John answers the phone gives advice…
John answers the phone gives advice that works you don't mind paying for that
27 juin 2026
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
Online swimming pool and spa retailer
Coordonnées de contact
4,0
Bien
7 avis
Aucun historique récent de demande d’avis
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AVOID AVOID AVOID
ORDER THE LITTLE GIANT PUMP ON SUNDAY, IT ARRIVED ON TUESDAY. TUESDAY NIGHT WE HAVE NOTICED THAT THE PRODUCT IS FAULTY. I HAVE IMMEDIATELY CONTACTED THE COMPANY TUESDAY AND WEDNESDAY MORNING (TODAY)... THEY HAVE YET TO REPLY, I WANT TO ARRANGE A RETURN AND SUDDENLY THEIR SALES TEAM CAN'T REPLY. I ACTUALLY, JUST WANT A REPLACEMENT TO SOMETHING FIT FOR PURPOSE. I HAVE A LAW FIRM AND I AM A LAWYER, IF I HAVE NOT HEARD FROM THIS BUSINESS BY TOMORROW, I WILL ESCALATE MATTERS AS FURTHER.
23 octobre 2024
Avis spontané
Great service and turnaround 👍
I ordered some Cyanuric acid and messaged that I needed it to take abroad and needed a quick delivery. I ordered on the 3rd of July received next day. Great service and turnaround. Would defo use them again.
P.Patel
3 juillet 2023
Avis spontané
Poor Customer service, pump fails after 13 months
I bought a Little Giant APC pool cover pump on April 29 2020. It was delivered beginning of May. Today June 1, 13 months later, I call Discount Pool Products as the pump has failed. I asked whether they would replace the pump as it is just out of guarentee. They said No. I pointed out that a product still has to be fit for pupose under the Consumer Rights Act and one year lifes span for a product is not reasonable. Their representaive explained that it was a cheap product ( £190 ) and made in china so in which case a one year life span was reasonable. I pointed out that another UK company was offering 3 yeras guarentee. This he ignored but agreed that in the USA 3 years is offered but their climate is better than ours ( really? how about Minnesota?- freezing winters hot summers) I asked if they would contact the manufacturer and ask for a refund. The answer was no. I asked if they would help at all and the answer was no. I told them that I would not purchase. any product from them again and he repiled that's fine. I also told him that he should put a disclaimer on the website saying that due to our climate consumers should not expect a product to last more than a year. No comment from the rep. The only good thing about the experience is that the exchange was polite. I could pursue this through consumer rights act but companies know that this is very time comsuming and that we won't which is why they get away with denying us the spirit of the law. The Consumer Rights Act 2015 offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase. Other companies do offer 3 year warrenty on this product. I will not purchase from this company again.
1 juin 2021
Avis spontané
Owner would not owner his return policy…
Owner would not owner his return policy
In a crazy world as we are I though people would be a little more understanding
Obviously not
Good luck people
No you emerge told straight away I would be returning
Which you ignored
HELPFUL NOT
13 mai 2021
Avis spontané
Réponse de Discount Pool Products
Order placed on the 6th April at 18:56 (in the evening), dispatched on the 7th April and delivered on the 8th April at 09:16 (in the morning). Which given the crazy world we are in is pretty amazing.
Our no quibble returns window runs for 14 days from when the customer receives their goods, unfortunately this request came in after 35 days on the 13th May, so the return was denied.
fantastic turnaround service order delivered within 48hrs of placing order
I would reccomend Discount Pool Products to anyone not only is their service fantastic they are also very competitive
27 septembre 2013
Avis spontané
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