We had an amazing experience at DFS with Gary. He was absolutely lovely, friendly and incredibly helpful from start to finish. He took the time to listen to what we were looking for, answered all of... Voir plus
L'entreprise a répondu
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"Shopping at DFS was an absolute pleasure. The team was incredibly friendly, attentive, and genuinely interested in helping us find the right sofa. They explained everything clearly and gave us space... Voir plus
Gary introduced himself to us in a friendly manner and offered us refreshments. He asked a few questions of us and listened carefully, this enabled him to show us the sofas that met our requirements.... Voir plus
L'entreprise a répondu
All the sales people who helped us decide over a period of months were helpful, informative and not pushy. We really appreciated that and it took all the pressure put of an expensive purchase.
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
442 Newmarket Road, CB5 8JL, Cambridge, Royaume-Uni
- 0333 999 9817
4,9
Excellent
4 k avis
Demande des avis aux clients
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Eliza gave plenty of good and…
Eliza gave plenty of good and helpful advice. She was extremely knowledgable about all the sofas.
6 juin 2026
Réponse de DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The salesman was very friendly and…
The salesman was very friendly and didn’t make you uncomfortable about buying anything and spoke to you about the goods and services that you would get after you got the goods.
8 juin 2026
Réponse de DFS Furniture - Cambridge
Hello Philip,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Cambridge
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Cambridge
Hello Sarah,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent customer service and advice from Ali
I was very impressed with Ali he understood my predicament with passed history with another company and gave me sound advice. I just hope that l am as pleased with this furniture as l was with previous furniture l had from you many years ago. Great service all round
5 juin 2026
Réponse de DFS Furniture - Cambridge
Hello Jackie,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Ali.
Kind regards,
Lia
DFS Customer Support
Very good experience
I saw Ali who I have seen before on a previous purchase. He was extremely pleasant and helpful and made the process very pleasurable.
5 juin 2026
Réponse de DFS Furniture - Cambridge
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Cambridge
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
We were welcomed into the showroom and…
We were welcomed into the showroom and immediately offered refreshment by Shoobo , one of store advisors
We felt unpressured and were unrushed allowing plenty of time to walk around the showroom and decide our options.
3 juin 2026
Réponse de DFS Furniture - Cambridge
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
We were impressed by the selection of…
We were impressed by the selection of sofas to choose from. We had good advice from helpful staff and did not feel pressured to buy,
On our second visit we chose our recliner sofa, had the great payment deal of up to 48 months interest free payments explained to us and enjoyed a cup of coffee to seal the deal!
We look forward to delivery
1 juin 2026
Réponse de DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Really really good service
Really really good service, very helpful and patient. Store also has lots of choice.
1 juin 2026
Réponse de DFS Furniture - Cambridge
Hello Karl,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The salesman was great
The salesman was great
Excellent knowledge and really helpful
Great staff and great service
31 mai 2026
Réponse de DFS Furniture - Cambridge
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Disappointed to find I could have…
Disappointed to find I could have received immediate delivery of my recliner chair, same description and colour online. Having to wait 11 weeks to relieve my condition is a sour pill to swallow.
12 avril 2026
Réponse de DFS Furniture - Cambridge
Good Afternoon Sheila,
Thank you for taking the time to leave your review. All delivery times can differ depending on the range. I am very sorry if this was not outlined to you when you placed your order. I will ensure that thisvfeedback is passed onto the relevant team.
Kind regards,
Jordan
DFS Customer Care
Gary understood our requirement and…
Gary understood our requirement and quickly showed us the sofas we could consider. He was polite, friendly, efficient and patient. He was obviously very familiar with the stock in store and knew how sofas were constructed, from his own experience. We were offered refreshment which we accepted. He was everything we expected of a salesperson.
30 mai 2026
Réponse de DFS Furniture - Cambridge
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Gary.
Kind Regards,
Jordan
DFS Customer Support
Very late delays!! 4 months to wait for a chair
Staff are great when you know what you need and intend to buy it that day but they should never lie about delivery time frame and should never get your hopes up about items being in stock when it isn't, even the system online is a lie for my chair online says 14days delivery it still hasn't got to the centre yet to arrange delivery and its been 15 weeks and counting i had an update recently sent to my email stating the time frame of when it will hit the centre which is another 2 weeks time if it does get shipped on time then I possibly have to wait another 4 to 8 weeks to have it delivered 😀 nearly 4 months to wait for a chair is ridiculous they really need to make more and have them instock ready to ship out for customers instead of lying about it even a 3 seaty sofa apparently can be delivered to me in 7 days 🤣👍 i call bull- make sure you get them to check the stock and show you the dates and get in writing to make a complaint if need be but other then the making amd delay of the chair the staff were friendly but kinda have to be to make sales and get commission.
7 mars 2026
Réponse de DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to leave your review, your feedback is always greatly appreciated.
We're very sorry for the overall experience you have experienced with DFS and for any lack of communication in relation to your order. It is really disappointing to hear and certainly not the level of service we aim to provide to our customers.
Due to the nature of the issues raised within this review, we have escalated this internally to the relevant department to ensure you are contacted within 72- working hours.
If you do require any further assistance in the meantime, please don't hesitate to contact us.
Jordan
DFS Customer Support
Réponse de DFS Furniture - Cambridge
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and massive help on…
Very helpful and massive help on choices of for our purchase
30 mai 2026
Réponse de DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful, friendly & informative
Helpful, friendly & informative. Highly recommend. Great quality sofas.
29 mai 2026
Réponse de DFS Furniture - Cambridge
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Cambridge
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Cambridge
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
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