I was on the lookout for a sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was absolutely happy with my choice before committing to a purchase... Voir plus
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Lisez les avis des autres
I was on the lookout for a new sofabed and Osman was brilliant. He showed me some options, pointed out the pros and cons and made sure I was a hundred percent happy with my choice before I committed t... Voir plus
Thank you so much to Kieran, the Sales Associate at DFS Croydon. He was extremely helpful, patient, and professional while I was looking for a sofa and dining set. He took the time to help me find w... Voir plus
L'entreprise a répondu
We were really impressed on our recent visit to DFS Purley Way. The store was very well presented and had a large amount of stock. We were especially impressed with Maha the staff member that helped u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Hesterman Way, Valley Park, CR0 4YJ, Croydon, Royaume-Uni
- 0333 999 9773
4,9
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de DFS Furniture - Croydon
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Excellent non pushy customer service style.
The lady that advised me (Hanifah) at Croydon Valley Park last weekend was very polite, informative and professional. She had a great non pushy customer service style, and was very helpful, and really pleasant. I came back this weekend specifically because of Hanifah, and also the pleasant non pushy customer service style that this store applies generally, as I have been in several times before and never been under pressure from staff, but welcomed politely and I knew that if I needed help the staff were there. Your competitors are way off in comparison, so despite seeing alternative options that is why I came back to you. Don’t change, it’s a great style. Thank you.
6 juin 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
poblu was really good and helpful
poblu was really good and helpful. he recommended everything I need to reach my satisfaction. thank you
4 juin 2026
Réponse de DFS Furniture - Croydon
Hello Karim,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
I meet Peter and he was nice answered…
I meet Peter and he was nice answered all My questions nicely and satisfied with the service so I have to buy.
3 juin 2026
Réponse de DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Croydon
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
So call the sofa 1/2 is twisted making…
So call the sofa 1/2 is twisted making loads of noise they’ve been up three times and trying to say currency for 15 years and it’s still not right. I’m having to go down to the DFS warehouse to confront them today. I’ve got the right arm they are they abuse my mental health and made me ill.
3 juin 2026
Avis spontané
Réponse de DFS Furniture - Croydon
Good Afternoon Matthew,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I am really sorry to hear the experience you have received, it is really disappointing to hear this and I can assure you it's not how we like to treat our customers.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Rung us to say they were on there way…
Rung us to say they were on there way to us.where very good with putting our furniture together where we wanted it. Very friendly and polite.
4 janvier 2026
Réponse de DFS Furniture - Croydon
Hello John,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Great support and service from Peter
Great support and service from Peter. He was excellent with his approach.
2 juin 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Croydon
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Absolutely amazing experience from Kush…
Absolutely amazing experience from Kush today at Purley way branch. He knew exactly what I needed and wanted. So personable and helped me lots. That young man will go far!
1 juin 2026
Réponse de DFS Furniture - Croydon
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Really great customer service.
Really great customer service.
The salesman name was Kushal who was very friendly and helpful.
He explained everything that we needed to know.
10/10
31 mai 2026
Réponse de DFS Furniture - Croydon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Croydon
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Spoke to Joy Sales assistant he was…
Spoke to Joy Sales assistant he was very helpful, explained things fully, Spoke to him again today to explain change of sizes he gave quite a bit of information so i was happy tp place the order,
31 mai 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with Joy in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
I found the lady was really helpful she…
I found the lady was really helpful she went through the breakdown of everything what colour we could choose from what fabric weather foam or fibre was good for us she offered drinks more then once overall we was very satisfied with are experience i would give her a 10/10 very lovely person who makes u feel comfortable with your choice
30 mai 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
We were welcomed and treated very…
We were welcomed and treated very nicely .
The salesman was honest and extremely helpful.
30 mai 2026
Réponse de DFS Furniture - Croydon
Good Afternoon,,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great experience
Great experience shopping at dfs Croydon. The sales advisor was really helpful and patient. She gave us plenty of space to browse and test out different models. When it came to place the order, everything was explained clearly. Excellent customer service.
30 mai 2026
Réponse de DFS Furniture - Croydon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Positive sales experience at DFS
The sales assistants were attentive and helpful. They were able to answer any questions we had. We appreciated how they took the time to check the order was correct on multiple occasions. This attention to detail is important and hopefully means there will be no hiccups at a later stage. We had our young son with us and the sales assistants were very accommodating of this. The true test will obviously be in the delivery and quality of the furniture but it was an efficient and friendly sale.
30 mai 2026
Réponse de DFS Furniture - Croydon
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
30 mai 2026
Réponse de DFS Furniture - Croydon
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Anushka at the Croydon store was…
Anushka at the Croydon store was extremely helpful, patient and very pleasant to deal with. Thank you so much Darren & Lucy.
29 mai 2026
Réponse de DFS Furniture - Croydon
Hello Darren,
Thanks for your lovely feedback, we’re glad to hear Anushka met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very polite and courteous and a funny…
Very polite and courteous and a funny guy 10 out of 10
28 mai 2026
Réponse de DFS Furniture - Croydon
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
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