A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... Voir plus
L'entreprise a répondu
Went in to get our dream sofa today and had the pleasure of David helping us to achieve this. He gave us peace of mind by thoroughly explaining all the details to us and answering all our questions, h... Voir plus
L'entreprise a répondu
Steve was good to us, he listened to everything we asked for. We choose the sofa, the colour, the material and size all within 40 mins, which is what we wanted. We would definitely return to DFS purel... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
London Road, ME16 0LP, Maidstone, Royaume-Uni
- 0333 999 9787
4,9
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
Steve was helpful, friendly and knowledgeable. He made us feel valued and comfortable.
19 août 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service. Extremely helpful and friendly with no pressure selling
19 août 2026
Réponse de DFS Furniture - Maidstone
Hello Douglas,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Maidstone
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Store well laid out plenty of choice…
Store well laid out plenty of choice helpful knowledgeable staff
18 août 2026
Réponse de DFS Furniture - Maidstone
Hello David,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Was made to feel very welcome and the…
Was made to feel very welcome and the buying process was easy and straightforward. Sofa is yet to arrive but have high hopes for it
11 août 2026
Réponse de DFS Furniture - Maidstone
Hello Mr Kelly,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Maidstone
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Store purchase so much better
Wasn’t rushed into making a decision. Plenty of time to browse. So much better to be able try the furniture for comfort before purchasing. Salesman Daniel extremely helpful and very pleasant.
17 août 2026
Réponse de DFS Furniture - Maidstone
Hello Cox,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Claire
Claire, the lady that helped us choose our sofa was absolutely lovely.
She explained everything so well and was extremely helpful, friendly and professional.
We couldn’t have asked for a better experience as nothing was too much trouble. Thank you Claire
17 août 2026
Réponse de DFS Furniture - Maidstone
Hello Nikki,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Claire.
Kind regards,
Lia
DFS Customer Support
James from Maidstone was a very helpful…
James from Maidstone was a very helpful chap very kind and considerate answered all our questions and nothing was to much trouble for him , def a 10out of 10
16 août 2026
Réponse de DFS Furniture - Maidstone
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Dan was very helpful cheerful and I…
Dan was very helpful cheerful and I couldn't fault him answered all the questions we had asked.highly recommend him
16 août 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thanks for your lovely feedback, we’re glad to hear Dan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Maidstone
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very helpful explained everything in a…
Very helpful explained everything in a simple manner.
Plus the coffee was great.
5 star. 5 star for female member of staff sorry but I have forgotten her name .
15 août 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Réponse de DFS Furniture - Maidstone
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Réponse de DFS Furniture - Maidstone
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful and friendly.
Very helpful and friendly.
Helped us with exactly what we were looking for.
Excellent customer services.
14 août 2026
Réponse de DFS Furniture - Maidstone
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, well presented store, very clean and tidy! Great experience buying our first family sofa!
7 août 2026
Réponse de DFS Furniture - Maidstone
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Super helpful staff
Super helpful staff, talked through the buying and aftercare process really well.
Bought a lovely sofa in a gorgeous colour. Really looking forward to taking delivery.
13 août 2026
Réponse de DFS Furniture - Maidstone
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Purchased in store today (14/8/26)…
Purchased in store today (14/8/26) after visiting the store last week. Greeted warmly by Steve who remembered us and what we liked. Our purchase was completed quickly in a relaxed and friendly way.
14 août 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Maidstone
Hello Sam,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service. Options and prices made clear. Would recommend this store.
13 août 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.