DFS Furniture - Nottingham Avis 

Excellent customer service
Detailed explanation of products
Offer opportunity to choose the best

All staff very helpful. Earl went through all the details with us, he was knowledgeable, friendly and didn't rush us.
We are looking forward to our purchase and will be in again for a sofa for our other room.

I have recently sent over £5000 on new furniture from DFS nottingham and on the whole I'm very satisfied with my purchases. Except for one item, Visionary Express Large 2 Seat Power Recliner with Screen. I bought it in March, its now July and in that time I have required 3 engineers to visit to rectify an issue with the frame. After 3 visits there are still issues with the frames and now the seat cushions too. For a £2000+ sofa bear in mind, not a suite, that supposed to have a 15 year guarantee on the frame. I don't see it lasting 15 months. Very disappointed with it. DFS Customer service seems to be dragging its heels in resolving my issues. They said after the second visit a service manager would come and make a decision on the sofa. He turned up and said there's nothing he can do regarding our issues, it requires the store manager to look into it. He called today and said he needed to look at the service reports and would get back to us... more delays.
I've bought many sofas from DFS over the years and NEVER had an issue. I've paid for protect and extended warranty/ service and it seems to have been a waste of money. Disappointing service which is a shame. I've always trusted DFS but now all I want is this sorting and the sofa returning. I can't see me buying another and would not be recommending DFS as a sofa supplier to anybody in the future, such a shame the shop that sold me the sofas in the first place were really good as you can see from a review I left earlier this year of the salesman, not pushy, very knowledgeable and didn't try to upsell. Shame the quality of the sofa doesn't match.

The sales assistant, Ellie, was attentive, friendly, helpful, and professional. Thank you.

Been in a couple of times to look, very welcoming staff with no sales push. Went in a third time today and was dealt with my Earl (hopefully remembered his name) at castle marina branch. He was absolutely brilliant, patience of a saint whilst the wife changed her mind about 10 times, he even moved the displays around for us, confident to proceed with the purchase as he wasn’t pushy, got on our level and took time to explain everything properly leaving no confusion. What a guy. Thank you.

Surperb service

The man that sold us the settee was the most lovely person he had time for us he was very polite he didn't rush us he answered all our questions and more .he is a credit to your company.

Friendly staff treated us well & answered any questions we had.. Special mention to the store manager Rachel & Ellie in sales. They made it easy & went through everything to make sure we got the right sofas for the room. Really appreciate there friendly service.

Really helpful staff

Your colleagues a very friendly and helpful.
They have alot of time for you to answer any questions you may have with no rush.
I will certainly recommend DFS to my friends and family .Thankyou Maxine

Dennis at Castle Marina store was extremely helpful, respectful, and professional throughout the entire sales process. He guided us every step of the way, making the purchase process smooth, efficient, and stress-free. We really appreciated his support and excellent customer service.

Dennis was great he explained everything for us so we knew exactly how the purchase was going to work, he was very friendly and had a great chat as well

The staff were very friendly and professional. They explained everything to us and helped us find our dream sofa.

​The in-store experience was excellent. The staff was incredibly welcoming, helpful, and professional. They explained everything clearly, including the finance options, without putting any pressure on me. The showroom was well-organized, making it very easy to choose the right quality furniture.

Had the recliner for around 3 months the cable at the back got trapped where it was fixed from factory i have been back and forth with dfs but there still convinced it's not a manufacturer or retailer issue even tho the cable is fixed there from factory it has exposed the cable and is now a fire hazard but they still refuse to give me a refund even tho it's a design flaw and under warranty having only owned for around 3 month the customer service is diabolical and would not recommend at all stick to small ran shops that actually care about there customers

​The in-store experience was excellent. The staff was incredibly welcoming, helpful, and professional. They explained everything clearly, including the finance options, without putting any pressure on me. The showroom was well-organized, making it very easy to choose the right quality furniture.

Earl was our assistant, he was friendly and knowledgable. My husband and I purchased a sofa today, with the professional guidance of Earl. We were not rushed or pressured which is crucial when thinking of a purchase. Perhaps Earl could be cloned and work in all furniture stores. A pleasant Tuesday afternoon, two happy customers.

Fantastic customer service

Ellie was fantastic, very friendly and welcoming. She knew a lot about the products and made the process efficient and memorable. She provided great customer service.

Our experience in store was great , we came in having picked a style online and Ellie helped run us through all the options and choices we had. Very informative and friendly, we left knowing exactly what happens next and how to look after our new sofa.