The whole experience was so good from ordering to delivery that I actually reordered from them a 2nd time. Highly recommend if you wish to buy a new bed or headboard.
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Lisez les avis des autres
The best company I have dealt with in years. I ordered a bespoke divan bed, as well as email confirmation I received a whatsapp chat allowing me to confirm or alter bespoke options. Two days lat... Voir plus
We have just received our delivery of a new King size Signature ottoman storage divan bed base at the beginning of October We are so happy with the quality of this bed base, it is so sturdy and r... Voir plus
L'entreprise a répondu
I bought a 5ft Ottoman for the storage space from Divan Base Direct and it's been so much better than my old base with drawers from another company. With one action it opens and I can access all the s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Divan Base Direct
Écrit par l'entreprise
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Coordonnées de contact
69 New Town Row, B6 4HL, Birmingham, Royaume-Uni
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4,5
Excellent
6 k avis
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I contacted DBD while I was adding…
I contacted DBD while I was adding items to my trolley, as I wanted to know the total cost. I also had a few other questions about delivery, assembly, and the removal of my old beds. The company was amazing — they guided me through everything on the chat and provided a full breakdown of the cost, including all services. It was honestly very reasonable. They even went the extra mile when I couldn’t get monthly instalments through either Klarna or Clearpay.
DBD, thank you for your excellent service.”
6 mars 2026
Avis spontané
Réponse de Divan Base Direct
Hi Amanda,
Thank you for your kind review. We’re really pleased to hear our team could help answer your questions and provide a clear breakdown of the costs and services. It’s great to know you were happy with the support and service you received.
Kind Regards
Divan Base Direct Team
Generally good
Quality of headboard is good for the price paid, however delivery left a bit to be desired. Evri entrusted to deliver - first item damaged in transit and returned to seller. Replacement received ok, although obviously delayed, but poorly packaged so feel fortunate it arrived intact. Also left in porch without notification even though I was home.
25 février 2026
Réponse de Divan Base Direct
Hi,
Thank you for taking the time to leave a review, and we're really pleased to hear you're happy with the quality of the headboard.
We're sorry to hear about the delivery experience — unfortunately, Evri have let us down here, and we completely understand how frustrating it must have been to deal with a damaged first delivery and a delayed replacement.
We use the same packaging across all of our orders and very rarely encounter any issues, so we believe the driver is at fault here rather than the packaging itself.
We also apologise that you weren't notified upon drop-off despite being home.
We appreciate you flagging this, as it helps us address these issues with our delivery partners. We hope you enjoy your headboard, and thank you for your patience throughout the process.
Kind Regards
Divan Base Direct Team
Low base bed divan - Great service
Had been looking for a low base bed divan and found this one at a good price. They even made a slight adjustment to the floor standing headboard we purchased so it would be more suitable. Quick delivery and great service. Would definitely recommend.
25 février 2026
Réponse de Divan Base Direct
Hi Sue,
Thank you for your lovely feedback. We’re delighted to hear that you found the delivery quick and and the service great. Thank you so much for your recommendation.
Kind Regards
Divan Base Direct Team
One happy customer 😊
The bed I bought, was excellent quality and I am very happy with it, it was a plush Teal Platform Top Divan double bed, they even stapled extra material rounds the winged headboard so it was not damaged in transit. I was so happy with the quality and the colour is beautiful, the material is a lovely soft felt, I am so pleased, that I have ordered a bed box from them in the same colour. I also needed to update my delivery address and they were very pleasant to deal with on the phone, and very efficient. I liked the fact that they email you to double check your order and also phone you to confirm your order details. I would definitely, recommend them, and order more beds from them in the future. 😊
24 février 2026
Réponse de Divan Base Direct
Hi Elaine,
Thank you so much for your wonderful feedback. We’re delighted to hear how pleased you are with your Plush Teal Platform Top Divan and winged headboard — it’s great to know you love the colour and quality.
We’re also glad our team could assist efficiently with updating your delivery details and that you found our order confirmation process reassuring. It means a lot that you’ve ordered again and would recommend us.
