I decided we needed a second mini Caframo stove fan. I'm always slightly wary of online 'sales' reductions, but Diss Ironworks seemed to be the best value. Excellent all round!, not only good value, b... Voir plus
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I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible... Voir plus
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What a lovely company to deal with. Hannah handled my transaction and was so helpful. She even emailed me on a Sunday when they are closed. Delivery was really quick too. The delivery people were... Voir plus
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The service from Diss Ironworks was excellent. They communicated with me by email making sure my order was correct even refunding one lot of postage. As i had ordered the same thing twice. The courie... Voir plus
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À propos de l'entreprise
- Magasin d'électroménager
- aussi dans
- Cheministe
- Magasin d'ameublement d'extérieur
- Magasin d'ameublement et de décoration
- Magasin de design et de décor intérieur
- Magasin de plans de travail
À propos de Diss Ironworks
Écrit par l'entreprise
About Diss Ironworks
Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.
Range Cookers & AppliancesFrom the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.
Outdoor living & BBQ’sIndulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.
Log BurnersDiscover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.
CookwareFrom the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.
IronmongeryExplore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.
Our Services
Écrit par l'entreprise
- We're committed to providing support every step of the way.
- Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.
Our Nationwide Shipping
Standard delivery within 3-5 working days
We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future.
We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch.
Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.
Coordonnées de contact
7 St Nicholas Street, IP22 4LB, Diss, Royaume-Uni
- 01379643978
- info@dissironworks.co.uk
- www.dissironworks.co.uk
4,7
Excellent
1 k avis
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A répondu à 68 % de ses avis négatifs
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Great knowledge of the products (I.e
Great knowledge of the products (I.e. Range Cookers), good communications and very competitive prices!
I have no hesitation in highly recommending Diss Ironworks.
23 septembre 2026
Réponse de Diss Ironworks
Good morning, thank you so much for the review and for highlighting our communication and knowledge. Our team of specialists are really fab! Have a wonderful rest of your week. Kind regards, Grace
The Rangemaster induction 110
The Rangemaster induction 110 is great. I was a little disappointed that there was no timer on the hob rings so they can switch off after a set time as I would use that
25 septembre 2026
Réponse de Diss Ironworks
Good Morning, thank you for taking the time to leave us a review. I am sorry to hear about your disappointment with the design of the cooker and the hob - unfortunately a timer is not built in to the hob design although there is a timer and clock function on the main oven that you may be able to use instead. Please do reach out to us if you would like to chat over any of the features of your cooker with a member of our team here!
Kind regards, Grace
Communication from this company is good…
Communication from this company is good and the price on products is competitive ( with ao and the like). They used a good courier company who took great care in getting a very heavy stove into our kitchen.
25 septembre 2026
Réponse de Diss Ironworks
Hello, thank you so much for taking the time to leave us a really kind review! Best wishes, Grace
Brilliant from start to finish
Brilliant from start to finish; when a significant availability delay to my initial choice of Rangemaster cooker became apparent, Hannah (despite being on holiday at the time) guided me to what turned out to be a better, alternative choice, at no extra cost. Moreover, when snags appeared with suitable delivery dates, they helped to sort out. Great service all round, thoroughly recommend.
24 septembre 2026
Avis spontané
Réponse de Diss Ironworks
Good Morning, thank you for taking the time to write a review and celebrate Hannah's dedication to the business! We really appreciate the kind words. Best wishes, Grace
Réponse de Diss Ironworks
Thank you for the 5* review! Best wishes, Grace
So happy with my door handles.
So happy with my door handles.
Ordered another for our front door,
Quality is so good, look fantastic too!
Highly recommended.
9 septembre 2026
Réponse de Diss Ironworks
Hello, I am so glad to hear you are happy with your ironmongery. Thank you for the lovely review. Best wishes, Grace
Efficient service
Efficient service, even though the product had to be returned, that was my fault for choosing something that wasn't appropriate for the job.
