Mabs was extremely knowledgeable and stopped us from making a huge mistake by getting a sofa that was too big for our lounge. He spent the time and patience with us to go through measurements and fabr... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCowdray Avenue, Colne View Retail Park, CO1 1YN Colchester, GB
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Lisez les avis des autres
Brilliant customer service, easy to order, everything explained. The staff member who served us was really good welcoming friendly and even got my 2 children well teenager and man child a hot chocolat... Voir plus
L'entreprise a répondu
Absolutely amazing experience. Tarlok made it so relaxing and enjoyable to choose the right sofa for us. He was a fantastic employee a really nice gentleman. So glad we was served by hi. He made our e... Voir plus
L'entreprise a répondu
Came in previously and the member of staff was super helpful and knowledgeable and really helped us narrow our search down. When it was time to purchase she remembered us and took the time with our la... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Cowdray Avenue, Colne View Retail Park, CO1 1YN, Colchester, Royaume-Uni
- 0333 999 9763
4,9
Excellent
5 k avis
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Staff was very helpful
30 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Nice experience
No one hassling you left you to browse and helpful and knowledgeable Singh was excellent knew his stuff!!
29 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great service and can’t wait to get our…
Great service and can’t wait to get our new sofa, thankyou for everything DFS Colchester
29 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Once I explained what I was looking for…
Once I explained what I was looking for Mabs was very helpful and able to advise me on what sofas would meet my requirements to help me to decide on what best to purchase to fit in the space available in my lounge.
27 juillet 2026
Réponse de DFS Furniture - Colchester
Hello Adam,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The lady that sold the furniture was…
The lady that sold the furniture was very good at explaining everything,
First class service
27 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Helpful and friendly service from mabi…
Helpful and friendly service from mabi and Emma . Knowledgeable about the furniture and care of it
26 juillet 2026
Réponse de DFS Furniture - Colchester
Good Morning,
We are really happy that Mabi and Emma met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent service from Mr Singh
Mr Singh talked us through all the information and helped us. He was extremely knowledgeable on the products and we selected a new suite. Very pleased, very friendly man with great personality.
27 juillet 2026
Réponse de DFS Furniture - Colchester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
My wife and I recently visited DFS..
My wife and I recently visited DFS Colchester and had a great experience. Grant, the sales assistant, was extremely knowledgeable and helpful without being at all pushy. He gave us plenty of time to browse and make our own decision, which we really appreciated.
Grant also took the time to have a friendly chat with us about how long we'd lived in the area, which added a lovely personal touch to the experience. Overall, the customer service was excellent, and we felt comfortable and well looked after throughout our visit.
We'll definitely be returning to DFS in the future and wouldn't hesitate to recommend the Colchester store. Thank you, Grant, for making our furniture shopping such a pleasant experience
26 juillet 2026
Réponse de DFS Furniture - Colchester
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Grant met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
The sales assistant was very helpful…
The sales assistant was very helpful and let us take are time in deciding which sofa we wanted.
25 juillet 2026
Réponse de DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fabulous staff
Fabulous staff, coffee wasn’t too bad either….
Mr.Singh is the sofa king!
25 juillet 2026
Réponse de DFS Furniture - Colchester
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS staff were very informative about…
DFS staff were very informative about their products and very helpful
25 juillet 2026
Réponse de DFS Furniture - Colchester
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
We were seen my Tarlok who was very…
We were seen by Tarlok who was very helpful and welcoming. Would highly recommend his service.
25 juillet 2026
Réponse de DFS Furniture - Colchester
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Tarlok.
Kind Regards,
Jordan
DFS Customer Support
Great experience especially Elaine
Great experience especially Elaine, brilliant employee,
25 juillet 2026
Réponse de DFS Furniture - Colchester
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We experienced a quick and friendly…
We experienced a quick and friendly service whilst purchasing one of your products today in store.
We were well informed on packages we could purchase alongside the furniture as well as given a fair understanding on costs with and without.
Would highly recommend anyone to visit your store if in need of one of your products.
24 juillet 2026
Réponse de DFS Furniture - Colchester
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great experience shopping in store
The consultant we spoke with in store was very friendly. He helped us take measurements and made suggestions regarding the range we were looking at.
17 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Cuddler Chair
I was looking to purchase a cuddler chair for our snug.
Emma and Mabs were extremely helpful and showed me the wide variety of cuddlers they had in store.
I went with the New Studio Boucle Motion Cuddler Chair, as I didn’t want to purchase a footstool.
I could not have asked for a better service.
23 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
We were greeted by a lovely member of…
We were greeted by a lovely member of staff called Tarlock. He was very welcoming and helped us throughout our visit. He was very understanding and talked us through everything that we needed to know.
23 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Not good!
I bought two sofas in the store, got an email saying they were in stock and would be delivered one week later.
Late afternoon on the day before delivery I had my existing furniture removed and then received a phone call saying actually one of the sofas wasn’t in stock and so only the two seater would be delivered. The other one will be more than a week later. Absolutely rubbish service, how can the warehouse not know for 6 days that they can’t fulfill a delivery!
16 juillet 2026
Réponse de DFS Furniture - Colchester
Good morning,
Thank you for taking the time to share your review with us, we are so sorry to hear of your experience and the delay with your items. Express items are delivered on a stock by stock basis, however stock is replenished very quickly and once the item has arrived with the courier delivery will be arranged without further delay.
Kind Regards,
Holly M
DFS Customer Support
Mabs at Colchester DFS
We visited the DFS store in Colchester and had an outstanding experience thanks to Mabs. From the moment we arrived, he was friendly, attentive, and incredibly knowledgeable. He knew every detail about the products we were interested in and was able to answer all of our questions with confidence.
What really stood out was how well he listened to our needs and preferences, rather than simply trying to make a sale. His honest advice and genuine understanding of what we were looking for made the whole process feel easy and enjoyable, and it gave us the confidence to go ahead with our purchase.
The level of customer service was exceptional throughout, and we left feeling valued and very happy with our decision. Overall, it was an amazing experience, and we would highly recommend Mabs and the Colchester DFS store to anyone looking for excellent service and expert advice.
20 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisers. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Holly M
DFS Customer Support
I am so glad I came into the store…
I am so glad I came into the store rather than ordering online. Elaine was so helpful and informative!
20 juillet 2026
Réponse de DFS Furniture - Colchester
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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