Kind Regards,
Divan Base Direct Team
You can find exactly what you want
There is a huge range of beds to choose from so you can find exactly what you want. I was very happy with my divan with one large end drawer. Customer service is very helpful.
18 février 2026
Réponse de Divan Base Direct
Hi Lorraine,
Thank you for your lovely feedback. We’re so pleased to hear you were happy with the wide range of options available and that you found the perfect divan with the large end drawer.
It’s also great to know our Customer Service team were helpful throughout your experience.
Kind Regards,
Divan Base Direct Team
The bed was delivered on time and is of…
The bed was delivered on time and is of the highest quality I paid the xtra fee for assembly the only assembly required was fitting the for corner chrome feet. Which I child could do they gave me the fittings for the head board but would not fit it as they said they were not allowed to incase they got hurt . What I paid for the assembly was a rip off other than that I am pleased with the divan and its quality it’s just the xtras that are charged for is a disappointing as a disabled 80 yr old feal let down
18 février 2026
Réponse de Divan Base Direct
Hi Roland,
Thank you for your feedback. We’re really pleased to hear you’re happy with the quality of your divan and that delivery was on time.
We’re sorry to hear you felt disappointed with the assembly service. We will feedback this to the delivery team.
Kind Regards,
Divan Base Direct Team
Great Customer Service
The new mattress I ordered from Divan Base Direct made my bed too high for comfort. Customer Services were very sympathetic and offered an 'exclusive' discount and recommended low divan bases, one of which I ordered with my choice of fabric. I'm very happy with the end result, albeit at more expense than I'd originally anticipated. I'd recommend all customers consider how thick mattresses will affect overall height, getting on and off, and how they might change the look of a room.
6 février 2026
Réponse de Divan Base Direct
Hi Jane,
Thank you for sharing your experience. We're glad our Customer Services team were able to assist and help you find a low divan base that suited your needs. It’s great to hear you’re happy with the final result.
We also appreciate your helpful advice for other customers — mattress height can certainly make a difference to overall comfort and appearance.
Kind Regards,
Divan Base Direct Team
Terrible quality - avoid
Bought the reinforced divan. Not reinforced at all, but terrible quality- very bad workmanship for the whole bed, drawers break within 2 weeks of usage.
19 février 2026
Avis spontané
Réponse de Divan Base Direct
Hi Helen,
Thank you for your feedback. We're sorry to hear you feel this way about your purchase, as this is certainly not the experience we aim to provide.
Our reinforced divan is built to a specification that goes above and beyond standard requirements, with structural differences that make it genuinely distinct from our standard range, so we would love the opportunity to understand your concerns in more detail.
We also back all of our beds with a 3-year warranty, which we feel speaks to the confidence we have in the products we sell. It's also worth noting that the bed itself appears to be functioning as intended, and the concern raised seems to be isolated to the drawers. Something we can easily arrange to have replaced for you.
We hadn't heard from you prior to this review, so please do reach out to our customer service team and we will get this sorted for you as quickly as possible.
Kind Regards
Divan Base Direct Team
Great service.
Bed came quickly. Great communication and all good. They seem to have dressed the overpowered pneumatic arms that raise the bed too which is good. I haven’t been able to keep the lid down on previous divan beds I’ve had.
Paid the £12.95 for placement and disposal of rubbish which was good as the delivery guys managed to get the bed into a very narrow space with no problems. Very happy.
18 février 2026
Réponse de Divan Base Direct
Hi Phil,
Thank you for your great feedback! We’re so pleased to hear the bed arrived quickly and that you were happy with the communication throughout. It’s also great to know the improved pneumatic arms are working well for you.
We’re glad the delivery team could get everything into your space smoothly and that the placement and rubbish removal service made things easier. Thank you for choosing us, we’re delighted you’re very happy with your purchase.
Kind Regards,
Divan Base Direct Team
Delighted with bed purchase!
So pleased we went with Divan Base Direct to purchase a double Ottoman bed and Kensington mattress. The whole package was very competitively priced and the quality is excellent - a very comfortable bed and solves a big storage problem. I spent a lot of time looking at local stores and other online companies before settling on Divan Base Direct and cannot fault the level of service I received from being kept up to date about the manufacturing of the bed to the prompt delivery and assembly service. Highly recommend the company.
