DFS Furniture - Birstall Avis 

Order/Reference: 65ZNN5871

We are extremely disappointed with our experience with DFS. What should have been an exciting purchase has instead turned into months of frustration, unnecessary stress, and poor customer service.

We purchased a bed, mattress, and sofa from DFS, and unfortunately the experience has been one problem after another. The bed started making loud creaking noises shortly after it was delivered, and it took numerous phone calls and a great deal of persistence before DFS finally agreed to replace it.

After waiting around three months for our sofa to arrive, we were shocked to find it had been delivered with visible dirty marks. After such a long wait, receiving furniture in that condition is completely unacceptable. It appears that no proper quality checks were carried out before it left the warehouse.

To make matters worse, the sofa care kit that we paid for was missing from the delivery. We paid for the product but never received it.

The customer service has been equally disappointing. Before making the purchase, staff were attentive and eager to help. However, once payment had been taken, the level of support changed dramatically. We were also informed that returning items would result in a 20% charge, even when the issues relate to the quality of the products supplied.

Overall, this experience has caused us a considerable amount of stress, wasted time, and inconvenience. We expected much higher standards from a company with DFS’s reputation. Based on our experience, we would not recommend DFS to anyone and will certainly not be purchasing from them again. Anyone considering buying from DFS should think carefully before doing so, as the product quality, after-sales service, and overall customer experience have been extremely disappointing.

The very helpful sales assistant

Very friendly guy that delt with us

(Order/Reference: 65ZNN5871).

I have never experienced such poor service and such disappointing quality. This has been one of the most stressful shopping experiences I’ve ever had.

I bought a bed, mattress, and sofa from DFS, and it has been one problem after another. The bed started making loud creaking noises almost immediately after it was delivered, and after countless phone calls and a huge amount of stress, they finally agreed to replace it.

I then waited three months for my sofa to arrive, only for it to be delivered with dirty marks all over it. After waiting so long, opening it up to find it looking stained and grubby was absolutely disgusting and completely unacceptable. It looked like it hadn’t even been properly checked before leaving the warehouse.

To make matters worse, they didn’t even deliver the sofa cleaning product that I paid for it, but it never arrived.

The customer service has been just as bad. Before you pay, they’re more than happy to show you around the showroom and encourage you to spend your money. But once they’ve got your payment, it feels like they couldn’t care less. If you want to return anything, they expect you to pay a 20% charge, even when you’re unhappy with the quality.

The amount of stress, wasted time, and constant chasing I’ve had to do has been unbelievable. I honestly regret buying from DFS and would never recommend them to anyone. If you’re thinking about buying from them, I’d seriously advise you to stay well away and shop somewhere else. Save yourself the frustration, disappointment, and hassle that I’ve had to go through. In my experience, the after-sales service has been shocking, and I will never buy from DFS again. Please keep away

Had very welcome visit and very pleased with my purchase

Sam was knowledgeable and professional with a no pressure sale.

Long long long lead times on sofa, shop itself was undergoing works so only 15 or so sofas on display, a million members of staff lounging around on sofas...

We had to wait a long time for a family that was looking at a sofa we were interested in. Robbie very kindly ask if we were OK. When I explained he politely asked the sales person to move the family whilst we had a look. We finished up purchasing the sofa. If it was not for Robbie I think we would have left

Thank you so much, can't wait for our new sofa to arrive.

We had a great experience today! Found the perfect sofa and had such great customer service. I didn’t get the ladies name however she was fab, and so helpful!

Great service and staff helpful

Great customer service , Anna - DFS birstall.

Very friendly customer service. Knowledgeable and amusing. No stress or pressure from any of the team or our salesperson.

Very helpful polite and professional

Very professional and helpful. Staff were attentive and helped with any queries.

There was a great choice of recliner sofas, I tried them all out and found the best one for me. Once found the staff were excellent in talking me through the purchase process. Overall an excellent experience.

Pleasant young lady who is in training, checked with her manager to make sure she gave us the correct information. Was helpful but didn’t put us under any pressure, she explained the extras available and accepted our choices.

Professional, friendly but not overly.
Knew his way round the iPad to bring up all the correct details. Double checked I’d ordered the correct item

young man who served us was really good, no pressure selling which we like, answered our questions then left us alone until we required his assistance

We were made welcome and were asked for any help if so they were glad to help us in any way,we were not rushed or pushed in purchasing the furniture,They were very helpful.

Knowledge of Robbie