dexpress.rs Avis 58

Really bad non existent service. Company makes calls, or writes the recipient refused the request even though delivery was never attempted.

Najgora kurirska sluzba, sa nepismenim i drskim operaterima. Katastrofa

Žao mi je što ne postoji nula kao ocena, jer su je zaslužili. Preuzeli su pošiljku 22.12.2025. i do danas (16.1.2026.) mi je nisu isporučili. Važno da su uslugu naplatili.

Da mogu 0 bih stavio. Narucio usisivac, probao da ga preusmerim na paketomat jer je bio manji, nije moglo, posle toga ga preusmerio na paket shop njihov. Mesec dana je status usisivaca bio da stoji u magacinu u Beogradu. Niko nije ni zvao ni kontaktirao. Kad sam pokusao da pisem i da se zalim, rekli su da ce odgovoriti u roku od 48h, nije bilo odgovora naravno. Zvao sam ih prvi put, njihova korisnicka podrska mi rekla da ce proveriti sa kolegama i javiti mi se. 2 dana proslo, niko se ne javlja. Opet ja zovem, kao da pokusavam da dobijem tajnu sluzbu, a ne Dexpress. 10-15 minuta cekas da ti se neko javi, i vecinu puta ti prekinu bez ikakvog odgovora, samo se niko ne javi. Tako sam zvao 5-6 puta dok mi se napokon nije neko javio ponovo, i opet su mi rekli da ce proveriti sa kolegama i javiti mi se. Dan nakon toga su ga tek poslali u paket shop, skoro mesec dana od kada sam ga preusmerio. Mogli su ceo magacin da usisaju mojim usisivacem pre nego sto su ga poslali u paket shop koliko je dugo bio tamo. Uzas, sve im je uzas

Ukradena mi je pošiljka, tvrde da su ju isporučili. Na upite da mi dostave podatke tko je istu preuzeo se već dvanaesti dan oglušuju putem svih mogućih kanala. Sramota!!!

Jako loša logistička organizacija na svim nivoima. Nemogućnost da se dobije kontakt centar, nepotpune informacije o pošiljci, nepostovanje dogovora- obecaju da jave potpunije informacije pa se ne jave. Zaista jedna neprofesionalna usluga na svim nivoima koju treba izbegavati.

Delivery 7AM without any prior notice, if there was a delivery at all. Delivery process more than one week. This is for 0.

Dexpress is an absolute disaster of a delivery service. Completely unreliable, unprofessional, and incompetent. Packages are “out for delivery” for days with no delivery, no calls, and no explanations. Customer support is useless — they either don’t respond or give meaningless copy-paste answers with zero accountability. Or just leave their lines open and you cant get them. I called for two days straight and the line was busy all the time.

There is no tracking accuracy, no communication, and no respect for customers’ time. Couriers don’t call, don’t show up, and somehow it’s always “not their fault.” This is hands down one of the worst package delivery services I’ve ever used.

Do yourself a favor and NEVER use Dexpress. If your package matters at all, choose literally any other courier. Using Dexpress is a guaranteed way to waste time, lose packages, and destroy your nerves.

Absolutely the worst company ever. Package was supposed to be 1 day delivery and we've been waiting for over a week, the tracking just states that it has been handed off to the courier on the day it was sent and no updates since then, and the package is in the same city as its destination.

Customer service is non-existent, you can call them all day, if the line isn't busy you'll get the machine operator and they'll put you on hold for a few minutes after which the call will just drop.

Avoid at all costs!

Ubedljivo najgore iskustvo sa nekom brzom postom. Fiksni telefon je jedini koji postoji, a sluzi da bude zauzet po ceo dan. Cekam 12 dana na isporuku posiljke i jos uvek se nista ne desava.

najgora moguca kurirska sluzba u regionu, mesec dana se ceka paket ko iz kine da dolazi a ne iz drugog dela grada!!!

Šteta što ne postoji 0 kao ocena.. jako loše iskustvo, svaki put čekamo paket po 20 dana, ne javljaju se na telefon, kada se jave kažu da će staviti hitno na isporuku sutra i ponovo ne stigne. Nikada nismo ni dobili paket. Kao izgovor dobijemo odgovor da imaju previše paketa. Ako imate previše paketa nemojte da preuzimate nove…

Express in name only referred to the speed how fast you will receive dissapointment. Every time when I have deal with this delivery service I have a problems and can't receive my package.

I would say 0* for worst delivery which is anything but "fast courier". They just delivered package after 7 days and my 3 phone calls to see where the problem is. Of course at my email thry did not answer 3 days. Do not ever choose this courier service, waste of time and money!

If I could give zero stars, I would. This has been one of the worst delivery experiences I’ve ever had. I waited a long time for my package and never received it. Communication is almost impossible, and when you do manage to reach someone, the support is unhelpful. Answers you will receive are: "We apologize, we understand you." But your problem is never solved.

In the future, if I see that a seller uses this delivery service, I simply won’t place an order. I’ve never had issues like this with any other courier. My experience with DExpress was exceptionally disappointing, and I would not recommend them under any circumstances.

Dexpress is not a fast mail service, because if it were, the packages would not be waiting in the warehouse for 7 or more days to be delivered. No one answers the email for complaints, the chat on the website is generic/AI from which you do not get any specific information, the phone is constantly busy and when you do get them they have to check everything before they call back and of course they never call back.
It is in vain that they have 800 vehicles and 1200 employees, because they are unprofessional and the information they claim to deliver 65000 packages a day is obviously not relevant.

They said that the address of ADA MALL shoping center is invalid. Like, seriously?! Theifs and scammers.

This has been one of the worst delivery experiences I’ve ever had. First of all, they didn’t show up on time to pick up the package. The sender called on Friday and nobody came. The sender called again on Monday (Dec 1st) to change the delivery address because I was going to be at the office. Only then did someone finally come to pick up the package, which was supposed to be delivered by Tuesday at 12, marked as urgent.
Instead, the package sat at the sender’s location for two full days, not moving at all. It finally reached my city on Dec 3rd, yet still wasn’t delivered. I even transferred it to a packetomat to make things easier, and to make sure I receive it near my home, because I was not going to be at the office during the remaining days of the week, but as of Dec 4th, it still hasn’t arrived. The call center’s only explanation is that “the wait is long”, seriously? Five days for a domestic delivery?

The entire experience has been terrible: delays, zero accountability, rude customer service, and unprofessional delivery staff stating they "Did not WANT to come on Friday?". I will avoid using Dexpress again.

DExpress marked my delivery as "customer didn’t answer the phone", which is simply not true. I had no missed calls, my phone was on and working the whole day. Instead of doing their job, they just changed the status to cover themselves.

If they can’t deliver on time, they should at least be honest about it — not invent excuses. Very unprofessional and absolutely not trustworthy.