I have been working with DAMS group and especially with EDGE and found a very satisfying service for our mutual clients. I have found them highly professional. They and keen to solve problems and iss... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
DAMS were able to help me when both the garage that crashed my car and my insurer told me a I was too young to be insured on their hire vehicles. This put me in a really difficult position as I wo... Voir plus
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I made an accident claim over a month ago and am still waiting for the engineer’s report. Unfortunately, there seems to be no way to contact them directly, as I keep being told that someone will get b... Voir plus
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Nevermind dams replying saying they carnt find my case...🤣 This company is a complete pis take. Luckily my claim is finished now, but when I've renewed my insurance recently I've just found out I s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped literally thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else. We offer a 24-hour, 7-day a week service with nationwide coverage from our large and varied fleet of vehicles. We have four depots, all of which are located close to the cities’ main arterial roads in; Birmingham, Bristol, Liverpool and North London. This allows us to ensure that your replacement hire car or van is with you in most cases the same day. Our dedicated Claims Advisors deal with your claims quickly and efficiently, and thanks to our long-established relationships with repairers, insurance companies and solicitors, we are able to ensure your problems are resolved to your complete satisfaction.
Coordonnées de contact
Admiralty House, Ringtail Road, Burscough Industrial Estate, L40 8JY, Ormskirk, Royaume-Uni
- 0845 054 1000
- info@directaccident.co.uk
- www.directaccident.co.uk
2,6
Bas
225 avis
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Very good
Very good service. Was very happy with the car and money I received
20 février 2020
Avis spontané
Very helpful
Thanks so much to everyone at the garage who helped me through everything at every stage. Dams were great with helping me with any questions I had along the way at every stage.
20 février 2020
Avis spontané
Brilliant service
Fantastic customer service they dealt with everything smoothly no complaints
20 février 2020
Avis spontané
Fast
Fast, reliable service to manage my accident. Taking away the headache of the administration side of claiming. very satisfied. Saves, time and money. Brilliant App, Thank you.
20 février 2020
Avis spontané
Always go through your insurance
Always go through your insurance, never use this company. Having been recommended this company by a "friend" after a drunk driver crashed into our parked car whilst we were in bed, we are now being asked to provide full disclosure all all, and I mean all, financial details from lawyers in Liverpool as we now may be liable for hire car costs.
This is far from the hassle free service we were promised in the beginning as we are now feeling like we are in the wrong and having to defend ourselves.
DO NOT USE THIS COMPANY
18 février 2020
Avis spontané
Réponse de Direct Accident Management Ltd
Dear Mr Pearce,
We are sorry to hear that our service has not met with your expectations. Please call Paula Levens on 01695 580230 to discuss the reason behind the requested financial disclosure. She would be more than happy to discuss this with you. Thank you
Very poor customer service, £400 + hire charges a day
Very poor customer service. Car hire charges are unreal. 400+ per day is a joke. Never trust them. Please read all reviews before contacting them.
21 décembre 2019
Avis spontané
Réponse de Direct Accident Management Ltd
Dear Tatiana
We are sorry to hear that our service has not met with your expectations. We would like to know more about your experience and would welcome a conversation with you. Please contact Paula Levens to discuss, Paula Levens can be contacted on 01695 580230. Thank you.
Terrible experience! Appalling experience would not recommend!
The company has been dealing with my claim for almost a year. At the beginning of the hire I was informed that I would have the car until the claim had been settled. The company collected the car without informing me, with my expensive personal belongings inside the car. Despite being advised by their workers that I have an extension on the car. They left me stranded after work when it was raining with no way of getting home.
Absolutely terrible and unprofessional experience! Even when I phone and emailed the manager I have had no response, despite severely attempts.
17 décembre 2019
Avis spontané
Réponse de Direct Accident Management Ltd
We are sorry to hear that your personal belongings were left in the car after we collected the hire vehicle. As you know we attempted to arrange a convenient collection but to no avail. We are now doing everything we can to rectify the situation. Our fleet manager is going to take a full inventory of your personal belongings which will be recorded and your personal belongings will be returned to you. Once this is completed our legal manager will be in touch with you.
