The customer service I received from Diversion was brilliant.Everyone I spoke to was polite,helpful, and genuinely cared about resolving my query.They couldn’t do enough to help me and went above and... Voir plus
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Lisez les avis des autres
online i ordered a spoiler for £110, i bought it and ordered it in june and it came in september, i had to keep contacting them every other week untill they finally sent my package out, it took around... Voir plus
I had ordered my item as they were the only company in the UK that seemed to have it in stock, which was great as I had been waiting for over 5 weeks with another company only to be told they won’t k... Voir plus
Good place to buy from. Put my first order a not long ago, which arrived yesterday came well packed an protect an both items in great condition. Just put another in for some more things. Trustworthy c... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!
Coordonnées de contact
Unit 5, 154 Pontefract Road, S711HU, Barsnely, Royaume-Uni
- Sales@diversionstores.com
- www.diversionstores.com
4,1
Bien
327 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Bought my partner some mirror covers…
Bought my partner some mirror covers for his car and was very impressed by the service I received when ordering from this store. I know very little about cars but the website made it incredibly easy to find the correct products for the right brand. Would recommend and buy from again :)
4 février 2022
Avis spontané
Terrible customer service
Terrible customer service, lack of care for their customers and unwillingness to accept fault. Ordered a custom steering wheel cover and was told they’d be able to match the (bronze/copper) colour i desired and sent, only to receive the wrong coloured (red) item first without the coloured strip. After chasing this up, I was told a correct replacement would be sent. After having to wait over a month, and constantly email for tracking updates, my order arrived & again it was the wrong colour. Sending me an orange steering wheel cover & then simply telling me they try to match as near as possible & to look at returning the item if I’m unhappy. Why even state you can match the colour if you clearly cannot?! Why waste my time and money?
I’m not happy to be paying to return the wrong item.
31 janvier 2022
Avis spontané
Réponse de Diversionstores
Hello Alireza,
You have been provided with many updates to the 25+ emails you sent us, and were helped throughout ordering. You were also advised that we would provide the closest possible shade, and wished to go ahead with this, which in this case is a copper orange with an orange stripe. The production and delivery for the replacement took approximately 14 days.
Upon your request to return, we provided details of our returns policy, which indicate that items that are unwanted can be returned within 30 days for a refund. This is a standard and professional policy allowing customers to return unwanted goods.
Your returns postage has already been covered by us, however it seems that your aim is 'compensation' or having items given to you for free, as mentioned multiple times in your emails. We issued a partial refund to compensate you for the mix up, but this was not enough, and you wanted more.
We then agreed to pay your returns postage, and once you were asked to include both items issued to you so we can refund in full for you. Therefore offering a resolution to the issue at no cost to you, and your reply was:
'Don’t even bother. I’ll keep it or sell it off myself'.
Please, if you review a company make sure that you include accurate details.
Very unhappy.
After sending two e mails regarding products we have had no feedback whatsoever.This is the only way to contact as no telephone.The goods appear to be faulty.These were a Christmas present and were expensive.Hugely disappointed and will certainly not use this company again.
9 janvier 2022
Réponse de Diversionstores
Hello,
I am very sorry to hear an item has arrived damaged / faulty. You can reach out to our team using one of the following methods of contact and we can replace the item(s) for you :)
Contact Information is as follows:
Instagram: @DiversionAutomotive
Facebook: @DiversionStores
Email: Info.diversionstores@gmail.com (Direct)
We also have live support available Monday to Friday which you may wish to use. I will have a member of the team reach out to you and we can have this resolved as soon as possible for you :)
Kind Regards,
Diversion Team
Any ideas on how long postage will take…
Any ideas on how long postage will take to south UK? Ordered a spoiler 8 days ago and still no updates maybe just because of bank holiday etc!
5 janvier 2022
Avis spontané
Réponse de Diversionstores
Hello Nathan!
I hope you are well. For order updates, please use one of our methods of contact listed below.
Over the Christmas holidays, there has been no dispatch which is why you will not have received update. This was sent out in an email to let customers know of planned closures.
We have several methods of contact, including the following:
Instagram: @Diversionautomotive
Facebook @Diversionstores
Email: Sales@Diversionstores.com
Kind Regards,
Diversion Team
Really good product options and a very…
Really good product options and a very easy website to navigate!
4 janvier 2022
Absolutely love my spoiler and it’s…
Absolutely love my spoiler and it’s fitted well only thing is and it’s nit picky is the price of fitting considering it only took 15 mins if that other than that absolutely brilliant just next time I think I’ll do the fitting myself just to save money
22 décembre 2021
Avis spontané
Réponse de Diversionstores
Hello Jake,
I’m pleased to hear you are pleased with the spoiler! 😁
With regards to fitting the spoiler, the amount paid (£35.00 in this, and most cases) ensures that your spoiler is securely fitted, professionally, and also covers the materials used, including the cleaning before install, sealant we provide and use, and the masking tape which we include in the cost.
Different spoilers will take different amounts of time. Sometimes it can be worth it as you will have reassurance that it has been done properly.
Our fitting service is aimed more at those who do not have the facilities to install / do not want the risk of installing.
If you have any questions with regards to fitting in the future however, please reach out to us as we’d be happy to offer advise if you wish to install yourself!
Kind Regards,
Diversion Team
Love the steering wheel makes the car…
Love the steering wheel makes the car feel completely different. Top quality marksmanship.
