Inset Fire delivered damaged 7 weeks ago, after weeks of e-mailing and calling I gave them a deadline (30th October) to replace the item and yet again NOTHING !! The after service from Direct Fire... Voir plus
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Lisez les avis des autres
Mike was very helpful in the showroom going through all the various fires on show and explaining their features in great detail. On hearing we were installing ourselves, he also provided informatio... Voir plus
Following research on-line, decided this model best suited our needs. This company had good prices, we placed our order. Delivery was prompt. Item well packed. Fire now fitted by our electrician,... Voir plus
L'entreprise a répondu
Fantastic place, most helpful service and beautiful fires. We have just had our new fire installed and it’s absolutely stunning. From showroom to fitting everyone was helpful friendly and did an ex... Voir plus
À propos de l'entreprise
- Cheministe
- aussi dans
- Fabricant de cheminée
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin d'électroménager
- Magasin de design et de décor intérieur
À propos de Direct Fireplaces
Écrit par l'entreprise
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Coordonnées de contact
137 Wellington Rd North, SK4 2PF, Stockport, Royaume-Uni
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,5
Excellent
514 avis
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Good website, great selection and competitive pricing
Good website offering a great selection at competitive prices. Ordered Juliet electric fire with coal effect and it looks great. Delivered in timeframe advised and easy to install.
6 octobre 2026
Just that the service was excellent and…
Just that the service was excellent and the information given was spot on
9 octobre 2026
Really excellent service from all the…
Really excellent service from all the staff great price for the fire and installation team really helped get the date i wanted for fitting as did sales for delivery of the fire thank you.
Brian VanDenHoudt
8 octobre 2026
Excellent service and delivered on the…
Excellent service and delivered on the date requested
5 octobre 2026
Mike at the store helped immensely with…
Mike at the store helped immensely with helping me decide on the best fire and he assisted me with arranging the installation. Just can’t wait the fire to arrive and be installed.
30 septembre 2026
Super products and fast delivery 🚚
29 septembre 2026
The worst decision in my life to buy…
The worst decision in my life to buy from this company. Firstly £150 more expensive than Fires2u and plumbnation,unfortunately I found out later. Secondly and the worst bit is delivery driver dropped a 25kg pack on wooden pallet with fireplace outside the house ,expecting me to lift and bring inside the house. Ridiculous
2 octobre 2026
Réponse de Direct Fireplaces
Hi,
Thank you for your review.
We are sorry for any disappointment regarding your order.
The fire was (and still is) heavily discounted on our website compared to the recommended retail price but we do consider price matching if and when customers make a formal price match request, which wasn't the case in this instance.
As per the delivery information that can be viewed on our website:
"The drivers are contracted to deliver the item to your property and must use a pallet truck to lift/move the goods which are normally quite heavy and can be up to 1mtr wide (occasionally larger). If they cannot operate the pallet truck safely due to gravel/stone drives, steps, or slopes as examples they will only be able to leave the item at the first available access point. They will try to assist as best they can but can only stay at each property for a limited period. They cannot bring the goods inside your house and will leave the goods with you on the delivery pallet."
This information will also have been reiterated in the dispatch email sent to you prior to delivery. Again, we are sorry for any inconvenience but feel that we do make it clear that this is the service provided by our delivery partner, as is the case for any number of online fireplace retailers.
If there is anything else that we can do to advise or assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
The perfect fire for us
We absolutely love our new fire . After months of looking we found the perfect one . Arrived very soon after ordering with a very helpful delivery driver . 🔥
29 septembre 2026
Solid product as described
Solid product as described, all works fine, 3d flames quite effective.
28 septembre 2026
Fire and surround arrived on schedule
Fire and surround arrived on schedule. Installers did a great job. Authentic looking logs very realistic and that’s why we bought the Forrest 1200. Not cheap but it looks great.
28 septembre 2026
Réponse de Direct Fireplaces
Hi Sylvia,
Thanks for your review,
The New Forest 1200 comes highly recommended for its authentic real log option and flame effect. We're glad that everything went well regarding the delivery as well as the installation,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very friendly first class job
31 août 2026
Réponse de Direct Fireplaces
Hi,
Thanks for your positive review!
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
As we live on IOM unable to view the…
As we live on IOM unable to view the fire places.
Having to ask questions via email the patience and help to me was first class.
Such as delivery and fitting and then when our choice was not suitable suggestions to look at different choices.
Leading to a good outcome.
2 octobre 2026
Réponse de Direct Fireplaces
Hi Clyde,
Thanks for your order and review,
We're glad to have been able to help regarding a choice of fireplace as well as delivery,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Got my fireplace from Direct fireplaces…
Got my fireplace from Direct fireplaces and looks great.
25 septembre 2026
Avis spontané
Réponse de Direct Fireplaces
Hi Gale,
Thanks for your review. We're glad to hear that you're pleased with the new fireplace,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
A great service.
A great service.
The help and advice on which fire would be best to delivery was excellent
30 septembre 2026
Staff informative and helpful
30 septembre 2026
Fireplace was easy to order and details…
Fireplace was easy to order and details were clearly shown on website. Person at sales team was most helpful and pleasant.
30 septembre 2026
order placed and delivered QUICKLY…
order placed and delivered QUICKLY CANT FAULT SERVICE
28 septembre 2026
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