not take Devoted.
Some of the optometrist listed do not do annual eye exams- (surgeries only).
Call your doctors to see if they accept Devoted - do not depend on the provider list.

I'm new to Devoted as of Jan '26. A few days into Jan I started an online OTC order for supplements/vitamins but was unable to pay. Long story short: they had not entered my info yet into the system. However, in my order there were several BOGO offers and orders for name brands. I waited several days and went back, only to find that the BOGO offers were gone, as well as ability to order name brands; I could only order CVS brands. After complaining to Devoted I was told I could only order what was approved in their list, in other words CVS brands whenever possible and no freebies. I informed them that it was very clear to me that Devoted has a financial arrangement with CVS. This is just an FYI to anyone interested. With a quick search you will also find that CVS is not a well run company for consumers.

Bunch of liars. They switch your benefits around and make them unusable. Had a food and home card that came with a catalog online that you can order and have OTC and food items delivered. Well, now if I want to use that money I've got to go to different stores and scan product by product to find what it will actually buy. So essentially they took that money away because that's not usable for me.

And this is to say nothing of the sudden burst of co-pays I have for every benefit that used to be free at point of service for me.

Sorry I have to give them any stars at all. After less than 1 month, I've found they don't support any of my current vendors at the rate I paid with United Health Care. For example, my oxygen concentrator was covered 100%. They don't have a contract with my current provider so I contacted one on their list. They only pay 35%.

Every vendor I use has had nothing but complaints about them and are glad to hear I'm switching back to UHC.

Very disappointed!

I have paid $500 out of pocket because of the unprofessional service ! They hung up on my Dentist and on me! No one at Devoted Health is on the same page ! Worst Medicare ever !! Would not recommend

First time on Devoted ....plan sucks....required to get over the counter items only at CVS pharmacies where prices are ridiculous compared to Walmart...1000 count of 200mg IBPROFEN at Walmart under $15 ....CVS PHARMACY same thing is $29 ....Devoted may give you more $$ to spend only $15 more but you get way less due to high prices ...and that is just one example there are many more!!!!!!

The company said my grocery card was shipped out over a week ago. Today we found out that it was shipped out today 1/05/26. As a matter of fact they said at the beginning of December that they had sent the care. Now we are trying to download the app so we can use this benefit with our cellphone. We have been on the phone for over an hour to get the app loaded. You are not impressing me with your customer service and the broker Senior Benefit Services is of no help and won't even call us back. Next year new broker and maybe a new insurance company.

Very long delivery time and no communications about time for delivery. No reply to email queries