We were allowed to peruse the furniture unhindered. Once we decided what we wanted the assistant was extremely helpful, explaining everything we needed to know, asking where the item was going to be... Voir plus
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Lisez les avis des autres
Danielle was extremely helpful. She explained all the “extras” so that we understood. She did not rush us into buying, she gave us time talk between ourselves. We actually had to come and make sure... Voir plus
L'entreprise a répondu
Irene was friendly, helpful and professional. She was able to direct me to the right furniture and explained all the questions I raised. I have purchased what I was looking for along with a 5 year... Voir plus
L'entreprise a répondu
Kamil made the whole experience really relaxed… he was very patient with us and very knowledgeable as well as being friendly. He took us through every stage, explaining when needed and gave us confide... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
London Road, HP11 1LH, High Wycombe, Royaume-Uni
- 0333 999 9826
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de DFS Furniture - High Wycombe
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and knowledgeable about…offering lots of aftercare products for upkeep and maintenance of my sofa. Kamil was very patient and professional and friendly and aprochable
Very helpful and knowledgeable about the product and
2 août 2026
Réponse de DFS Furniture - High Wycombe
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Jackie
Jackie, the young lady who served us , was extremely helpful and explained everything very clearly.
31 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Great variety
5 stars for the variety! You can get pretty much any style, size, and fabric you want. My only issue was the delivery time - it took nearly 3 months for ours to arrive. Make sure you order early to avoid waiting.
26 juillet 2026
Réponse de DFS Furniture - High Wycombe
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Irene was very helpful
Irene was very helpful, gave detailed explanations and answered all my questions thoroughly
25 juillet 2026
Réponse de DFS Furniture - High Wycombe
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Five stars for quality and for the staff. Very nice person who helped us to decided 😀 👍
Excellent service and very good quality 👌
25 juillet 2026
Réponse de DFS Furniture - High Wycombe
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Réponse de DFS Furniture - High Wycombe
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Missing Half of My Sofa!
Missing Half of My Sofa!
Absolutely awful experience from start to finish.
My sofa was due to be delivered on Tuesday, but only half of it arrived. I'm literally missing the middle section, so I've been left with two ends of a sofa that I can't even use.
I took a day's annual leave to be at home for the delivery, only for the order to arrive incomplete.
The customer service has been just as disappointing. The delivery driver assured me he would raise the issue as urgent and that somebody would call me back. Nobody did.
Since Tuesday afternoon I've contacted DFS repeatedly and every single time I've been told exactly the same thing: "It's been raised as urgent and someone will call you back." Unsurprisingly, that call never comes.
I then tried raising a complaint through Live Chat because your website directs customers there. The advisor was unhelpful and simply passed me from one department to another. Shortly afterwards I did receive a call from a gentleman who gave me his direct number and told me to call him if I hadn't heard anything by Thursday evening.
Friday morning arrived with still no update. I called him twice and received no answer. I then contacted customer services again, only to be told that my complaint was only just being passed to the relevant department and that, apparently, the missing part of my sofa is somewhere in Farnborough.
It's unbelievable that I've had to spend so much time chasing an issue that should have been dealt with days ago. Nobody has taken ownership, nobody has kept me updated, and every conversation has resulted in another empty promise.
I've been left with no choice but to leave this review because I simply cannot get anyone to take responsibility.
I want the missing section of my sofa delivered as soon as possible, a proper update from someone who owns the issue, and compensation for the day's annual leave I had to take, along with the considerable amount of time I've wasted chasing this.
I certainly won't be using DFS again.
It seems DFS responses to reviews are rather generic, I hope they contact me directy rather than me having to call them - again...
7 juillet 2026
Avis spontané
Réponse de DFS Furniture - High Wycombe
Good afternoon Kenny,
Thank you for taking the time to share your experience with us, please accept our sincerest apologies for the issues faced upon delivery of your furniture and the lack of communication received, we completely understand how disappointing this has been for you.
Please rest assured your concerns have reached the highest escalation point and a complaint has been logged for the failure to inform you of any updates during this time. A search is currently ongoing to locate the missing section of your furniture, once we have an update on this you will be informed of such and delivery will be promptly arranged. Once again we do apologise for the difficulties faced so far, and we hope to resolve this for you as soon as possible.
Kind regards,
Holly M
DFS Customer Support
The staff member who served me was very…
The staff member who served me was very professional and attentive to every detail which helped choosing what I wanted stress free.
14 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - High Wycombe
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The customer agent was brilliant
The customer agent was brilliant, made it a great experience, purchasing the item.
23 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Réponse de DFS Furniture - High Wycombe
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Danielle was very helpful & explained…
Danielle was very helpful & explained everything very thoroughly. Many thanks.
20 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello Russell,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Tip Top
Very good experience, Daniella (hope I got your name right) was so nice and helpful, told us all we needed to know about our new sofa. Delivery time is good about 2 weeks. I got my last sofa from DFS and had that for about 12 years. So happy Days
Michael
17 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
A great store staff all round
Laura was fantastic in answering all our questions when we first came into see the sofa (that we saw advertised in The Times). And then once we’d done our measurements, Isabella was great in guiding us through the process of ordering, the 4 year payment deal and even choosing a rug to go with the sofa!
18 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
APSOLUTELY AWFUL COMPANY!
APSOLUTELY AWFUL COMPANY!! Paid balance was given a delivery date and old sofa gone .. was called to confirm delivery and i can relax but still no sofa 😡😡 i have no where to sit and not well enough to sit on a hard chair !!! I was promised the 18th ..? Soo soo upset 😢 😂😂😂😂😂
16 mai 2026
Réponse de DFS Furniture - High Wycombe
Hello Paula,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into your order and once the furniture is ready for delivery we will be in contact with you to arrange the delivery, please be rest assured we will look to get this delivered for you.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very well guided been explained each…
Very well guided been explained each and everything very well satisfied with service
17 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - High Wycombe
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable sales…
Very helpful and knowledgeable sales lady,who pointed out several points I had not considered.
Sale process simple and I am very happy with my decision.
16 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello Bob,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Very Pleasant Experience
Customer service was excellent. We were very happy with the way we were treated.
13 juillet 2026
Réponse de DFS Furniture - High Wycombe
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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