DisasterCare Platinum Avis 

Disaster Care Halifax, have been fantastic from start to finish. We had 2 floods within two months and Andrew and his team were nothing short of miracle workers. They came in cleaned up and made sure everything was right for the contractors to start putting everything back together. I couldn’t recommend them highly enough. Nothing was too much trouble. All I can say is thank you very much for taking a large portion of stress away. I say this with honestly, I hope that I never see you again😂 But if needed you will be the first person that I call .
Thanks again
John
From Cheshire

I would highly recommend the services of the Disaster Care NI Team.

In our situation we had a water leak. Stephen and David were on the job immediately, they rang made appointments, turned up when they said they would. They and their team were extremely tidy and efficient. I would highly recommend them.

Stephen and David from the Banbridge office were absolutely fantastic. The way they spoke to me and my wife in our time of crisis was brilliant. Great and swift service. 👌

These guys and gals came to clean our home after a house fire,they did a fantastic job of cleaning everything,there work force were very professional,polite and punctual.Absolutely 5*

Hello. After a flood in our kitchen Disaster Care came to sort us out. Without fail they arrived when they said they would. They worked professionally and also outside the box to solve problems and leave us a workable kitchen by the end of each day. They cleared up all mess and couldn’t have been more helpful and sympathetic. A variety of chaps came on different occasions and each and everyone of them were polite fun and totally trustworthy. We thoroughly recommend the company. Thank you all so much.

Dear Disaster Care,

I just wanted to leave some feedback to say how pleased we have been with Lewis’s service. He came round after we had a burst pipe to help dry our property and has been terrific.

Very punctual, helpful, answered all our questions and has just in general been friendly and helpful. He’s done an excellent job drying the property and kept everything neat and tidy, even taking time to put warning tape on the area which the kids should not go into!

He’s an asset to Disaster Care and we thank you for your service so far with what has been quite a stressful time for the family. Thank you so much!

I act on behalf of my aunt who is unable to seal.withnsuch things herself.
We called up.due to an issue with her roof. Advised I needed to be there when roofer arrived . Roofer arrived unannounced, proceeded to.say access was required to a locked gate . , We had to contact the neighbours to resolve this . Now we have access disaster care state the case is closed as the roofer as been in the loft and found no damage , this is a lie the roofer did not go in the loft . I wa.t to complain disaster care won't let us, requested a dsar request , disaster care refuse to provide one.

Poor company , lie and no.customer care

Gemma has saved the day and took control and will now nurture this until resolved .. restored my faith and even sending flowers to my aunt ..

Thank you Gemma xx

I would highly recommend enlisting the services of David and Stephen should you find yourself in the unfortunate circumstances of dealing with an escape of water.
As you can imagine, these situations can be very concerning, especially as we are parents to a child with special needs. As soon as David and Stephen heard our situation, they made a priority of coming out that evening, working late to detect the leak and then prioritised the remediation as soon as possible the very next morning.
Not only are they experts in their field, but they are just lovely people who can set your mind at ease that everything can be fixed and offer advice for the weeks and months ahead.
They provided the leak detection report immediately and followed up to see how we were getting on.
5 Star Service.

Following a fire from a lightning strike Disaster Care attended. Boxed up all soot damaged goods. Packed these and arranged for valuations to be carried out. The work was carried out in a friendly caring manner and relieved quite a lot of the stress we had incurred.

DisasterCare South Central provided an efficient friendly and reliable service following the flooding of our house. Andy and his team were happy to provide advice on how we should proceed as well as acting promptly to remove, store and clean damaged items, and remove and dispose of soaked carpets, underlay and skirting boards. We would be happy to recommend Andy and his team to anyone, as they made what could have been a traumatic event very manageable.

From first contact with David and his team, the Disastercare service has been outstanding. It has surpassed my expectations and I wouldn’t hesitate to recommend the company. The high standard of service is no doubt down to David’s attention to detail and his personal drive to get the job completed to a high standard. He has kept me fully informed along the way and helped to overcome a number of unexpected issues. Thank you

Do NOT use this company!

The recent storms removed tiles from my mother’s roof, leaving holes (from the attic, I could look at the sky). Through the Halifax, DC sent two roofers (after three days) – they looked at the roof from the garden, said, ‘okay, we can do that later in the week’ and left. They were there less than ten minutes without doing anything.

Phoning DC throughout the week, I was given a variety of reasons for the complete lack of work: “the engineer’s report had not been received”; “the insurance company had not yet agreed to the work”, “the engineer’s report had not been received” (again), “not sure. I’ll get back to you”, etc. They all promised to call back, but I NEVER received a call from any of them.

After ten days of this (my mother’s roof continued to leak – we tried stuffing carrier bags into the holes in a desperate attempt to keep the rain out), I was told that the emergency repairs had, in fact, been completed on the initial visit seven days ago (this was never mentioned in the conversations throughout the week). This was a complete LIE. Why would I continue to phone them if the work had been completed? I was told that this is the end of the matter. Goodbye.

So, I quickly took photos (from inside the attic), with that day’s newspaper, of the holes to prove that nothing had been done.

I sent these, with an explanation of the events, to DC and the Halifax – I was told that I was wrong, the roof was fixed. I SENT THEM PHOTOS OF THE HOLES STILL IN THE ROOF! Doesn’t the insurance company need evidence of any work? I actually have evidence that no work was attempted.