18 février 2026
Réponse de Divan Base Direct
Hi Karen,
Thank you so much for your wonderful review! We’re delighted you chose Divan Base Direct for your double Ottoman bed and Kensington mattress, and that you’re pleased with the comfort, quality, and added storage space.
It’s especially great to hear that after comparing options, you found our pricing competitive and our service faultless from updates through to delivery and assembly. Your recommendation truly means a lot to us.
Kind Regards,
Divan Base Direct Team
Réponse de Divan Base Direct
Hi Venetia,
Thank you for your kind review! We’re so pleased you’re happy with your lovely bed and that you found our service quick, organised, and efficient from order to delivery.
Kind Regards,
Divan Base Direct Team
Excellent experience
Excellent experience, I needed delivery asap and they managed to get bed to me early. I forgot to order headboard and again they managed to get it to me early. Kept me up to date at all times and excellent quality too,
13 février 2026
Avis spontané
Réponse de Divan Base Direct
Hi Ewan,
Thank you for your fantastic feedback! We’re so pleased we could arrange your delivery quickly and help with your headboard order just as promptly. It’s great to hear you felt well updated throughout and are happy with the quality too.
Kind Regards,
Divan Base Direct Team
Quick efficient service.
Quick efficient service.
The mattress I chose is absolutely wonderful
9 février 2026
Réponse de Divan Base Direct
Hi Joanne,
Thank you for your lovely feedback! We’re so pleased you found our service quick and efficient, and that you’re enjoying your wonderful new mattress.
Kind Regards,
Divan Base Direct Team
Réponse de Divan Base Direct
Hi Amanda,
Thank you for your feedback. We’re glad to hear that communication was great, the item was exactly as described, and that assembly was easy.
We really appreciate you taking the time to leave a review.
Kind Regards
Divan Base Direct Team
Great base with a few niggles.
Great base. Comes in two sections. Only hassle was fixing the connecting metal links. No holes in fabric to screw into and the guide marks for each were misplaced so you might cut in the wrong place! The accepting threaded fixed screw in the base is hollow and use an awl to push out from there so you can screw the bolts to hold metal connecting bar in place. A video guide would have been useful! Other than this everything else is good. Castor feet make for easy movement but you will need cup holders if on a hard floor to stop it rolling around. A lock on the castors would be better or slider feet. Overall a quality item these issues apart.
9 février 2026
Réponse de Divan Base Direct
Hi Tim,
Thank you for your detailed and helpful feedback. We’re pleased to hear that you’re happy with the overall quality of the base and found it easy to move with the castor feet. We also really appreciate you taking the time to highlight the challenges you experienced with the connecting metal links and assembly guidance.
Your suggestions regarding clearer guide marks, improved castor options, and the addition of a video guide are extremely valuable and will be shared with our team as we’re always looking to improve our products and instructions.
Thank you again for your balanced and constructive review.
Kind Regards
Divan Base Direct Team
Dear Sirs
Dear Sirs, buying your bed and base was one of the best things I have done in a long time, from the first telephone call, right up to the delivery everything was handled smoothly and very efficiently.Thank you.
5 février 2026
Réponse de Divan Base Direct
Hi Carole,
Thank you very much for your kind words. We’re delighted to hear that your experience with us, from the first telephone call through to delivery, was smooth and efficient. It’s wonderful to know that you’re happy with your bed and base.
We truly appreciate you taking the time to share your feedback.
Kind Regards
Divan Base Direct Team
I was accidently stretching legs upside…
I was accidently stretching legs upside down in bed and pushed against headboard and broke one wing nut fastener and then the other one broke under the strain. The lovely people at Divan Base Direct Team have agreed to replace them for free, thank you team.❤️
31 décembre 2025
Avis spontané
Réponse de Divan Base Direct
Hi Lyn,
Thank you for taking the time to leave your feedback. We’re sorry to hear about the issue with the wing nut fasteners, but we’re very pleased we could help resolve this for you. Customer satisfaction is very important to us, and we’re glad our team was able to arrange replacements for you.
