DFS Furniture - Oldham Avis 

Helpful friendly informative great service

I visited Oldham DFS and it was our First time shopping at DFS. It wasn't just shopping, it was an whole experience start till end. Polite sale representatives that are not trying to sell but actually trying to help. Roheel guided us through the process and honestly he made it so easy that I didn't feel that I would need a second visit before finalising anything. Waiting anxiously for my order.

Salesperson was great, didn't catch his name, came into store on 6/06 around 5pm, explained to us clearly about the finance arrangements and other extras, knew about the product we were looking at, very happy with the service

Helpful staff, good customer service, not pushy. Plenty of choice, clear pricing.

Bought a rug and salesman carried it to my car

Paul was absolutely fantastic great experience

Listened to what our requirements were and answered all our questions in detail without being pushy just informative throughout the discussion.
We then visited next home next door to compare options and they weren’t offended when I informed them.
We returned for more explanation on cushion options and then as they were very flexible on finance and we could pay the outstanding balance off early with out penalties we decided to order the sofa we liked.

Paul was very welcoming and helped with everything I asked for, his customer service was excellent

What made my experience great was how smooth and stress free the whole process felt from start to finish. The staff member at DFS was friendly, and knowledgeable without being pushy, which made it easy to take my time and choose the right bed and colour. They explained the different options clearly, including materials and colour.

Overall, DFS stands out for combining good quality products with a customer focused approach. There’s a clear effort to make the buying experience easy and reassuring, which makes a big difference when making a larger purchase like a bed.

Amazing experience very helpful staff and supportive and helped us find out dream sofa for our home

Excellent customer service and very informative! :)

Pleasant informative salesman, extensive choices from an extensive range with excellent prices

They were so helpful

Good help from Matt Lea in the store with dimensions then went home to check it would fit before ordering over the phone from home. I emailed Matt for him to ring me, giving my phone number.

Matt wasn’t available when DFS rang me but Jenny took the order. Unfortunately she spelt my surname incorrectly on the order so I wasn’t able initially to logon and settle the balance on the website. Having spotted the name was incorrect when the confirmation email came through I was then able to logon and pay.

Update:
Matt had been called to A&E for his son, but got back to me later by email and sorted out the spelling error on the order. I’ve uprated the score to 5 stars for his dedication to getting a good job completed!

The assistant..very pleasant and efficient

Made welcome, allowed to browse and take our time, salesperson (Paul) was really helpful and friendly, the customer service was excellent.

Excellent service thanks to Jenny @DFS.
Highly recommended.

Nice to go and actually test a sofa before you buy to see how cumfy it is!
Helped and advised at the Oldham store by Mike.

Staff was very helpful. But Delivery dates are not up to customers. I wasn’t made aware of this. I was told I would get a choice on dates and times for delivery. Which was not the case. To change delivery days you will be charged extra. I think that was unfair to not give me a choice.