The store smells amaising, always is. The staff are amaising, was seen by the manager yesterday who was so helpful, went back today with family member to help me decide, we were helped by Tim and I f... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSouth West Coast Path, Taw Wharf,Unit 2, EX31 2BN Barnstaple, GB
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Lisez les avis des autres
Had bad experience with a fellow furniture store, so decided to try DFS and soon as we walked in, felt totally different. We were left to browse at our own comfort and offered a coffee whilst looking.... Voir plus
L'entreprise a répondu
We had a great experience with Kieran who helped us buy our first sofa! He was extremely helpful and filled us in with all aspects of the process without rushing through or making us feel pressured at... Voir plus
L'entreprise a répondu
Kerry at DFS Barnstaple gave us outstanding service today. From the moment we walked in, she was friendly, knowledgeable, and genuinely focused on helping us find exactly what we needed. She guided... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
South West Coast Path, Taw Wharf,Unit 2, EX31 2BN, Barnstaple, Royaume-Uni
- 0333 999 9528
4,9
Excellent
2 k avis
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We ordered the sofa online as we…
We ordered the sofa online as we visited the Barnstaple store yesterday for the second time at 12.35, the store was empty no other customers apart from us. There were two sales assistants one sat on a sofa at the back and the other leaning against the wall. Neither of them asked if they could help they just ignored us. We had gone in with every intention of placing an order but due to the complete lack of Customer interaction and service we left, deciding to order online very disappointing.
16 février 2026
Réponse de DFS Furniture - Barnstaple
Good afternoon Paul,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
We are very sorry for the experience you have received with DFS and we will look into feeding this back to the relevant store to avoid this happening again. I can assure you it's not how we like to treat our customers.
We are happy to hear you were able to order and apologies again for the inconvenience this may have caused, we look forward to delivering your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
I wasn’t pounced on with a hard sell…
I wasn’t pounced on with a hard sell attitude &Kerry was really helpful, answered all my questions, & helped me purchase my sofa on line.
14 février 2026
Réponse de DFS Furniture - Barnstaple
We appreciate you sharing your feedback! We're happy to hear that you found our team member helpful and that you were able to purchase your sofa online.
Kind Regards,
Vanessa
DFS Customer Support
A friendly welcome as we entered the…
A friendly welcome as we entered the store. She left us to look round, but said if we needed any help to come to find her. I did find two I liked so she came over. I chose one of them and she got the paperwork ready. I apologised, but I changed my mind and went for the other one. She said that's no problem, you need to choose one that you are completely satisfied with. Whilst doing the paperwork she went through everything I should know. Very informative. After completion she talked to us about her liking for Harry Potter which my son and Daughter-in-law were into too. She was happy to talk about it and didn't rush us to leave. We wished her well as she was due to have her baby soon. A very lovely lady.
I would certainly recommend this store.
8 février 2026
Réponse de DFS Furniture - Barnstaple
We appreciate you sharing your positive experience. It's great to hear that you felt welcomed in our store and were well-assisted during your visit. We're happy you found the perfect choice and felt comfortable throughout the process. Thank you for recommending our store!
Kind Regards,
Vanessa
DFS Customer Support
Amazing
The young lady who served me was just wonderful, very patient and very helpful
15 février 2026
Réponse de DFS Furniture - Barnstaple
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Barnstaple
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Friendly service,and very helpful
8 février 2026
Réponse de DFS Furniture - Barnstaple
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Barnstaple
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Jamie was a great help
Jamie was a great help. Answered all my queries and gave me very honest advice. A real credit to your store
7 février 2026
Réponse de DFS Furniture - Barnstaple
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jamie.
Kind Regards,
Jordan
DFS Customer Support
Good service
5 février 2026
Réponse de DFS Furniture - Barnstaple
Thank you for your positive review.
Kind Regards,
Vanessa
DFS Customer Support
Kerry was so knowledgeable and patient
Kerry was so knowledgeable and patient. She had answers to all our questions to hand and made us feel comfortable with our decisions. An enjoyable experience.
4 février 2026
Réponse de DFS Furniture - Barnstaple
We appreciate you sharing your feedback. We're so happy to hear that you found the service to be knowledgeable, patient, and comfortable, making your experience enjoyable.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Barnstaple
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
The staff were very informative and…
The staff were very informative and helpful made the whole process a lot smoother.
Would 100% recommend getting a sofa from here.
3 février 2026
Réponse de DFS Furniture - Barnstaple
Good afternoon Ryan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Nice staff.
We went to DFS the day after visiting another retailer. We were considering purchasing from the other retailer but Kezz showed us a couple of nice sofas we were torn between. She told us about the insurance and how it would be to clean with a pet dog. After invisioning both sofas in our house and mix and matching the options we came on a decision. Purchasing was easy and transparent. We walked away feeling confident with our purchase.
2 février 2026
Réponse de DFS Furniture - Barnstaple
We're glad you enjoyed your experience. It's great to hear that you found what you were looking for and that the purchasing process was easy. We appreciate you highlighting the helpful advice you received regarding pet-friendly cleaning. Thanks for your feedback.
Kind Regards.
Vanessa
DFS Customer Support
very polite friendly staff
very polite friendly advise given relaxed atmosphere with no peer pressure plenty of options given with the chance at the end to ask any unanswered questions not covered in the sales
31 janvier 2026
Réponse de DFS Furniture - Barnstaple
We appreciate you sharing your experience! We're happy to hear that you felt relaxed and well-informed with plenty of options. Thank you for your positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff at the Barnstable brunch were…
The staff at the Barnstable brunch were most helpful, we knew what we wanted and they made it happen promptly. Thank you very much. Keep up the good work.
11 janvier 2026
Réponse de DFS Furniture - Barnstaple
We appreciate you taking the time to leave us a 5-star rating! We are so glad to hear that our team was helpful and efficient in providing you with what you needed.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Barnstaple
We appreciate you taking the time to leave us this great review; we are so happy to hear about your positive experience with our staff.
Kind Regards,
Vanessa
DFS Customer Support
First Class
Couldn’t recommend the Barnstaple store more, the service we received from the young gentleman was to the highest level. Will definitely return
24 janvier 2026
Réponse de DFS Furniture - Barnstaple
We're happy to hear that you had such a positive experience at our Barnstaple store. We appreciate your kind words regarding the service you received, and we look forward to your return.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Barnstaple
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Barnstaple
Good afternoon Sharon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great experience
Ordering process made very easy by Lucia who explained everything very clearly. All questions answered. No pushy sales pitch.
28 janvier 2026
Réponse de DFS Furniture - Barnstaple
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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