Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... Voir plus
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We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... Voir plus
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What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... Voir plus
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Dan made us feel very welcome, great hospitality and took his time on making sure we knew all the details, He did not shy away from any questions we threw at him and answered them very well with detai... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Maskew Avenue, PE1 2HS, Peterborough, Royaume-Uni
- 0333 999 9767
4,9
Excellent
3 k avis
Demande des avis aux clients
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I can’t rate Jana highly enough
I can’t rate Jana highly enough! She was very knowledgable, helpful, patient, and I knew I was in great hands. The whole process from start to finish was seamless. When I buy my next sofa, I hope Jana is still there!
17 mai 2026
Réponse de DFS Furniture - Peterborough
Good morning Jacqui,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Terrible delivery service
Terrible delivery service. Multiple delays. Missold on guaranteed delivery timeline of 5 weeks due to launch offer on Ted Baker sofas.
I would have gone for something that is in stock and definitely deliverable within 5 weeks had I known that there are chances of delays. Once I placed the order, I was given information on how this is only an estimated time frame and could be delayed and now has been delayed by more than 10 days.
[UPDATE: The origonal delivery date to my home was 26th May with distribution center delivery date being 18th May. and now the delivery to distribution center is 28th May! DFS likes to twist facts as seen below in reply
19 avril 2026
Réponse de DFS Furniture - Peterborough
Good Morning,
We are really sorry to hear the concerns you have raised on the lead time frame. Looking into your order we are able to see the original estimated delivery date was approximately on the 26/05/2026 and we are due to receive your furniture on the 28/05/2026. As soon as this has been received we would contact you directly to arrange delivery.
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Peterborough
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We had a very positive experience at…
We had a very positive experience at DFS today. The staff member who assisted us was professional, kind, and extremely helpful throughout our visit. Her excellent customer service was truly appreciated.
17 mai 2026
Réponse de DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
lovely experience
Absolutely lovely experience our advisor Layla helped us with our many different questions and helped us configure a sofa to meet our measurements. Thank you
17 mai 2026
Réponse de DFS Furniture - Peterborough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Welcoming
Found exactly what we wanted.Ben the sales person was great very proffesional friendly happy to help.
16 mai 2026
Réponse de DFS Furniture - Peterborough
Good morning Sue,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Excellent service by Ben
16 mai 2026
Réponse de DFS Furniture - Peterborough
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sofa didn't arrive as planned.
Sofa didn't arrive as planned.
The needed a further delivery slot.
When it eventually arrived... No eazi glides but they really aren't eazi at all.... Make no difference!
Took another 2 visits to get these fitted!
15 mai 2026
Avis spontané
Réponse de DFS Furniture - Peterborough
Good morning Rachel,
Thank you for taking the time to share your feedback, it is always greatly appreciated and we are very sorry to learn you have rated DFS 1 star. I can only apologise if the overall delivery experience has not met your expectations and for any inconvenience caused by the glides.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind regards,
Lia
DFS Customer Support
Réponse de DFS Furniture - Peterborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Everything from start to finished great…
Everything from start to finished great polite service. Would advise everybody to use DFS,
8 mai 2026
Réponse de DFS Furniture - Peterborough
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff really kind and helpful
Staff really kind and helpful. Great to have really interaction with human not virtual assistant online. They even found for us offer to get extra item and save some money. Thank you
14 mai 2026
Réponse de DFS Furniture - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Ben was very helpful helping us to…
Ben was very helpful helping us to choose sofas and he set us up with online ordering and credit agreement
5 mai 2026
Réponse de DFS Furniture - Peterborough
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Peterborough
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Ben was Amazing
Ben in the Peterborough DFS was amazing in assisting us with the purchase of our sofa! He was easy to talk to and explained everything nice and clearly. Cracking example of how customer service should be!
10 mai 2026
Réponse de DFS Furniture - Peterborough
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Jana was brilliant
Jana was brilliant! Such a lovely lady, knowledgeable, not pushy, explained everything so clearly.
10 mai 2026
Réponse de DFS Furniture - Peterborough
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Very satisfied
We found exactly what we wanted very easily. The person who took my order explained everything in detail and answered any questions that I had. Very easy to order, I chose to have the insurance which was very reasonable.
The salesperson was really nice and very helpful. Great price too.
10 mai 2026
Réponse de DFS Furniture - Peterborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
We were able to look around freely…
We were able to look around freely without any hard sell pushiness. When we needed advice we were given it. Ben was polite and explained our options clearly. We have ordered a new sofa which we hope will be comfortable and last a long while.
9 mai 2026
Réponse de DFS Furniture - Peterborough
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great selection of furniture
Great selection of furniture, well set out and very attentive staff
9 mai 2026
Réponse de DFS Furniture - Peterborough
Good Morning,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff member (Dan) was very helpful and…
Staff member (Dan) was very helpful and professional did not feel pressured into anything. Was a pleasure to be helped by him 😊
8 mai 2026
Réponse de DFS Furniture - Peterborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
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