District 5 Boutique Avis 

Honestly, if I was able to rate less than one star, I would do that. We have ordered a dress before new year’s eve for a family my brother’s wedding and we were promised that the dress would arrive before the wedding and I costed us an arm and a leg. It didn’t get delivered at all and we weren’t refunded despite their promise to refund if not delivered in time. Until today, we have been sending consecutive emails for refund and they said that finance and management need to provide their approval which have now taken two months and there is not reply. Since then, multiple emails have been sent to request for updates, but all emails are ignored and no response is received from the support team or person who was reviewing my case since it started.

I ordered a dress in July. I was told it would take several weeks to arrive, and the team kept me updated along the way. I followed up a few times and they were always polite and responsive.

By August, they let me know the gown could not be ordered, but they immediately offered me options from their in store collection. I was able to look through their dresses and they had a beautiful selection to choose from. The staff was helpful throughout the process and made sure I had alternatives so I would still be ready for the big day.

Overall, I really appreciate the way they handled the situation and the effort they put into making sure I was taken care of.

Today is 08/27
Till now I have not heard back from anyone about my dress , my money , or my order ….all what on their site is order processing since early June .
if they are under bankruptcy and our money is gone ..we need to be at least notified by an email.!!
My son’s wedding is upcoming and till now I dont know what is my status .
I placed my order early June ..I requested to be refunded or swap the dress with something ready to ware …no response
I left my phone number multiple times for someone to call ..no response

A very satisfied customer here: The service was excellent and one of their sales reps kept me updated the whole time. My dress arrived in about 3 weeks, just as promised, and the quality is great.

Will be back soon! Thank you

I made an appointment to go into the store location. Paid for a plane ticket to Newark and a hotel room to meet the next day at the store location. I paid $300 to have the appointment at their location. The next morning I went to the location and the doors were locked and no one was there. After an hour of waiting I finally heard from Marga. She said they were not at that location that day. But that was the location she told me to go for my appointment. Again I paid $300 for the appointment. I’ve been dealing with trying to get a refund since June 15th. Every week Marga says she requested a refund and every week I have not gotten a refund. This site is a TOTAL SCAM!!!Do not buy anything from this site. Also everything comes from China and it is cheaply made! When we were waiting the post man brought a package from China. Cheap cheap clothes. Scam Scam! Do not buy!!!

I paid $1,500 for an evening dress from District 5 Boutique, and my experience has been a complete nightmare. Despite repeated calls, messages, and emails, they have ignored me and failed to resolve my issue.

A business that takes customers’ money and then disappears when there’s a problem should be held accountable. This is unacceptable and unprofessional.

I am sharing this publicly so others know the risk before buying from them. I will not stop until this matter is resolved, and I am prepared to escalate to the media, consumer protection, and legal action if necessary.

Tengo 6 meses de haber hecho mi pedido y no me dan fecha de envío y no contestan nunca y cuando contestan dicen que están en eso pero nadamas y no me dan fecha de entrega, es lo peor que he comprado y no me regresan el dinero ni me dan una fecha de entrega aparte ya no contestan por ningún medio

I ordered a very expensive couture Marches gown from District 5 because my size was in STOCK. After inquiring about a few things I was assured that it was in stock and I ordered and paid in full for my dress! Within two weeks I hadn’t heard anything and contacted them through What’s App where after a few days I was told it was sold before I paid for it, even though many days after I paid my order was confirmed. Dealing with Febe and Marga and they have strung me along for almost 4 months now because they put it into Pre order assured mei would have the own in 8-10 weeks. Every week I keep asking them since week 10 and they can never give a completion date. As of yesterday, they are ghosting me after I asked if they were in bankruptcy!!
NEVER EVER USE THEM!!
THEY ARE HUGE SCAM ARTISTS and I will be reporting them to the authorities, Marchesa and my credit card company!!! So heartbreaking! This dress was for my daughters wedding😢

TOTAL SCAM! DO NOT ORDER FROM THIS JOKE OF A PLACE!!!
Prior to ordering I confirmed via a phone call with “Febe” that a particular dress was available and I could have it shipped “two day rush” and as of today I still do not have the dress! It’s been over a month…..I have documented communication everyday with Marga, online customer service, Febe, etc…assuring me the dress will arrive soon. Obviously that is not happening!
What a disappointment District 5 Boutique has been, they should not call themselves a luxury brand as I’ve never been treated this way by any other high end label or store! Lesson learned, and I’ll be following up with multiple reviews and contacting all necessary parties to document my experience! I have been told by competitors to make the actual designers represented on their site aware of how District 5 has handled this in hopes that they will cease any business with them.
I wouldn’t order ANYTHING from this place, as there are far too many reputable places that carry these brands!

DO NOT buy anything from this company! They are the biggest scammers ever. I have been waiting for a refund for 4 months! They only communicate on whats app and only give you the runaround when you try getting what is rightfully yours. Biggest SCAM!

My daughter ordered a dress from District 5 for a very special occasion last November. She never got the dress, nor a refund. She is still waiting for “store credit”. This company appears to have filed for bankruptcy, but seems to continue to engage in deceptive and unethical business practices. You can look up all their creditors online. DO NOT use this company! I will be encouraging my daughter to file a report with the Attorney General of New Jersey.

