⭐⭐⭐⭐⭐ Amehra was absolutely brilliant. She was very friendly, professional and extremely helpful throughout our visit. She took the time to explain everything clearly, answered all our questions and... Voir plus
Établissement
Changer d'établissementCharles Watts Way, Hedge End Retail Park, SO30 4RT Southampton, GB
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Lisez les avis des autres
We recently visited DFS and were assisted by Kerry, and we couldn't be more impressed! After looking around several similar stores, we decided to go with DFS. Kerry was friendly, approachable, and ver... Voir plus
L'entreprise a répondu
We had a really great experience at DFS and wanted to give a special mention to Joe, who helped us purchase our new sofa. Joe was friendly, knowledgeable and genuinely helpful from start to fin... Voir plus
L'entreprise a répondu
At first we went into the showroom looking to purchase a sofa and did find it a little hard to find what we were looking for on display. It was a little hard to work out what options were available fo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Charles Watts Way, Hedge End Retail Park, SO30 4RT, Southampton, Royaume-Uni
- 0333 999 9788
4,9
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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The person who helped us purchase our…
The person who helped us purchase our new sofa set and furniture set was very helpful, knowledgeable and clear. This was an easy and exciting experience.
29 juillet 2026
Réponse de DFS Furniture - Southampton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very friendly staff and took the…
Very friendly staff and took the trouble to explain how everything looks very happy thank you
29 juillet 2026
Réponse de DFS Furniture - Southampton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Very helpful full staff very knowledgeable
Very helpful full staff showed us lots colours
28 juillet 2026
Réponse de DFS Furniture - Southampton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
We were welcomed by the lovely Faiza
We were welcomed by the lovely Faiza, who was patient with us choosing. After we purchased the sofa, we were offered a coffee. Thank you for your service Faiza.
20 juillet 2026
Réponse de DFS Furniture - Southampton
Hello Daisy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Kerry our sales lady was extremely…
Kerry our sales lady was extremely friendly, polite, knowledgeable and understanding of our requirements, she took the time to make sure we chose the right furniture in the right materials taking into account our dog.
26 juillet 2026
Réponse de DFS Furniture - Southampton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Kerry.
Kind Regards,
Jordan
DFS Customer Support
Exceptional service
Exceptional service, Small order, but given great care, your salesman Josh was very efficient.
27 juillet 2026
Réponse de DFS Furniture - Southampton
Hello Joseph,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service , although the items we bought we had already fallen in love with .
23 juillet 2026
Réponse de DFS Furniture - Southampton
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Southampton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The young lady that severed me very…
The young lady that severed me very very good if I go back again I like her to sever me thanks paul
26 juillet 2026
Réponse de DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Customer service was really great and…
Customer service was really great and really helpful
25 juillet 2026
Réponse de DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
On first entering the store you were…
On first entering the store you were allowed to have a browse without being jumped on immediately.
Josh asked us if we were okay and if we would like a drink. He is a natural not pushy salesman, he understood what we wanted and made the experience overall great wanting us to look at our next purchase through DFS for other furniture we need.
If all salesman were like Josh we are sure some people wouldn't dread walking through the door.
He made us feel welcome and and talked in detail about the sofa and materials and workmanship involved. He did not rush us at any point throughout the process.
We actually couldn't priase him enough, we left the store happy and smiley 😊
25 juillet 2026
Réponse de DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to leave us a 5* review. We’re happy that Josh met your expectations in store and that you had a lovely experience when placing the order. We appreciate you sharing the review with others.
Kind Regards,
Jordan
DFS Customer Support
Adam the salesman .
Adam the salesman listened to our needs and showed us what would suit us best in his honest opinion.
he went trough all the details regarding the after care
for our purchases.
25 juillet 2026
Réponse de DFS Furniture - Southampton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Adam.
Kind Regards,
Jordan
DFS Customer Support
All the Best
18 juillet 2026
Réponse de DFS Furniture - Southampton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Brilliant experience
We were helped by a lovely lady who was very polite, very well spoken and very friendly. She answered any questions we had and discussed many different options with us, ensuring we made the right choice for us. We definitely left the store with a smile on our faces, happy with our purchase and confident it was the right one. Unfortunately I forgot to ask her name, but she was a gem.
25 juillet 2026
Réponse de DFS Furniture - Southampton
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Southampton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Adam was a joy to deal with
Adam was a joy to deal with from the moment we walked into store. Personable, informative and the perfect balance between salesman / help. We specifically came back to DFS to purchase our sofa because of the service received. A template lesson in customer service for others to learn from.
25 juillet 2026
Réponse de DFS Furniture - Southampton
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Adam.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Southampton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Southampton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Great, unpressurised Customer Service
The patience and understanding of Sumehra at your Hedge End branch was exemplary. She was professional and extremely knowledgeable of all the products and offered excellent advice. A real asset to your company
23 juillet 2026
Avis spontané
Réponse de DFS Furniture - Southampton
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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