Had an accident in July 2018 (non…
Had an accident in July 2018 (non fault). I appointed Direct Accident and I wish I had not. The garage which did the repair is their agent (refers clients to them). Direct Accident then paid their invoice following repairs. 15 months later, car break downs, it was towed to Jaguar who said, it was poor repair. Cost to me approx £1500 and they won't accept fault despite being provided all evidence. I was left with no car for 3 weeks. I wish I had not used these clowns.
26 novembre 2019
Avis spontané
Réponse de Direct Accident Management Ltd
Dear Mr Abid, we received your complaint regarding the quality of a repair carried out to your vehicle yesterday and will investigate and respond in accordance with our complaints procedure.
Nice guys,thanks for help*****
25 novembre 2019
Avis spontané
Fantastic service.
Fantastic service.. Friendly driver.. Great customer service.. My claim was hassle free handled so quickly.. Would definitely recommend 😊
22 août 2019
Avis spontané
Received a car from a young gentleman…
Received a car from a young gentleman named Martin in Wolverhampton on 21/08/2019. Car was clean and delivered on time. He had great customer service skills and was very polite! . He is an asset to dams Solihull and I would recommend direct accident management to anybody!
22 août 2019
Avis spontané
Extremely happy
Extremely happy , they where informative and professional, I would highly recommend these and would use again
22 août 2019
Avis spontané
Direct Accident Management
Very professional company, dealt with my claim very quickly & got me a hire car out within a few days. Claim went smoothly & there was never any hassle. Great company to have dealt with & will recommend highly!
22 août 2019
Avis spontané
Amazing company & very helpful & very…
Amazing company & very helpful & very fast responses!
7 août 2019
Avis spontané
Poor service and communication
Poor experience with Direct Accident Management. They were quick in getting me to sign the papers to get the hire vehicle but once the claim is processed and the 14 days cooling off period is gone they won't return calls or emails. My vehicle has been with the garage for 3 weeks and we had to collect it before it was repaired as parts have not yet arrived and the vehicle provided was unsuitable for our needs. Our vehicle was ok to drive so can't understand why they wanted to provide a hire vehicle for so long. Also, hire vehicle was delivered late, it was dirty and with lots of visible damage on the alloys and scratches on the side of the vehicle.
Dealing with Bond Turner which are the solicitors they use is another issue which requires a separate review. Not happy with the service and I would advice anyone to NOT use Dams and deal with the third party insurance company if it is a non fault accident.
16 novembre 2018
Avis spontané
TERRIBLE EXPERIANCE
TERRIBLE EXPERIANCE, nobody answers the phone, they charge ridiculous amounts of money for hire cars that got delivered in such a disgusting manner. Very poor customer services and lack of trained staff.
STAY AWAY AT ALL COSTS.............
STAY AWAY! STAY AWAY! STAY AWAY
12 novembre 2018
Avis spontané
Réponse de Direct Accident Management Ltd
Dear Mr Kara
We are sorry to hear that you were not happy with the services provided by Direct Accident Management. We pride ourselves on excellent customer care and hire high-quality vehicles.
Unfortunately, we are not able to investigate your complaint for you, as we have no record of hiring a vehicle to you under the name provided in your review. In order for us to investigate please contact our Legal Manager Paula Levens on 01695 580230 Thank you
Very happy
Had my first dealings with Direct Accident as a repair bodyshop recently and they were first class. Ross the rep was very helpful and informative and the whole process went very smoothly,literally could not fault it-thank you.
8 novembre 2018
Avis spontané
Done my first job with Dams and all I…
Done my first job with Dams and all I can say is fantastic,from dealing with there rep Ross, everything he said happened as he said and I will be dealing with them again in the future, Fantastic company
8 novembre 2018
Avis spontané
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