I ordered a dress that I a few days later requested a refund on April 27 2025. Every day I messaged them regarding my refund. Initially they stated 5 to 7 business days. That timeline came and went. It is now July 16 2025 and I continue to wait for my refund which they claim has been refunded. I contacted my bank and they assured me that no refund has been issued to my account. This refund was $2200 USD. Due to my refund not being received I am no longer able to travel to my daughter’s wedding. This has been an emotional experience. I learned that they are going through a bankruptcy. But it is fraud to be taking customers money when there is no intention of fulfilling their purchase or refunding. This is pathetic. I would never recommend this company to anyone.

I ordered a mother of the bride dress October 15, 2024 order # 24713. Told it would take several weeks for my Jenny Packman Bright Gem gown to come in. Followed up regularly. April 2025 they tell me they can't order the dress and to pick something from their instore dresses. Requested refund and as of today, still no refund.

BUYERS BEWARE! I ordered a $15,000 Georges Hobeika dress for a very special occasion. I was reassured that the dress would arrive prior to my event. I even paid an $750 expedite fee to ensure this. You can only use WhatsApp to communicate with customer service, which is frustrating in itself, however the good news is I have ALL the communication saved now as proof.

I was in contact with a customer service rep almost everyday who reassured me that my order was right on track. Well, fast forward 4 weeks, now 5 DAYS before my event and my dress still did not arrive, they still did not provide any tracking or any information on arrival date. I was so frustrated that I reached out to the Hobeika's headquarters in Beirut to try and get some information about my dress since District 5 would not tell me anything. The Hobeika rep told me that not only did District 5 never pay them to process the order but even if they did, it takes a minimum of 40 DAYS to produce this dress! So I was doomed from the beginning and District 5 led me on for 4+ weeks.

So, 5 days before my event, I had NO dress and was left in a very compromising position. What's worse is, they didn't even care! There was no attempt to help by sending me another comparable dress, offer any sort of compensation, or try to make the situation better. I was met with a fake apology that "we are very sorry you didn't get the outcome you had hoped for." Really? Outcome I had hoped for? How about District 5 FAILED to do their job and caused an innocent customer extreme stress and anxiety. They thought giving me a refund for a dress I never received was enough to make up for their unprofessionalism and scamming ways.
The rep at Hobeika told me that they have MANY clients that have gone through the same thing with them and to order from them directly next time. Save yourself the stress and DO NOT shop here. I went through hell with ZERO care or help from customer service! Even the owner didn't respond back to me! HORRIBLE!

I ordered dress from them for my son wedding for more than a month until now I don’t get it and they keep lying about delivery times which was June 14 but I don’t get it until today .I just found out they didn’t even place any order for my dress with the designer.

I wish I could give a have a zero I spent a lot of money on a gown that arrived already worn with arm pit stain on it I asked for my money back and refused they told me that the dress was clean! A lie! Impossible to find your size and budget for a replacement dress after finally finding something they told me that it was over a year and they will grant me the credit to buy something that’s only in stock!!!
The worst customer service and website
No one should buy from them be aware!

The worest experience I've ever had on the online stores .. they keep holding your money as a store crited for no sense reason .. just they want you to keep buying from their collection I didn't find something suited budget... not recommended at all from 2023 until now I keep asking a refund ....

Dress never came! I spent $2,000 on it and it didn't come. On top of it all it's "non-refundable". Fraud company!

This company, and the design line Auraelis Couture LLC, can only be described as online fraud.
They initiate a "pre-order" process for a gown, and do not deliver. Their office and communications may respond in a timely manner, but it is only to placate the fact that nothing is in production. I ordered a dress 3 months before my event date. Maintained regular check-ins with the "customer service office" to ensure things were on track. I was given every assurance there were no issues or delays. In fact, communications from the company continued to assure everything was well-in-hand, production pace was steady and delivery would happen on time.
When the 8 week delivery date was missed, the language was "we are expediting". Still nothing. A week past THEIR final 10 week deadline, I received this...
"We understand the sense of urgency and regret the inconvenience this has caused you. This is why we have escalated this concern to our Management for an immediate review and resolution. We have also taken the necessary action to expedite this order.
We have received an acknowledgement on this request and is only awaiting the tracking details.
While we wait, I would also like to have a back-up resolution for you. Indicated in the below photos are the dresses we can ship to you overnight/express."

Why would I need a backup if you are awaiting tracking details and this is on its way out?
Moreover, why would I give you anymore money when it is abundantly clear the initial thousands of dollars does not secure me my purchased product?

For days I received no follow-up communication from anyone tied to this business. NOTE: Their entire product is manufacturing dresses for big events.
I never received product.
I never received the truth about what happened to productivity.
I was lied to up to, and even past, my deadline; which was another 3 weeks following their 10 wk deadline.
I still have not received the promised full refund
and we are weeks past the written commitment to reimburse.
I have initiated fraud report through my credit card company to get my money back through that channel.

Be careful with this store. They don’t fulfill orders. No product, no refund, no answers. This is a scam. I’m taking legal action.