DFS Furniture - Hanley Avis 

Not pressured whilst in store, we were only browsing to start with but we then saw a sofa we really liked and John looked after us from start to finish, extremely knowledgeable about sofa and protective products.

The sales person was professional and advised us how to order the furniture online if we decided to order it, to save returning which was perfect.

Beth who welcomed us to the store and she talked to us about various offers in the store, we were then shown leather sofas of which we were interested and also various finance options that are available to us she was very professional and polite at all times we purchased a leather sofa and we were very happy with the service provided.

The representative was very professional and helpful providing as much information as possible.

Was easy to choose my sofa ,web site a little confusing but i managed

pleasant and helpful

My partner came in today and found a sofa she really liked! Ross made the process really simple for us both! Thanks Ross

The member of staff that helped us AMNA was really lovely and helpful and didn't push you into anything. Answered all our questions and made you feel really relaxed. Best customer service we've had in a long time. 5*.

Really friendly and they found me what I wanted

We unfortunately can’t remember the name of the guy who helped us- sorry! He was so helpful it’s not one of those places where they follow you around and pressure you just perfect sales all round! Thankyou to the guy who served us mid 40s we had a great laugh!

Great service, friendly staff, very relaxed experience

Andy was very helpful and cheerful a pleasure to have had him serve us

Very friendly staff and helpful

The staff were incredibly helpful while we were choosing our new bed and dining table. They gave us plenty of space to look around but were right there when we needed expert advice. Exceptional customer service!

Really let me take my tme. Very help full

Ross was very helpful explained everything about how to care for our new sofa. Very patient and polite gave us advice and time to think about our purchase.I would definitely recommend DFS to friends and family and to ask for Ross

Friendly, no pressure selling. Offered multiple options. Explained everything throughly. Overall made the experience easy and straightforward. Would recommend.

The young lady was welcoming and very friendly. She ensured that our details were private by moving to sit next to me so I didn't have to shout details out loud. She was lovely. The process was all very positive. Staff were efficient and the process was easy.

Awful customer service and delivery service from DFS. FORMAL COMPLAINT MADE!

We ordered the matching arm chair to our sofa.

FIRST ATTEMPT OF DELIVERY AFTER 8 WEEKS:
The delivery was entirely unacceptable. The delivery team unwrapped the chair on the back of the van whilst it was raining. The chair, which is cream fabric, was carried into my property without any protective covering, and the delivery staff handled the exposed fabric with dirty hands. They were also wearing wet, muddy boots, which transferred mud directly onto the cream fabric, leaving the chair heavily soiled.

Rather than acknowledging the damage, the delivery staff attempted to clean the chair using a damp cloth, which simply rubbed the dirt further into the fabric. This should never have happened.

The delivery team then attempted to fit the chair’s feet. One of the delivery men advised that they did not have the correct drill attachment and was unable to fit them correctly. I was informed that the feet required alignment by the DFS workshop before the chair could be delivered correctly.

Following this failed delivery, I waited several weeks for an update. During this time, I sent numerous emails and made several telephone calls to DFS customer service team, yet I received very little communication. I consider this to be extremely poor customer service.

SECOND DELIVERY BY DFS:
Upon arrival, the delivery team themselves commented that the chair had been poorly wrapped and packaged by DFS. Once the packaging was removed, I observed that the chair was in an even worse condition than before. There was black mud around the bottom of the chair, despite this supposedly being a brand-new piece of furniture for which I am paying a significant amount of money. Also baring in mind this is CREAM IN COLOUR. The handling of our furniture was shocking.

The delivery team also attempted to fit the feet but were unable to do so. They identified that the screws had been damaged during the previous delivery attempt when the original delivery team had unsuccessfully tried to fit them.

It is clear that no meaningful repair or workshop work had been carried out since the first failed delivery by DFS despite them advising work had been completed. In fact, the chair had been returned to me in a worse condition than before. It remains faulty, damaged, dirty and unfit for delivery.

As a result, I have completely lost confidence in both this product and the service I have received. ORDER CANCELLED by myself at this point.

Absolutely nothing from DFS to resolve the issues we have experienced. Cannot even pick the phone up to have a telephone discussion with us about our order and the issues we have experienced. I real disappointment.

The instore salesperson is nice and professional. Patient to customer and explain every aspect in detail. Very good service! The air-conditioned showroom is certainly a merit for the deal.