Visited to find replacement two seater sofas for the ones previously bought from DFS. Salesperson Paul was was most helpful giving good advice on items on sale, purchasing options, care for the item... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementmetro retail park metro retail park, NE11 9XS Gateshead, GB
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Lisez les avis des autres
The salesman Patrick was really good and very helpful, we knew what we wanted and Patrick gives a breakdown of everyway which we could have the sofa in question.He gave us time to think and never pus... Voir plus
L'entreprise a répondu
We’ve just been in looking for a new pair of sofas and we were really impressed with the service we received. The lad who helped us was lovely from start to finish — friendly, professional and clea... Voir plus
L'entreprise a répondu
Paul was fantastic from start to finish. Even when we had to leave half way through to pick kids up from grand parents house. Explained everything, talked us through all of our options/different fabri... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
metro retail park metro retail park, NE11 9XS, Gateshead, Royaume-Uni
- 0333 999 9757
4,9
Excellent
10 k avis
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DFS METRO CENTRE
we were assisted by Mark Thomas in the purchase of two separate sofas for two different rooms
Mark helped us chose without any type of "sales pressure"
He assisted us massively in the choice of our furniture
Apart from being very knowledgeable, Mark is a really nice person and made out experience very enjoyable, which is a massive compliment from a "bloke" buying furniture with his wife on a Saturaday afternoon
11 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great support from the staff
Great support from the staff. Not pushy at all and made us very welcome.
11 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
The lady in question was fantastic…
The lady in question was fantastic explained everything and was really friendly and helpful
11 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Great service and Amazing Sofa
Honestly, from the moment we walked in, we were just looking for a corner recliner but we came away with something better, thanks to Pamela. She helped us massively and when we found our dream sofa, got a wonderful Latte for my partner (which he loved), and helped us with the credit paperwork, which was processed so easily. Couldn't recommend her enough. Thank you again Pamela for helping us find our forever sofa (or at least for the next 5-10 years lol)
11 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Sales person was knowledgeable friendy…
Sales person was knowledgeable friendy and very helpful.
11 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Fabulous customer service from Lewis
Fabulous customer service from Lewis. No pressure selling. Great knowledge helping me to make my choice. Lewis was friendly and approachable. Thank you.
10 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Miss Bone,
Thanks for your lovely feedback, we’re glad to hear Lewis met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful and explained everything
10 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I'm deaf as she lovely lady as I understand everything what she explain this and that which it good.
Lovely lady as I'm happy also I have order sofa x
9 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Christina,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful and explained everything about looking after the sofa and after care
Very helpful and explain everything about taking care of the sofa and all about the after care
9 juillet 2026
Réponse de DFS Furniture - Gateshead
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Paul sales man was very helpful…
Paul sales man was very helpful explaining everything about sofas we chose
7 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We came to the store in Gateshead metro…
We came to the store in Gateshead metro for a sofa which we saw online we weren’t pounced on as soon as we walked in just left to browse we had to ask for assistance which we preferred,the gentleman who helped us we amazing explained everything the best experience of buying furniture ever
7 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello Peter,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Great efficient service
6 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service from patrick.
29 juin 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
From the moment we stepped over the threshold
From the moment we stepped over the threshold we were made very welcome. One of the assistants even remembered me from 7 months ago.
6 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Amazing helpful staff
We had such a fantastic experience at DFS, thanks to Rachel. She was incredibly friendly, patient, and knowledgeable, taking the time to understand exactly what we were looking for without ever making us feel rushed or pressured.
Rachel went above and beyond to help us find our dream sofa, offering great advice and making the whole process easy and enjoyable. Her excellent customer service really stood out, and we couldn’t be happier with our purchase.
Thank you, Rachel, for making what could have been a stressful decision such a positive experience. We highly recommend asking for Rachel if you’re visiting DFS!
29 juin 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Pam was very helpful with choosing our…
Pam was very helpful with choosing our new settee. We went in and we were really unsure on what we wanted but Pam went through every option to make sure we were happy!
Thank you again
6 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly and helpful staff who provided…
Friendly and helpful staff who provided us with the right info and assistance.
5 juillet 2026
Réponse de DFS Furniture - Gateshead
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I received excellent customer service…
I received excellent customer service throughout my visit. I was given plenty of time to browse without feeling pressured, which made the experience very comfortable. Everything was clearly explained, and my order was confirmed carefully to ensure it was exactly right for me. The staff were friendly, attentive, and genuinely focused on providing a positive customer experience. I left feeling valued and very satisfied with the service I received
5 juillet 2026
Réponse de DFS Furniture - Gateshead
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Lovely staff
5 juillet 2026
Réponse de DFS Furniture - Gateshead
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
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