Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... Voir plus
L'entreprise a répondu
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... Voir plus
L'entreprise a répondu
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Royaume-Uni
- 0333 999 9758
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was a pleasant experience and very…
It was a pleasant experience and very friendly and the staff were happy to help.
30 mai 2026
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Micheal from DFS Gallagher retail park…
Micheal from DFS Gallagher retail park served us today
Excellent service explained every thing perfectly finance care of product etc
Brought sofa very pleasant experience
4 juin 2026
Réponse de DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Easy to order
Easy to order. Staff very helpful. Liked the fact someone double checks the order to make sure its correct.
4 juin 2026
Réponse de DFS Furniture - Cheltenham
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Sam was great
Sam was great, very knowledgeable and explained all the different options and demonstrated what they would look like.
1 juin 2026
Réponse de DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Cheltenham
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Great service today and very helpful on…
Great service today and very helpful on the sofa I bought. Thank you
31 mai 2026
Réponse de DFS Furniture - Cheltenham
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service by Layla in store
Excellent service by Layla in store! Quick and efficient and all questions answered. Highly recommend!
31 mai 2026
Réponse de DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Excellent Customer Service and Quality Furniture
Very pleased with the customer service I received when purchasing my new sofa. The staff were very helpful and made the whole process easy and stress-free. I walked in with a sofa in mind and completed my purchase within 20 minutes. The price was reasonable, and I would definitely recommend DFS not only for their top-quality furniture, but also for their excellent customer service.
22 mai 2026
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, not too pushy but explained all optional extras really well. Answered any questions we had and discussed the different payment options clearly. Thank you
24 mai 2026
Réponse de DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very good salesman and very good service
23 mai 2026
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
We arrived at Dfs on Thursday and the…
We arrived at Dfs on Thursday and the older gentleman helped with discussing measurement’s and vast information on the sofa. I went home to make sure it would be suitable for my living room and returned on the Friday and the lady before purchasing also gave me knowledgeable information on how to clean the sofa if I was to stain it etc and was just as helpful!
I am so happy with the service of my visits and can’t wait for my sofa to arrive.
Thank you dfs! Absolutely great service. You have lovely staff members.
22 mai 2026
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Very helpful member of staff who helped…
Very helpful member of staff who helped when needed but left us to explore the furniture. A very pleasant experience overall.
22 mai 2026
Réponse de DFS Furniture - Cheltenham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Cheltenham
Hello Margaret,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Cheltenham
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very friendly staff
18 mai 2026
Réponse de DFS Furniture - Cheltenham
Good afternoon Wendy,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Was greeted and dealt with in a very…
Was greeted and dealt with in a very friendly and professional way by Carrie.
Everything was explained in great detail .
Please thank her for me.
17 mai 2026
Réponse de DFS Furniture - Cheltenham
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.