20 décembre 2021
Avis spontané
Extremely polite and helpful
Extremely polite and helpful. Great customer service and quality fitting and products.
20 décembre 2021
Avis spontané
Custom steering wheel
I placed my order on the 3rd of November and received it on the 17th of December. I was kept up to date when my order was in production and when it was dispatched. 100 recommend to anyone wanting a custom steering wheel👍🏻
20 décembre 2021
Avis spontané
No Response
I placed an order on Dec 4th and still haven’t received an email that it has been shipped out. I emailed twice asking about my order and haven’t once gotten a response back. Terrible customer service.
Update
Thank you for answering this review and sending me the shipping information, but your statement that I haven’t tried to reach out to you is not true. I sent two emails to your sales account which I just replied on the original email that your company sent acknowledging the order. I looked at the address and it is what you wrote in your reply below, so saying I did not try to contact your company is not true. If there is a way to post on here the emails I will. Due to this I will not change my rating.
15 décembre 2021
Réponse de Diversionstores
Hello,
There are many ways to get in touch with us, none of which have been used. This is why you will not have received a reply. I have checked the email, including the spam folder and nothing has been received under your email address.
Please be sure to get in touch with us using one of the following methods:
- Email: Sales@diversionstores.com
- Email: Info.diversionstores@gmail.com
- Instagram: @DiversionAutomotive
- Facebook: @Diversionstores
- Live chat (Available on our website)
Our team are very responsive and will be back with you within the day in most cases.
Your order was placed on the 4th, and is heading overseas. This is in transit, and I have resent the details for you.
Kind Regards,
Diversion Team
Fast delivery and item as described
Fast delivery and item as described. Dynamic indicators are really bright and was really easy to fit and look perfect for the car.
Take a look at YouTube for fitting guides.
9 décembre 2021
Exceptional Service
Needed to order a new steering wheel for my car which had an issue with the shift paddles. Explained the issue to the team and Andrew helped me out getting the wheel ordered and also going above and beyond and supplying some OEM replacements for the shift paddles. Andrew was fantastic in helping me get sorted and helped me out the whole way through the process and kept me up to date. Wheel is now on its way - felt very looked after, excellent customer service!
30 novembre 2021
Avis spontané
Réponse de Diversionstores
Hello Daniel,
It has been a pleasure dealing with you, and even more of a pleasure being able to act on your order so quickly and help with the broken paddles on your original wheel.
I look forward to getting this delivered to you, and seeing it on the car.
I'm confident this will blow any expectations you have out of the water. Enjoy :)
Kind Regards,
Andrew
Diversion Automotive
Delivery arrived on stated day however…
Delivery arrived on stated day however was left on front door step with no card through door. It might be a good idea to review your chosen courier or safe place arrangements with them. Thank you
21 novembre 2021
Réponse de Diversionstores
Hello Paul,
I am very pleased that this arrived on time.
I am sorry to see that the item was left at the door, however. I will pass these details on to our courier and request that this does not occur again.
Kind Regards,
Diversion Team
Leaving a 1 star bad review as my only…
Leaving a 1 star bad review as my only hope of getting a reply to my 3 emails requesting delivery update. Ordered spoiler for golf mk7 on 6th September. Advertised as up to 6 weeks delivery. 9 weeks on, no item no communication and zero customer service
10 novembre 2021
Avis spontané
Réponse de Diversionstores
Hello Allan,
I hope you are well.
I am sorry to hear you have not been able to get in touch with our customer service team.
We have several methods of contact, including the following:
Instagram: @Diversionautomotive
Facebook @Diversionstores
Email: Sales@Diversionstores.com
I have checked the inbox, and spam folders of our email account, and unfortunately i am unable to find any emails under your name, nor can i on social media. My apologies for this.
Please edit your review with your order number and email so that i can reach out to you and offer the assistance you need! :)
Alternatively, you may wish to go ahead and contact us via facebook or instagram, whichever you'd prefer!
Kind Regards,
Diversion Team
Nice products but took absolutely ages…
Nice products but took absolutely ages to come, failed to inform about damage in delivery which was causing delays m
9 novembre 2021
More than 5 stars!
8 novembre 2021
Carbon Spoiler Z4M40i
Great experience with the store, i had a few questions about the part before ordering it, and i got an near immediate response on facebook. The spoiler was packaged very well and delivery was quick.
17 octobre 2021
Avis spontané
Diversion Automotive Excellence
Diversion Automotive - remember the name! This is the second time I have used the company for modifications for my polo GTI. I bought a Oettinger spoiler which was mint and then returned to order some smoked Vland taillights. With the help of Andrew and his excellent customer service my needs were met very easily and he arranged shipping with ease. It safe to say Andrew is an expert of meeting customer needs and applies brilliant customer service when dealing with customers. They’re stocked to the brim with modifications for almost all cars and are sure to make your car stand out that little bit more!
If you haven’t already, I suggest you use Diversion as the quality will not compare and i promise you will not be let down!
Remember the name!
1 octobre 2021
Avis spontané
Spoiler for Golf R
Found this little hidden gem whilst on the lookout for a spoiler for my Golf R. Andrew was so helpful and even offered to fit this for me. It looks amazing!! Im so happy with it that Im coming back next week for a rear diffuser! Andrew really went the extra mile and the customer service was fantastic. Thank you again guys :) xx
25 septembre 2021
Avis spontané
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