Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Customer service was great The lady who greeted us at the door at 11am Sunday remembered us from last week. She answered loads of questions and very informative about the sofa we'd looked at I... Voir plus
L'entreprise a répondu
Whilst talking my husband into purchasing a decent sofa, we visited the Exeter and Torquay branches of DFS. On our third visit to Torquay branch we decided to purchase two ex display chairs. The sal... Voir plus
L'entreprise a répondu
Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, Royaume-Uni
- 0333 999 9848
4,9
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Darren the salesman was very helpful
Darren the salesman was very helpful. Allowed me to take a colour swatch sample home to make sure the colour was right. No pressure. Very good.
4 avril 2026
Réponse de DFS Furniture - Torquay
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
No waiting and good service
4 avril 2026
Réponse de DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Really happy with service
Really happy with service, great explanation of process for order and what to expect. Sofas look great too!
3 avril 2026
Réponse de DFS Furniture - Torquay
Good morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
World-class!
This was our first experience buying a sofa, and we just had to choose DFS. Fortunately, Rachel (or Rachael!) made us feel right at home. She was fantastic, answered any questions we had, and gave us her advice. It was down to her as to why we purchased the sofa there and then! A natural-born salesperson, but a lovely person at heart too.
3 avril 2026
Réponse de DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Rachel at Torquay was very helpful and…
Rachel at Torquay was very helpful and answered lots of questions about lots of sofas.
2 avril 2026
Réponse de DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Réponse de DFS Furniture - Torquay
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The staff were very knowlegable
1 avril 2026
Réponse de DFS Furniture - Torquay
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Fantastic Staff and truly understanding…
Fantastic Staff and truly understanding about certain needs
23 mars 2026
Réponse de DFS Furniture - Torquay
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Perfect service
Perfect service. Sofa was exactly what I wanted and was delivered very quickly. Delivery was great they put it where I needed it and assembled too.
24 mars 2026
Réponse de DFS Furniture - Torquay
Good Afternoon Sophie,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
It was a calm and relaxing environment…
It was a calm and relaxing environment clean and staff very friendly
23 mars 2026
Réponse de DFS Furniture - Torquay
Hi there, thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a brilliant customer service experience at DFS. Your kind words and perfect rating of 5 out of 5 truly mean a lot to our team!
Kind Regards,
Vanessa
DFS Customer Support
Helpful sale assistant ,
I couldn't make up my mind which sofa I wanted , I was popped in store a few times before I made up my mind. The man was always very helpful,
The day I made my mind up, I didn't have a lot of time to ordered my sofa , but he was quickly and efficient at telling me what I needed to know and sorting out payment, really helpful even pointed out I could get a £170 rug for just £20 as they had a offer on .
Now just hopping the sofa that get delivered is the same showroom🤞
30 mars 2026
Réponse de DFS Furniture - Torquay
Good morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very lovely store
Very lovely store, very lovely lady who helped us choose our sofa.. Sian.., she made us a yummy coffee and was very patient with our 6 year old son. Who kept butting in!
Sian also explained all the options of different materials and finance options
28 mars 2026
Réponse de DFS Furniture - Torquay
Good morning Louise,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
DFS Furniture
The staff was very friendly, helpful and polite. Nothing was too much trouble and the quality of the furniture was really good and quite reasonable too. I would definitely order from them again.
28 mars 2026
Réponse de DFS Furniture - Torquay
Good morning Bridget,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Helpful staff with knowledge of the…
Helpful staff with knowledge of the furniture items
28 mars 2026
Réponse de DFS Furniture - Torquay
Good morning Rita,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Pleasant sofa shopping experience
The shop is nicely laid out with calming lighting. The staff gave us plenty of time to browse and make up our minds. When they were needed, they were helpful and informative. It made for a very pleasant sofa shopping experience.
28 mars 2026
Réponse de DFS Furniture - Torquay
Good morning Mandy,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Leyland DAF 😉 was brilliant
Leyland DAF 😉 was brilliant. So knowledgeable and through. Great to Del with ⭐️🌟⭐️🌟⭐️
28 mars 2026
Réponse de DFS Furniture - Torquay
Good morning Loz,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Thank you for the team at the Torquay…
Thank you for the team at the Torquay shop at The Willows - I think I spoke to all of you at some point during the buying process, which went seamlessly. The sofa set I purchased is very comfortable and of a high quality.
25 mars 2026
Réponse de DFS Furniture - Torquay
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very happy customer
Lots of choice in store which is always a good thing. Staff were friendly and extremely helpful. Excellent knowledge and could answer any questions we asked about the sofa we chose and also the insurance that we took out.
25 mars 2026
Réponse de DFS Furniture - Torquay
Good afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Easy experience
Sold me what I wanted. While I got the usual upsell of extras they were not pushy when I declined.
22 mars 2026
Réponse de DFS Furniture - Torquay
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.