Sameera made my shopping experience at DFS amazing. She was extremely helpful , professional and friendly, and she has a great sense of humour. She is an excellent salesperson, and any company would l... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4, Peninsular Retail Park, SE7 7TZ London, England, GB
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Lisez les avis des autres
Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... Voir plus
L'entreprise a répondu
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
L'entreprise a répondu
I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, Royaume-Uni
- +443339999777
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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It’s a nice store
It’s a nice store, with very acknowledged staff and with furniture for every taste.
4 août 2026
Réponse de DFS Furniture - Greenwich
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Staff are very helpful.
Raj was extremely helpful from the very first moment we walked through the door. He stayed with us when asked and answered all the questions that we had which made our experience smooth and certain.
1 août 2026
Réponse de DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Réponse de DFS Furniture - Greenwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Ordered my sofa with Shaz
Ordered my sofa with Shaz. Such a lovely person to talk to. She was very helpful and gave me loads of information. Which helped me order the perfect sofa for my big family.
3 août 2026
Réponse de DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Fantastic experience
Fantastic experience! The staff here goes above and beyond to provide excellent service. They were very attentive, knowledgeable, and genuinely cared about helping me make the right choice. A big thank you to the team for making my visit so smooth and pleasant. 5 stars well deserved!
2 août 2026
Réponse de DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Raj provided excellent customer service
Raj was pleasant, welcoming and very helpful from the second we stepped through the door. He helped us find the perfect sofa for our new family home so we can’t thank him enough.
2 août 2026
Réponse de DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful assistant who answered all…
Very helpful assistant who answered all the questions was very knowledgeable .
31 juillet 2026
Réponse de DFS Furniture - Greenwich
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience
Amazing experience, No pressure and no hassle whatsoever the staff member named Natalia was super helpful and easy to talk to which made the whole purchase very smooth and relaxing. Thank you 🙏.
31 juillet 2026
Réponse de DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Nat from Charlton DFS was the best.
Nat from Charlton DFS was the best.
I visited the store a few times and I personally requested for her. I got the product I wanted and I'm happy with my overall experience ☺️
30 juillet 2026
Réponse de DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Patient
Kerry was informative, attentive friendly and caring (a paper cup.of cold water in the heatwave).3 previous assistants had also been helpful and realised I needed to take time to be sure of my purchase.
28 juillet 2026
Réponse de DFS Furniture - Greenwich
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Natalia made our new home experience even better!
Natalia (hope I spelt that right!) was fantastic. Great customer service, chatty and made us feel at home. We had been looking at a sofa for about 4 months and kept coming back to it, she took our details and has been really supporting us getting exactly what we were after. She’s an asset to the team/store in Charlton; we’re truly grateful to have had her support. Thank you!
27 juillet 2026
Réponse de DFS Furniture - Greenwich
Hello Hayley,
We're really grateful you shared this amazing 5* review. We are glad to hear that Natalia helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Natalia
Natalia helped us today. She gave us exceptional customer service and was patient, kind and considerate with us.
27 juillet 2026
Réponse de DFS Furniture - Greenwich
Hello Jessica,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Moe was very very helpful and I think…
Moe was very very helpful and I think he deserves a pay raise I’ve never walked into dfs and such great experience
Big thank you !!
27 juillet 2026
Réponse de DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very good customer service
Very good customer service. Very patient and respective. The rep knows the products very well, excellent promotion.
19 juillet 2026
Réponse de DFS Furniture - Greenwich
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
I had come in the previous week and she…
I had come in the previous week and she had been really helpful even though I had a lot of questions and was finding it hard to decide on chairs and dimensions. I made sure to come back this week and get a sofa and chair with Kerry’s help and I cannot thank her enough. She is a consummate professional.
26 juillet 2026
Réponse de DFS Furniture - Greenwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kerry met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very friendly sales assistant
Very friendly sales assistant, Knew the product, Very helpful
26 juillet 2026
Réponse de DFS Furniture - Greenwich
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
It was great experience to visit the…
It was great experience to visit the store and found our preferred sofa.
Staff were very helpful and friendly.
19 juillet 2026
Réponse de DFS Furniture - Greenwich
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Greenwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff who attended to us was…
The staff who attended to us was patient and took time to explain in details. I think his name is Raj .
23 juillet 2026
Réponse de DFS Furniture - Greenwich
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Raj.
Kind Regards,
Jordan
DFS Customer Support
Highly recommend store visit if any doubt
We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Quality of sofa is very good (we have been using it since last 7-8months with an active toddler) alongside its perks of electric recliner and charging port is a cherry on top. Overall, we loving it.
26 septembre 2025
Réponse de DFS Furniture - Greenwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
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