9 septembre 2026
Réponse de Diss Ironworks
Hello - thank you for the lovely review, even considering the return of your item. Kind regards, Grace
Réponse de Diss Ironworks
Good morning, and thank you for taking the time to leave a lovely 4* review with us. I completely understand frustrations with slower deliveries, and I am aware our small packing team here has been really busy! However, on this occasion, your order arrived on the fourth working day, which although I do understand is toward the longer end of our advertised 3-5 working day service, is still within this expected window for you.
This being said, I really appreciate your positive feedback regarding the product and our service to you.
Have a wonderful weekend!
Kind regards,
Grace
My saucepan arrived on time
My saucepan arrived on time, beautifully packaged, and hassle free.
14 septembre 2026
Réponse de Diss Ironworks
Hello! Thank you so much for the lovely review. We always try to keep things hassle-free, and as smooth as we can! I'll be passing this on to the warehouse team :)
Kind regards, Grace
The Aga Tops have no means of attaching…
The Aga Tops have no means of attaching them to the cooker lids and so are of no use unless I can somehow sew on some sort of tabs which such items always had in the past. It’s a defective product and it’s disgracefully misleading to sell them without explaining that they are no longer attachable to the lids so to speak. As soon as the lid is lifted they fall on the floor. Most unsatisfactory.
1 septembre 2026
Réponse de Diss Ironworks
Thank you for taking the time to share your feedback. However, we believe this review may be better directed to AGA Cookshop, as it doesn't appear to reflect the service we provided to you directly.
For clarification, AGA chef's pads have not featured loops for (what we believe to be) over a decade, this was a deliberate safety decision made by AGA following a fire incident which was attributed to the original design. The loops were deemed not safe as they couldn't be quickly removed from a heat source.
This design tweak, for the safety of their customers, was completely AGA's own design choice many years ago, and I don't believe should reflect our service to you as an independent retailer.
With this in mind, I hope you would re-consider your review, as it is unfortunately, very damaging to our small, family-run business.
Kind regards,
Grace & The Diss Ironworks Team
Appalling after sales support
A really disappointing after sales experience. I naively thought that by buying through Diss Ironworks I would get assistance, should I need it, with any issues. I purchased an Aga Masterchef Deluxe earlier this year which I received in March. It was faulty on arrival and, after emailing the details, I had to chase via phone on several occasions to get assistance from Diss Ironworks. They then passed to whole issue to AGA Rangemaster and had no interest in the situation thereafter. I had a second faulty cooker delivered direct by Aga Rangemaster as a supposed replacement and I am having to tell Diss Ironworks what is happening - they really showed no interest. When I reported the second faulty item to Aga and Diss Ironworks jointly nobody even bothered to respond until I chased again. The refund I requested, out of sheer frustration, had to be followed up before I finally received it without any acknowledgment whatsoever of the problems I had experienced. The whole debacle started in March and ended in September.
I expected much more support and consideration of the situation but was left totally high and dry.
14 septembre 2026
Avis spontané
Réponse de Diss Ironworks
Good Afternoon,
Thank you for taking the time to leave a review. I am sorry to read about the difficulties you have experienced and want to take the opportunity to provide some context around the situation.
From the moment you first contacted us in April with worries about your cooker, we responded promptly and worked hard on your behalf throughout this process. You reached out to us on the 7th of this month, and within two days we had requested videos to help diagnose the issue quickly. Two working days later to this, we asked for further videos of the issue and six working days later you sent us a video which we then reported to AGA on your behalf.
By the 30th, we had reviewed the videos, stayed in contact and reported the issues to AGA, with an engineers visit booked. At this point you requested that they wait until the end of May to visit as you were away. This was arranged.
On the 22nd May, the engineer visited where the problem was diagnosed but could not be fixed that day. From this point we consistently chased them for updates, escalating your case when progress was too slow. We appreciate that the timeline felt frustrating - however, as an independent retailer, the repair and replacement process is managed directly by AGA as the manufacturer, and we were pushing hard behind the scenes to get this resolved for you as quickly as possible.
