DFS Furniture - Crawley Avis 

I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to
Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via the DFS website, but the lovely staff that do not follow you around, or try and pressure you into making a decision there and then made us feel able to order in store :) would highly recommend this particular store.

Helpful very friendly excellent customer service very pleased and happy

Tom was excellent he was patient with us even though we were back and forth,he explained everything we needed to know and wasn’t pushy as many salesman are!!

The staff were very knowledgable and professional but very courteous and friendly

The ordering and payment process for our Pierson Express 2-Seater Music Power Recliner was seamless, and the in-store staff were absolutely lovely. Unfortunately, the experience went completely downhill on delivery day.

​We paid a substantial delivery charge expecting a professional assembly, but what we got was a half-built, malfunctioning sofa. Upon inspecting the unit, my partner found a complete mess underneath the seats:

​Audio issues: Only one side has sound because a speaker doesn't work.

​Careless wiring: A lot of disconnected wires were simply dumped under the sofa. The delivery team entirely ignored the plug brackets and cable management pockets.

​Incomplete build: One of the sides wasn't even properly attached to the middle console section.

​Missing parts: There is a missing screw inside the console unit near the plug socket.

​To make matters worse, when we contacted customer service to report this, we were told we have to wait 72 hours just for a callback to arrange a service engineer to come out.

​Getting a new sofa should be an exciting time. Instead, we are left with a very expensive, partially assembled piece of furniture that doesn't even work properly.

Highly disappointing end to what started as a great customer experience. DFS needs to seriously review their delivery and assembly standards.

Helpful and pleasant

Great customer service! Really pleased with my purchase and assistance throughout the process.

Turned up 25 minutes before closing, I knew what I wanted and I walked out 15 minutes later, with everything ordered and paid for. Can’t fault the service I received

Hi your custmer service exlent good & qulaty 👍👍👍‼️

Was made to feel welcome and no pressure to purchase. Tom served us who was very helpful and knowledgeable and helped us work out what was right for us .

Very nice people

The whole process of my purchase was very easy from start to finish and well explained by the DFS assistant Ms Chichester,she was very professional and friendly.

Annie has been a gem right from the enquiry through to the ordering stage. Very knowledgeable, efficient and friendly. Now looking forward to receiving my new sofa.
Thanks Annie

When you buy the something from the DFS, make sure did not buy the insurance because they make the money they did not cover anything

⭐⭐⭐⭐⭐ Excellent Experience

I recently purchased a sofa from this store and had a great experience from start to finish. The staff were friendly, knowledgeable, and helped me choose the perfect sofa for my home. Delivery was on time, and the sofa arrived in excellent condition. The quality is fantastic, very comfortable, and exactly as described. I would highly recommend this DFS shop to anyone looking for quality furniture and great customer service

Great customer service and advice

Zoe was very helpful and efficient in helping us to choose the sofa that was right for us.

Paula was very clear and efficient thank you