Of course, I have cancelled the insurance with the Halifax (both Home and Contents and Emergency), and contacted a local roofing company, who came the next day, cleared the broken tiles and are coming tomorrow to fix the roof.

I am amazed and disgusted by the heartlessness of this company – they just wanted our money. It has been a complete nightmare from the start – very stressful, and a complete WASTE of time and money.

The team were excellent from.start to finish. i spoke to Claire a lot who was very helpful, if she didn't know,an answer she would find out & get back to me promptly. The team who came to my house were also great, really helpful, nothing was too much trouble they did the job,cleared up after them selves & left the room clean & tidy. I was very impressed by the whole team & would like to thank them all for their hardwork

Firstly, how patronising.
I would like my furniture you, YOU, stole from my property back please.
Any first timer, please don't think they have your best interests at heart, with hindsight I can see now how they could benefit from your loss. Please don't trust them, you're in shock and distress. Log everything and ask loads of questions. They are thieving

6 days without heating and still waiting for an engineer to come and fix my boiler. Engineer didn’t really spend much time looking at my boiler as he was ‘in the dog house with the mrs’ so left early and has just guessed at what parts are needed. The parts are readily available at any plumbers merchants but still waiting 5 days on for these to become available apparently. Rude customer service over the phone which has left myself, wife and 2 children freezing at home with no heating or hot water. Wouldn’t use these again, and will be changing my home emergency cover as I wouldn’t want these cowboys on my home again.

Had to use due to Halifax Insurance cover, but awful service. We are now going into day 3 and have no heating or hot water as waiting on approval for our boiler to be repaired! I have phoned 3 times today + 2 calls to Halifax Insurance & eventually repair has been approved, but now the engineer needs to get the part before a return appointment can be booked. This company definitely don't get the "emergency" concept & have such a long drawn out process to reaching the point of being able to assist in any kind of emergency. There's an awful lot to be said about sticking with your local engineers who are keen to get the job done quickly & their reputation depends on great service. Honestly no idea why Halifax are using this company.

Had no choice but to use them thru halifax its - 2 outside I have a disabled child in the house no heating no hot water and the engineer had the part on the van but because it needed authorisation first I'm. Now left with no heating or hot water and no support to keep warm for 2days minimum till the office opens on Monday... You should be ashamed of yourselves!!!
I surely think a plumber would need tools to look inside a boiler... Just a point!!

We can not speak highly enough of the courteous professional help and support we received following the trauma of a flood. Disaster Care responded immediately taking swift action to remove all the effected household items and installing dehumidifiers to dry help dry the house out. From Andrew who organized everything to the guys who removed all the flood damaged items this company and its people are exceptional they really care and understand the trauma that such a disaster causes and go the extra mile to mitigate the stress of the situation.

A refreshing example of how a truly genuine customer service led company should operates.

I had a boiler breakdown in the worst time of the year.
Our boiler cover under Policy expert was passed on to Disaster care tam. We were unfortunate to have the breakdown on Friday morning. A boiler engineer was sent to us and surprisingly he said I don't carry my diagnostic equipment so unfortunately, I can not identify. Somehow he decided to just walk around then made a comment about the temperature sensing valve issue. On contacting the company I was told the parts will be available in 10 days' time. Till then no action will be taken. I was shocked to see someone randomly decide to blame the sensor as a problem when he clearly did not run the test. We were left to suffer in the freezing winter. We decided to contact a local engineer who took the meticulous check and mentioned out some serious faults and suggested changing the boiler. This was confirmed by a British gas engineer. Out of desperation we purchased and installed a new boiler.
By the way we are still waiting for the parts to arrive until today.

I took out an insurance to protect my property when I changed my house insurance to the Halifax.
During a storm in October some tiles became loose on my property and so I called the insurer. I was put in touch with Disaster Care Platinum. I spoke to a very nice lady who advised that a roofing company would be sent out to fix the problem. We waited in and no one turned up. We contacted DCP who advised that the roofers had come but there was no response. This was incorrect as my wife had been working in the front garden all day.
I contacted DCP and was assured that a new roofing company would be advised, but that I would have to wait up to 7 days. As we were due another storm I asked if I could appoint my own roofer or give them the name of a roofer that had been recommended to me to complete the repairs.
Eventually, as DCP could not provide a roofer a Mr Steve Rogge agreed that I could.
The roofer came and advised that he would need a scaffold tolwer to assess and repair the damage giving me an estimate of £400 for the repairs. As this was over the £200 that DCP had said they would pay without need for further clarification I tried to contact DCP but without any success as non one was answering their phone.
Given that another storm was due and the roofer was going to erect the scaffold tower the next day to assess and repair, I tried again on several occasions to get hold of DCP, but to no avail.
So I told the roofer to go ahead. He did and made the repairs.
I eventually got hold of Mr Rogge's email and advised him of the cost, via the roofer's invoice.
There was no reply to my email until I copied in Allianz who re-insure the Halifax's policy.
On the 17th December 21 Mr Rogge spoke to me and apologised for the inconvenience I had suffered. He agreed to pay the whole invoice and set up a payment link notification request over email which would be paid within 5 working days. on the 6th January I had still not received payment so again communicated with Mr Rogge who then said there had been an error and we agreed that he would get a cheque raised and sent to my home address. To date this has still not arrived.
I am going to take this matter further but feel that I should give someone at your Head Office a chance to remedy this first.