DFS Furniture - Cardiff Avis 

The òne star is for the delivery men who were perfect gentlemen, I give thumbs down to everyone else at DFS.
We went into the store at Leckwith Cardiff with our accurate measurements & were guided throughout by who we thought was a fully trained sales assistant, an expert in her field we assumed but unfortunately this was not the case & we were delivered a sofa ( very expensive!) that didn't fit.
Our story is not yet 2 weeks old & already we have been told by the regional manager that there is nothing DFS can do to help.
In numerous phone calls to customer services, emails to as many people as I can seek out, even the CEO, quoting my rights as a consumer, making reference to relevant legislation, DFS are apparently above the law & just say like a stuck record, your problem, nothing we are prepared to do. What we are doing as a starting point is making our voices heard on as many social media platforms as we can access, starting here DFS Leckwith Cardiff.
My health is not great but do they care ? Absolutely not !!! Care is treating people fairly & within lawful boundaries.
We have been overspoken, had the phone put down on us, told over & over we are to blame.
We have a sofa more or less blocking off our living room, it's really difficult to mobilise safely around it, it's not even 2 weeks old & DFS have switched off.
Also you are dealing with some sort of secret service as there's only 1 number & no one wants to give their name.
Reference number F8ZG00825.
The customer service phone number is the only point of contact, you can be kept waiting up to one hour, they say this issue is a shop problem nothing to do with them, no direct number for shop, customer services transfer you but the shop don't answer or are rude & unhelpful if they do.
As you can see the automated response from customer services is so unreliable as the order reference number has been provided . As inhumane as you can possibly get DFS.

Customer service excellent very knowledgeable and easy process throughout.

Helpful staff
Friendly knowledgeable

Brilliant service from start to finish

It was great

Jamie was fantastic, very helpful had lot's patience

Jamie was amazing! They took care of everything for us & more! Our buying experience was 10/10. We had many questions and every single one was answered without hesitation. A credit to your store ❤️

Excellent service and information about the product

Excellent service

excellent customer service. So helpful would highly recommend.

We had an excellent experience purchasing our new sofa and would highly recommend this store. From the moment we arrived, we were made to feel genuinely welcome.

Peter, in particular, provided outstanding service. He was patient, attentive, and took the time to really understand our comfort needs and preferences. At no point did we feel pressured or rushed into making a decision. Instead, he listened carefully and thoughtfully guided us towards options that were genuinely suited to us.

His approach was professional yet warm, and it made the whole process enjoyable and stress-free. Thanks to Peter’s expertise and care, we feel confident we’ve chosen the perfect sofa for our home.

A thoroughly positive experience from start to finish…. thank you!

No pressure from assistant, lovely positive attitude and good advice given on getting insurance and cover, plenty of time to make sure we were happy with purchase

We received excellent service from your employee Zeena who helped us through the sales and admin process whilst buying our 2 new sofas. She was extremely knowledgeable on aspects of our order and the purchase and delivery process.

Lady i spoke to was lovely and very understanding and helped me with my purchase , thankyou so much

Whole experience was fab. Very knowledgeable sales assistant who actually listened to what we wanted. Great advice given, beautiful furniture chosen

It’s a very pleasant experience although nerve racking not good at making decisions on my own. I went 3 days in a row. There was no pressure I wasn’t followed around . If I needed a question answering they were there . I did buy a sofa and it’s coming tomorrow.

Sam our sales assistant was very helpful explaining all the process in detail

Greeted with a friendly smile and asked if we needed assistance, made to feel welcomed, all was thoroughly explained about the product we had purchased. A top quality service from all at DFS.

Mike was amazing, made great suggestions and very polite and patient, thank you for all your help, can’t wait to receive my new sofas