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Lisez les avis des autres

Noté 5 sur 5 étoiles

The customer service I received from Diversion was brilliant.Everyone I spoke to was polite,helpful, and genuinely cared about resolving my query.They couldn’t do enough to help me and went above and... Voir plus

Noté 1 sur 5 étoiles

online i ordered a spoiler for £110, i bought it and ordered it in june and it came in september, i had to keep contacting them every other week untill they finally sent my package out, it took around... Voir plus

Noté 5 sur 5 étoiles

I had ordered my item as they were the only company in the UK that seemed to have it in stock, which was great as I had been waiting for over 5 weeks with another company only to be told they won’t k... Voir plus

Noté 5 sur 5 étoiles

Good place to buy from. Put my first order a not long ago, which arrived yesterday came well packed an protect an both items in great condition. Just put another in for some more things. Trustworthy c... Voir plus

À propos de l'entreprise

  1. Fournisseur de pièces de carrosserie

Informations provenant de diverses sources externes

Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

327 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(327)

51 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Ordered an item that was going to be…

Ordered an item that was going to be delayed, the team at diversion were great. I needed to cancel the order as it would arrive late, they did that the next day and refunded my payment, great service, thank you.

29 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Will not be using again

All issues now resolved. Customer service team was very helpful when they called me. Thank you

5 août 2024
Avis spontané
Logo de Diversionstores

Réponse de Diversionstores

Thank you for your patience, and we’re so glad we could resolve everything for you! Our customer service team is always here to help, and it’s wonderful to know you had a positive experience with them. Don’t hesitate to reach out if you need anything else. Thank you for your feedback!

Noté 5 sur 5 étoiles

Golf GTI side blades red / chrome

On opening the package I could see the quality & finish
of the GTI side blades they are metal (not plastic that you might expect for the price ) they come with pre cut fixing tape, and now fitted to the Golf they look even better. communication via Email was good, I have no hesitation in recommending this product & Diversion .Happy customer.

25 juillet 2024
Avis spontané
Logo de Diversionstores

Réponse de Diversionstores

Thank you for your review!

Its great to see that your product arrived safely.

Kind Regards,
Diversion Team

Noté 5 sur 5 étoiles

Great products

Great products, friendly staff and quick service! Literally everything I need for my GTI and more. Met some of the staff at UCS and they were super friendly!

28 juillet 2024
Avis spontané
Logo de Diversionstores

Réponse de Diversionstores

Thank you for your review!

If we can help in any way please reach out :)

Kind Regards,
Diversion Team

Noté 5 sur 5 étoiles

Was looking to get spoiler extension…

Was looking to get spoiler extension for my oettinger spoiler and the staff at diversion point me in the right direction, put my order in and few seconds later it out for dispatch, 100% would recommend, thanks guys

30 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Still no refund after cancelled order over a month ago

Placed an order around 2/4/24 to then cancel 2 days later due to finding a better alternative. I informed Diversion straight away to them be told it will take 2 working weeks for the refund to process to which I then wait 18 working days with no update. After chasing multiple times I finally heard back informing me it would be in my account that day, but surprise, surprise, no refund, it is now 13/5/24 and I still haven’t received my refund for an item that never even left the depot. Very disappointed would not recommend.

4 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Customer experience

I have ordered a few items from diversion all been great but my reason for review is their customer service is just incredible. Fast replies and genuinely want to help you. I just had an issue with the courier of my latest item, they delivered it to the wrong address. Mia from their customer service team was polite, helpful and had a replacement dispatched within the day.

22 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

I recently purchased a set of carbon…

I recently purchased a set of carbon fibre mirror covers for my golf r and they were sent very securely and swiftly and a really good price, and the fitment was perfect and with a really good finish, they look amazing, thanks

24 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Poor product, worse customer support.

Recently paid £53.98 for a set of black badges for my VW golf which is pricey compared to competitors but i assumed id be paying more for good quality. The clips on the front badge were very weak and multiple broke away upon trying to fit it. I emailed support and after waiting around multiple days inbetween emails all they could offer me was a 20% discount when buying another. I won't be wasting my money and time on this company again and if youre shopping for badges for your car id recommend looking elsewhere.

19 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Diversion provided me with the best…

Diversion provided me with the best customer service i have ever had - delivery timing was spot on with no hassle and a very welcoming team i can highly recommend, they are full of info and also helped me with parts fitting ⭐️⭐️⭐️⭐️⭐️

15 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Recently purchased some zaero side…

Recently purchased some zaero side skirts for the golf, Would definitely recommend diversion. staff were useful replied to emails very quickly they kept me updated with my order. definitely worth checking out as they have a huge range of stuff for multiple makes and models. All I would say is for people to be mindful that some things might not be in stock as their isn’t a wear house big enough for them to stock everything they sell.

11 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Ordered a carbon fibre steering wheel…

Ordered a carbon fibre steering wheel and a suntrip fitted by diversion, well worth the money all the staff are lovely and happy to help. Would recommend any car enthusiasts to check these guys out as there the best in the buisness!

24 mars 2024
Avis spontané
Noté 1 sur 5 étoiles

TERRIBLE EXPERIENCE!

TERRIBLE EXPERIENCE!! I am extremely annoyed and frustrated with the experience I have had ordering from your company! I have placed an order for a key ring on the 23rd of February, It is now the 29th of March and has been over a month waiting for this item. It is utterly unacceptable that it should take over a month to receive an item as small and simple as a key ring, I assure you I will not be ordering from your website again and if I do not receive the item in the next coming days I will be requesting a refund from my bank as I haven’t received anything. If I could give less than 1 star I would!!

23 février 2024
Avis spontané
Logo de Diversionstores

Réponse de Diversionstores

Hello Linda,

I hope you are enjoying your weekend.

We recently issued a new product for you due to this not being delivered. We can only apologise and have done our best to get that resolved for you.

Please see your tracking details for this attached:
https://www.evri.com/track/parcel/H01M8A0040578027/details

You can also find these details on the tracking information that was sent to your email address on file.

I apologise that you didn’t receive your package, and of course if there’s anything we can do to help you can reach out to us on info@diversionstores.com and we’d be most pleased to assist.

Wishing you the best.

Kind Regards,
Diversion Team

Noté 5 sur 5 étoiles

Perfect service

Products I ordered were spot on come very quickly with high quality packaging will definitely be ordering again.

1 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service. Went above and beyond when fitting my car parts when a bulb randomly broke in the process. They went out of their way to fix it for me before collection. Very friendly team and would definitely recommend :)

28 février 2024
Avis spontané
Noté 5 sur 5 étoiles

10/10

First time meeting these guys in person at their unit. They are awesome! Normally order on their website and get it shipped to me. Both Andrew & Conner were amazing! Friendly knowledgable guys. 10/10 would definitely recommend

26 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Top Quality Product & First Class Service

I have a Z4 M40i and I bought a wind deflector for it that I thought didn’t fit, but after speaking to Mia and receiving a video on fitting I am now exceptionally happy with it. The wind deflector looks amazing and the help and service I received was First Class. Now I want the all round splitters if I can find someone to fit them.

5 février 2024
Avis spontané
Noté 5 sur 5 étoiles

great service

ordered a replacement wing mirror casing for my mercedes and they had the exact same one that i needed. it arrived so quickly and fit like a glove - very impressed. they were also very quick at responding to my emails.

8 janvier 2024
Avis spontané

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