DFS Furniture - Basildon Avis 

So lovely and patient. Not pushy. Lovely saleswoman who was so kind.

The sales rep was very helpful and explained everything we needed to know

The lady that served me was amazing, she was very helpful, explained everything and showed me different options that I could have in my home. We have a small staircase and small doorways so I believed that only one option was available to me however I had multiple choices and chose a sofa we loved. Thank you.

We couldn't be happier with the service we received from Asha at DFS. From the moment we walked into the store, she made us feel welcome without being at all pushy. She started by asking if we'd seen any sofas online that we liked, then carefully showed us a range of options that matched our requirements, giving us plenty of choice. Being able to sit on each one and compare the comfort made choosing so much easier.

Asha took the time to explain the different materials, finishes and colour options, helping us find combinations that worked perfectly with the flooring sample we had brought with us. Her knowledge and patience were outstanding.

What impressed us most was that she genuinely wanted us to make the right decision. She was happy for us to visit another furniture store to compare sofas, with no pressure whatsoever to buy from DFS. That relaxed approach made the whole experience enjoyable and gave us complete confidence that we were making the right choice.

Before finalising the order, Asha even asked a colleague to double-check every detail to ensure it was exactly what we wanted. That extra attention to detail was greatly appreciated.

Overall, the customer service from Asha was exceptional from start to finish. This is now our second sofa purchase from DFS in the last 14 months, and experiences like this are exactly why we returned. Asha is a real credit to DFS, and we wouldn't hesitate to recommend both her and the company to anyone looking for a new sofa. A well-deserved 10 out of 10!

Very good and quick service,friendly and helpful sales assistant.

We were greeted at the door when we arrived and was given all information that we needed to brouse around the shop floor when we decide on what 3piece suite that we liked we were supplied professionaly with all the info and prices for different combinations of how we could have the suite and all combinations of how to pay after we ordered suite thank you

Great customer service, from greetings to helpful . Patient too. Clear explanation and advise.

Asha from basildon store was absolutely fantastic. She worked so hard to help me locate a sofa on clearance and I felt she really cared about my needs and went above and beyond.

I’ve rarely had such great customer service when shopping for furniture and she is the sole reason that i will continue to shop at DFS!

In store Asha was great, she was patient as we went through our requirements, offered us and explained other options that were not visible in store and made the whole experience very straight forward

Awesome service on both occasions that we visited
Kind and very pleasant staff

The lady who helped us was very helpful and patient as we took a long time to make our selection of colour. She helped advise us but was not pushy and let us made our own choices without any pressure.

Very helpful staff, angela went through alot of options with us when choosing our sofa and explained everything we needed to know. Lovely store, did not feel pressured.

Welcomed as soon as we walked into the store. Left to browse but help was on hand. When ready to ask questions seen straight away. Decision made on purchase and fully explained in a lot of helpful detail. I definitely recommend. X

Very friendly,knowledgeable and professional member of staff. Made us felt very relaxed and left us alone to discuss our purchase. We entered the dfs store very unsure and tired but left very happy

I had a very good experience at DFS. Shezad Choudry was extremely helpful, professional, and friendly throughout the whole process. He took the time to answer all my questions and made everything easy and stress-free. His excellent customer service is a real credit to DFS. Thank you, Shezad, for all your help!

We were made comfortable by the lady that served us. We were offered a coffee which was very good. Everything was explained to us before we actually purchased our sofa.customer service was excellent.

I am happy. Great Customer Service on explaining with details step by step