Thank you for your kind words and for choosing Divan Base Direct.
Kind Regards
Divan Base Direct Team
Excellent product very well made and…
Excellent product very well made and sturdy. Fast shipping and no issues.
26 janvier 2026
Avis spontané
Réponse de Divan Base Direct
Hi,
Thank you for your great feedback. We’re pleased to hear that you found the product well made and sturdy, and that delivery was fast with no issues. Your satisfaction means a lot to us.
Kind Regards
Divan Base Direct Team
An absolutely diabolical service
An absolutely diabolical service — I would never use this company again under any circumstances. The fiasco began the day before delivery, when they repeatedly changed the time slot no fewer than three times, showing a complete lack of organisation or respect for customers’ time.
On the day of delivery, I specifically requested a minimum of 30 minutes’ notice before arrival. They ignored this entirely and called just 10 minutes beforehand. When the two delivery men arrived, they were politely asked to either remove their shoes or use shoe covers due to newly fitted carpets. They responded rudely, claiming they had no overshoes and refusing to remove their shoes, hiding behind vague “health and safety” excuses.
When the bed was taken upstairs, I explained that I had paid for assembly. This was disputed by the delivery men. When I asked them to wait while I contacted the company to clarify, they did the exact opposite — they walked out, got back into their van, and drove off without waiting for any resolution.
As a result, I was left alone with a bed I had paid to have assembled. When I later spoke to the company, I was told the delivery men were “busy” and had to leave for their next job because they were running behind schedule — a blatant lie, as I found them parked around the corner casually eating their lunch.
This company demonstrated staggering incompetence, dishonesty, and total disregard for customer service. A truly horrendous experience from start to finish. I would never use them again and strongly advise others to avoid them entirely.
4 février 2026
Avis spontané
Réponse de Divan Base Direct
Hi Sarah,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear how disappointed you feel about your experience.
Delivery schedules are managed by our logistics partner, and on occasion routes are adjusted the day prior as they finalise their runs. I understand that changes, even when communicated in advance, can be frustrating.
Your request for advance notice was passed on to the delivery team. While we always do our best to accommodate specific requests, these are not guaranteed as timings can shift slightly on the day depending on route conditions.
In relation to footwear, delivery teams operate under health and safety guidelines which prevent them from removing shoes while handling heavy items. Protective coverings should be available, and if this was not handled appropriately, that is something we will address directly with the courier.
Regarding assembly, you are absolutely correct that this service was selected. Unfortunately, there was an error on the delivery partner’s paperwork which meant it was not reflected on the drivers’ job sheet. That should not have happened, and we have raised this with them. As soon as we became aware, we moved to arrange for assembly to be completed as quickly as scheduling would allow.
We work with our logistics partner to complete hundreds of deliveries each week, and issues of this nature are extremely uncommon. That does not lessen your experience, but it is certainly not reflective of our usual standards.
The bed itself was delivered in full, and we remained willing to return and complete assembly at the earliest opportunity. We are always committed to resolving matters wherever possible and regret that on this occasion you were left feeling dissatisfied.
Kind Regards
Divan Base Direct Team
Great choice!
I ordered a super firm foam mattress and the service was excellent. Delivery was smooth and the mattress was brought straight into my bedroom. The mattress itself is quite tall at 26 cm, so a deep fitted bedsheet is needed. It is very firm with no bounce at all, which I personally find very comfortable. The quality feels solid and well made. I did need to switch to a taller pillow to suit the firmness, but after using it for three weeks, I’m very pleased with my purchase and sleeping well.
30 janvier 2026
Réponse de Divan Base Direct
Hi,
Thank you for taking the time to share such a detailed review. We’re delighted to hear that you were happy with the service and smooth delivery, and that the mattress was brought straight into your bedroom for you. It’s great to know the super firm feel and solid build are giving you the comfort and support you were looking for, and even better to hear that after a few weeks you’re sleeping well and pleased with your purchase.
Kind Regards
Divan Base Direct Team
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