DFS Furniture - Northampton Avis 

The whole experience was a pleasure. Shanice, the sales person that dealt with us was extremely knowledgeable providing all information clearly making sure we understood everything. She was extremely friendly and made our experience and enjoyable one. Thank you.

Had a nice experience in DFS riverside, after lots of looking we settled on a sofa and our experience was very relaxed. Reece Wilson served us and was extremely professional. He answered all of our questions and at no point was he pushy or giving us the hard sell. Lets hope the delivery etc goes as well.

I recently ordered a sofa from DFS and had an absolutely fantastic experience. From the moment I walked in, the service was top-tier. I want to give a special shout-out to the manager who assisted me—they were amazing, so friendly, and truly went above and beyond to provide a personal touch that made the whole process feel special. It’s rare to find such genuine care and professionalism, and it made all the difference in my decision. Highly recommend!

I would like to provide some positive feedback about the excellent customer service I received from Rice at DFS regarding our recent sofa purchase.

Rice was extremely professional, friendly, and helpful throughout the whole process. They took the time to listen to our requirements, answered all of our questions clearly, and made the experience of choosing and purchasing our sofa smooth and stress-free.

Their patience, knowledge, and attention to detail were greatly appreciated. It is clear that Rice genuinely cares about providing a good customer experience and ensuring that customers are happy with their purchase.

Thank you, Rice,

Reece was very helpful in meeting our specific needs

Nice time at your store with your salesman

Reece was incredibly helpful. He explained the qualities of multiple products for us, gave advice regarding purchase and delivery, and guided us through the buying process. He provided a very smooth and welcoming experience. Would 100% recommend.

Great service inside the store, supported to find the best possible deal and explained all of the additional features. Made us feel very welcome.

Salesman was very helpful and not pushy, went through the order and explained everything.
Very easy process.

staff were super helpful at the northampton showroom, really new the products and took the time to talk us through the options, explained the expected wear and tear of different styles, and were not pushy at all. This is our 3rd sofa in 10 years, they still sold the previous 2 ones we had! couldn't recommend enough!

Friendly, knowledgeable, great customer service, talked us through everything, we knew all our different options and what would work best for us, offered hot and cold drinks

Good experience and easy process

Friendly knowledgeable staff, good customer service and products

Chanise was brilliant and talked through everything with us. Even got offered a coffee 😊

Elisha at DFS Northampton was wonderful to deal with. We’d visited a few other stores whilst sofa shopping and felt like the sales people were very quick to jump on us when all we wanted to do was browse to figure out our style. We’d leave feeling pretty overwhelmed. We popped into DFS Northampton after driving past and felt we were really given the space we wanted to just browse and finally found the sofa we liked. Elisha was sooo helpful and friendly and didn’t feel like a sales person trying to push for a sale! Felt like she genuinely wanted to help us make the right decision for us. We couldn’t decide what colour to settle on so Elisha gave us samples to go home with. Even though there is a DFS store in our town, we decided to drive the extra 30 mins to go back to Elisha and place our order! And we were so glad we did. She is fab at her job and was so full of knowledge! We left feeling really confident that we’ve made the right decision. Thank you for your help Elisha! You are a credit to DFS!!!

The salesman who we purchased the sofa from was really helpful, being able to answer any questions we had. We didn't feel as though we were being pressured. The salesman was close by when we needed him, but didn't pester us. The buying process was really simple and straightforward. We were given option for extras but again didn't feel pressured to purchase any extras.