Walked in not looking to buy anything. Greeted by Mihai who was lovely throughout. Ended up with a 3 piece suite. Beautiful colour and style. Mihai was very professional and easy to talk to and ask qu... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementDering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL Cardiff, GB
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Lisez les avis des autres
We had such a lovely experience at DFS, and a big thank you to Sameera for making it so enjoyable. She was incredibly friendly, knowledgeable and helpful, taking the time to understand our lifesty... Voir plus
L'entreprise a répondu
Really pleased with how our visits went. Greeted by Sales Advisor Sameera on the first occasion, who was polite, informative and helpful as we browsed products on offer. Answered all questions and inf... Voir plus
L'entreprise a répondu
Great Experience David and Zeena from the Cardiff Leckwith Store were both very helpful, polite and took their time in helping us to decide on our sofa. Explained the process very clearly and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Dering Road, Cardiff Gate Retail Park, Pontprennau, CF23 8NL, Cardiff, Royaume-Uni
- 0333 999 9766
4,8
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good purchase
Very pleasant and professional advisers, offering excellent support in making better choices. Special thanks to Vanna
18 décembre 2025
Réponse de DFS Furniture - Cardiff
We're happy to hear that our advisers were pleasant and professional, offering excellent support to help you make better choices.
Kind Regards,
Vanessa
DFS Customer Support
Knowledge of product ,friendly staff .
30 novembre 2025
Réponse de DFS Furniture - Cardiff
Good morning Elaine,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Cardiff
Good morning Danielle,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Was great customer service.
My son got exactly what he wanted.
They delt with him promptly and sincerely.
29 novembre 2025
Réponse de DFS Furniture - Cardiff
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Peter was perfect and without him I…
Peter was perfect and without him I wouldn’t have purchased my brand new sofa, Very thankful for him and appreciate his help.
4 décembre 2025
Réponse de DFS Furniture - Cardiff
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad we could help you find the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
We were greeted by a lovely lady
We were greeted by a lovely lady who made us feel very welcome and showed us exactly what we were looking for
28 novembre 2025
Réponse de DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Zeena was most helpful and pleasant to…
Zeena was most helpful and pleasant to deal with and clarified all the information you needed to know.
27 novembre 2025
Réponse de DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience. We are so glad to hear that the information provided was helpful and the interaction was pleasant.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Cardiff
We're happy to hear that the explanation provided was thorough. Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
Vanessa
DFS Customer Support
Nikki was helpful without being pushy
Nikki was helpful without being pushy, giving us space to decide fabric/colour etc. knowledgable about the sofa, care of it wtc
23 novembre 2025
Réponse de DFS Furniture - Cardiff
We're happy to hear that the assistance you received was helpful and informative, while still allowing you the space to make your own decisions. Thanks for your feedback.
Kind Regards,
Vanessa
DFS Customer Support
Rose from DFS Store in Leckwith Cardiff…
Rose from DFS Store in Leckwith Cardiff was really kind and helpful. She was also very knowledgeable and gave us good advice and how to take care of our sofa.
20 novembre 2025
Réponse de DFS Furniture - Cardiff
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Cardiff
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
From entering the store
From entering the store, to a lovely welcome, to when we left as very happy customers we had a fab experience, thanks to the lovely Zeena.
17 novembre 2025
Réponse de DFS Furniture - Cardiff
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Cardiff
Good morning Amelia,
Lovely review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Outstanding service from Alison and her…
Outstanding service from Alison and her colleagues. Manager was also friendly
16 novembre 2025
Réponse de DFS Furniture - Cardiff
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Bought our furniture in Cardiff…
Bought our furniture in Cardiff Grangetown area,the service was excellent.
11 novembre 2025
Réponse de DFS Furniture - Cardiff
We appreciate you taking the time to share your positive experience with us. We are so glad to hear you received excellent service in our Cardiff area.
Kind Regards,
Vanessa
DFS Customer Support
I was first seen by a young man jn your…
I was first seen by a young man jn your Leckeith store in Cardiff and he was most helpful but I didn't catch his name. When I returned I was desltcwith by Sameera who again was most polite and really helpful.
11 novembre 2025
Réponse de DFS Furniture - Cardiff
Good Afternoon Ian,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
New Sofa Day Leckwith DFS
Sam was very helpful not pushy at all explained everything . Highly recommend DFS far better than SCS
11 novembre 2025
Réponse de DFS Furniture - Cardiff
Good afternoon tania,
Thanks for your lovely feedback, we’re glad to hear Sam met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.
The environment was quite relaxing.
They were very professional and personable and extremely efficient.
The process was so easy with the help of the friendly staff and the trainee.
8 novembre 2025
Réponse de DFS Furniture - Cardiff
Good morning Silvia,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very friendly staff and excellent…
Very friendly staff and excellent customer service.
6 novembre 2025
Réponse de DFS Furniture - Cardiff
Good morning Joanne,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Cardiff
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
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