Upon arrival to the store myself and my daughter were greeted by a lovely lady whom smiled and said hello, and then allowed myself to use the bathroom. My daughter and I had a look around and the s... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Pina was really helpful: she gave me all the information I needed to make an informed decision. She explained things about the sofa fabric that I didn’t know about and needed to know and she patiently... Voir plus
L'entreprise a répondu
Really great experience in Swindon store with Pina. Very relaxed look around the store, trying out all sofas and making decisions. When we were ready to buy, Pina was informative, polite and efficient... Voir plus
L'entreprise a répondu
A really friendly service! We were able to take our time choosing what we wanted without any pushy sales, the staff were helpful and efficient and the store spacious and light. Pina served us and p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Wootton Bassett Road, SN5 8WF, Swindon, Royaume-Uni
- 0333 999 9765
4,9
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Peana/Pina was excellent
Peana/Pina was excellent. Really knowledgeable and helpful with lots of advice.
9 mai 2026
Réponse de DFS Furniture - Swindon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Nick was very professional and guided…
Nick was very professional and guided me through the sale.
I took the interest free option and was surprised how easy it was to understand thanks again to Nick
9 mai 2026
Réponse de DFS Furniture - Swindon
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great experience and professional
Excellent experience from the start - extremely knowledgable and professional throughout. Made the decision process for us to be very clear and not rushed at any point - fantastic!
8 mai 2026
Réponse de DFS Furniture - Swindon
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Braylan 2 seater buyer
Peela ( sorry if not the correct spelling) was very polite and friendly
8 mai 2026
Réponse de DFS Furniture - Swindon
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Great sales advisor
Jason was a great sale assistant. He talked through all our options clearly while making a joke here and there to lighten the mood. He accepted our decision and didn’t push us into something we didn’t want. That said he gave us pointers to make us think what the best decision would be
4 mai 2026
Réponse de DFS Furniture - Swindon
Good morning Kimberley,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Great service and good pricing
18 avril 2026
Réponse de DFS Furniture - Swindon
Good morning Paul,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
New sofa
We were served by Peena, she was extremely pleasant and helpful, explained everything we needed to know. She did not put any pressure on us at all to purchase anything, she asked us whether we'd looked online before going to store (we hadn't), we wanted to just turn up and look round. She even went out of her way to make sure we had refreshments. Overall a pleasant in store experience.
4 mai 2026
Réponse de DFS Furniture - Swindon
Good afternoon,
We're really grateful you shared this amazing 5* review. We are glad to hear that Peena helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Very friendly staff good knowledge of…
Very friendly staff good knowledge of product very polite and professional
4 mai 2026
Réponse de DFS Furniture - Swindon
Good afternoon Caroline,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Excellent customer service!
3 mai 2026
Réponse de DFS Furniture - Swindon
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Very knowledgeable staff
Very knowledgeable staff, calm and quiet show room, not bothered by staff to much.
2 mai 2026
Réponse de DFS Furniture - Swindon
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, got exactly what we were looking for. Returned after getting previous sofa from DFS, 10 years ago
3 mai 2026
Réponse de DFS Furniture - Swindon
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sociable surroundings & support from…
Sociable surroundings & support from the allotted staff member (Pina)
3 mai 2026
Réponse de DFS Furniture - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Staff were very friendly and helpful
Staff were very friendly and helpful, told me what i needed to know.
3 mai 2026
Réponse de DFS Furniture - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and helpful advice
I am sorry to the salesman I chatted to, but I did not get your name. He was friendly and relaxed and was very helpful. I was worried that the sofa I chose might not be able to fit up the stairs as I am in a coach house. He gave me confidence in confirming all the backs came separately and the corner unit was two pieces. The delivery is express too within seven days. I am very happy with the service in store. Thank you 😊
2 mai 2026
Réponse de DFS Furniture - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Réponse de DFS Furniture - Swindon
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
Fantastic customer service
Fantastic customer service. Jamie was great explaining everything. Didn't feel pressured. Saw sofa mid morning & went to other shops but ended up at dfs for original sofa
1 mai 2026
Réponse de DFS Furniture - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Fantastic customer service
Fantastic customer service . Listened to what we wanted and helped the correct selection
30 avril 2026
Réponse de DFS Furniture - Swindon
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sofa/bed - Jason made the choice easy
Jason made the choosing of a corner sofa/ bed very easy even though there were so many to choose from.
He was extremely helpful and knowledgeable
30 avril 2026
Réponse de DFS Furniture - Swindon
Good afternoon Penelope,
Thanks for your lovely feedback, we’re glad to hear Jason met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Great quality and service again
We came back to DFS because of the quality of the sofa we’ve had for 6 years it is still in great condition and comfortable and the service and aftercare has been as high quality as the sofa also like to mention the great service in store with knowledgeable staff always keen to help with no pressure
27 avril 2026
Réponse de DFS Furniture - Swindon
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Excellent, efficient and smooth sales process.
Jason's service was superb from start to finish. Can't fault him on a single thing.
28 avril 2026
Réponse de DFS Furniture - Swindon
Good morning Dom,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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