DFS Furniture - Chelmsford Avis 

Great service Stephen was extremely helpful and knowledgeable

Great customer service and the staff was lovely and helpful and Sarah showed us different ranges and she went through in detail about the different ranges

Very helpful, they made sure to cover everything you needed to know. Very accommodating and even showed you other furniture with similar dimensions that they didn't have in the showroom so you could visually get an idea of the actual size. Lovely experience.

We had Marco help us today, from the Chelmsford store.
He was very knowledgeable, didn’t feel pressured, he made us feel welcome by making us a coffee and showing us options with the colours.
To be honest, i have never received such good customer care, an asset to the company. Thank you!

Fantastic customer care - great experience with buying a new sofa at Chelmsford store - thanks

Fantastic experience at DFS this morning. Took advantage of the sale plus it was a great shopping experience. Got exactly what I needed and it’s being delivered on 7 days! Excellent customer service.

Marco and his team were polite, helpful, clear and made shopping straightforward and easy. Marco explained my various options patiently and throughout my experience i felt much supported. Many thanks to them.

Sales staff where very helpful talked me through the whole order.

The sales staff were friendly, knowledgeable and explained all our options available. We have bought sofas from DFS before and are very happy with their customer service and product quality

Really helpful staff

Efficient in store process and friendly staff

Great experience from start to finish looking for a sofa for the new house. Was greeted warmly by Alex upon entry and offered help, but not overbearing. We had previously seen something we liked but we're since unsure about, so Alex talked us through different options along with the different materials and colours available to us. Offered us a drink, took time to clearly explain the different add ons available to us and helped us make a choice for the sofas we needed. Would highly recommend

Friendly staff and easy to place an order.

The sales assistant was very helpful and especially patient with us, as we struggled to pick between two ranges. We had a very bad experience with a different company which ended up with the furniture ombudsman finding in our favour so we were rather nervous to avoid similar issues but the process was straightforward, and we have had more contact from DFS (with useful information - not spam) than the whole time with their competitor. We look forward to receiving the furniture in a few weeks. Thank you.

A very positive experience. Alex talked us through our purchase thoroughly. Would highly recommend.

Excellent experience in DFS today. Was welcomed in to the store, had help choosing certain aspects of the sofa we wanted and given great advice during it.

I ordered two and three seater power recliners online after trying in store. Delivered in less than two weeks . Very polite and experienced delivery men .
Lovely sofas and happy with look and comfort.

Professional, helpful, respectful. Efficient.

Very professional and informative service. Made me feel at ease.

We walked in store and were greeted by Marco. When we had decided what we wanted he showed us how the sofa bed worked. He gave us time to discuss with my partner and made sure we were happy and explained everything in full.