By early June, you were experiencing more issues, that I understand were incredible frustrating. Both ourselves and AGA had been trying to get in contact during this time, but unfortunately on the 4th June you had missed correspondence from our customer services team and a call from AGA on the week prior (29th May).
We chased for you further on the 4th and you had a successful call with AGA with a new engineer date booked.
From this point, although we asked for you to keep us in the loop, we were unfortunately left out of some correspondence, causing delays to our ability to help. You sorted a replacement cooker, and the funding for an interim temporary hob with AGA directly, which we did not get made aware of until after this had been sorted.
Your replacement cooker was delivered on the 27th July. We are sorry that the replacement cooker also presented issues, and that there were delays in information being relayed after the engineer visits, we acknowledge this should have been followed up more swiftly, and we have fed this back to the supplier, in order to refine our own communication with them. This being said, throughout, we remained in regular contact and continued to advocate for a resolution, which ultimately resulted in a full refund being agreed and processed, alongside the uplift of your second cooker.
We genuinely value our customers and take pride in going above and beyond to support them. I am so sorry that you feel your experience did not reflect that and I hope our response gives a fuller picture.
Kind regards, Grace and The Diss Ironworks Team
I had struggled for some time across…
I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible technical info was brilliant. Thank you for being so helpful and guiding me to the tech info so that I could make an informed purchase. Product looks great. Manufacture looks very robust. It will undoubtedly last more than the 50 years the previous one did! Thank you.
9 septembre 2026
Réponse de Diss Ironworks
Hello! Thank you so much for leaving us such a lovely review. Have a wonderful rest of your week. Kind regards, Grace
Great event showcasing what the Big…
Great event showcasing what the Big Green Egg can do, thank you
28 août 2026
Réponse de Diss Ironworks
Thank you for attending our event! Kind regards, Grace
Product is perfect for our Aga
Product is perfect for our Aga.
Delivery company said they tried to deliver on due date but we know they never even drove down the street. Luckily we were not in a rush and got it the next day
7 septembre 2026
Réponse de Diss Ironworks
Hello, thank you for your review. I am so sorry that APC didn't deliver on your due date, but I am glad to hear that you received your delivery all safely now. I hope you enjoy your product! Kind regards, Grace
An excellent product
A prompt service, fully tracked delivery and an excellent product. The only thing you could improve on is to specifically say that your product is made in England. That'd be the icing on the cake.
24 août 2026
Réponse de Diss Ironworks
Thank you for the lovely review! I can see that you ordered From the Anvil items with us - we should definitely be shouting about the fact that they are manufactured in Wales! I hope you enjoy your products. Thank you for shopping with us. Kind regards, Grace :)
very helpful and speedy delivery
very helpful and speedy delivery. Great handles - very happy!
3 septembre 2026
Réponse de Diss Ironworks
Hello, thank you so much for the lovely review! Kind regards, Grace :)
Impressed…
Impressed with how professionally everything was organised from my purchase, delivery & fitting. Communication was impressive. Would definitely buy from Diss ironworks again.
2 septembre 2026
Réponse de Diss Ironworks
Hi, thank you for leaving such a lovely review with us. I am so glad to hear that you found our communication impressive - we really pride ourselves on our customer service, so I will certainly be passing that on to the team. Kind regards, Grace.
Really helpful customer services
Really helpful customer services. They kept us updated about delivery and the delivery company they use couldn't have been more helpful.
28 août 2026
Réponse de Diss Ironworks
Hello! Thank you so much for the lovely review - I will be sure to feed this back to the customer services team. Kind regards, Grace
Great features.
Great to know you can still repair minor damage to aga cookers. The kit I bought was very good. It does not look like it has been repaired. Brilliant service.
17 août 2026
Réponse de Diss Ironworks
Hello, I am so glad to hear that you are happy with the service and the repair! Thank you for the review. Kind regards, Grace
Réponse de Diss Ironworks
Thank you for the brilliant review! Kind regards, Grace
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