Dmvans Avis 

260
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos t... Voir plus

Noté 5 sur 5 étoiles

From initial contact I felt reassured that I had found the right place to buy a newer van. Great choice of vans and really competitive prices. Great service all round - will definitely be back

Noté 1 sur 5 étoiles

The only reason to mark 1 star as there is no 0 as an option. Ex fleet vans for sale which is not a problem apart of the arrogant trades behind the counter. When pointing negatives of vehicles not... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Serviciu excelent. Extrem de mulțumit de întregul proces care a fost făcut atât de simplu de marea echipă. Mulțumiri speciale lui Shan și Sumbi care au oferit multă claritate și m-au ajutat cu to... Voir plus


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

260 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 42 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,5

Tous les avis

(260)

64 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Friendly and helpful

Friendly and helpful. Got my first company van from these guys and the service was great. Would highly recommend

8 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Superb Service

From initial contact I felt reassured that I had found the right place to buy a newer van.
Great choice of vans and really competitive prices.
Great service all round - will definitely be back

1 août 2026
Avis spontané
Noté 1 sur 5 étoiles

I cannot recommend this dealership…

I cannot recommend this dealership based on my experience. The entire purchase was handled poorly from start to finish.

I bought a 2014 Ford Transit Custom from here, and it developed serious mechanical problems almost immediately after purchase, leaving me stranded around three hours from home.

What made the situation even worse was the lack of support. Despite being only around 19 minutes from the dealership when the van broke down, they refused to come out to help me or arrange recovery, leaving me to organise everything myself.

The dispute that followed was long, stressful and unnecessarily difficult. I spent weeks chasing updates, arguing over liability and trying to get a fair resolution. In the end, I accepted a partial goodwill payment simply to bring the matter to a close, but I am still several hundred pounds out of pocket as a result of the issues with the vehicle.

The DVLA paperwork was also not dealt with properly. Months after buying the van, I still hadn't received the V5C, meaning I couldn't tax the vehicle. The green new keeper slip didn't work either, leaving me to sort out the registration issues myself.

I was also left questioning the honesty of the business. During the dispute, I phoned the dealership and asked to speak to the owner. The person I spoke to told me his name was "Shaun". However, I later discovered the registered owner of the company is Aziz, and the emails I subsequently received were signed off as "Azz". That left me feeling misled about who I had been dealing with.

Overall, the experience cost me significant time, money and inconvenience. Based on my experience, I would not buy another vehicle from this dealership and would recommend others carefully consider their options before purchasing from them.

27 mai 2026
Avis spontané
Logo de Dmvans

Réponse de Dmvans

We're sorry that you remain dissatisfied with your experience. However, we feel it is important to clarify several points.

When you contacted us regarding the breakdown, it was outside our normal business hours. As we were closed, we advised you to contact a breakdown service such as the AA or RAC to recover the vehicle safely. We contacted you the following morning and offered to have the vehicle returned to us so we could inspect and repair it under our warranty process.

You informed us that your preferred garage had already inspected the vehicle and that you wished for the repairs to be carried out there instead. You also confirmed that, following their inspection, there were no other significant issues identified with the vehicle.

The fault related to the crankshaft pulley, which is a component known to fail on vehicles of this age and model. While such failures can occur unexpectedly, we did not refuse to assist. We agreed to cover the repair costs, and the agreed payment was made.

Regarding the V5C, this document is issued by the DVLA, and any delays in receiving it are outside our control. Customers can contact the DVLA directly if they have not received the document.

Finally, our business has different members of staff who deal with sales, administration and after-sales enquiries, so customers may speak to different people depending on the nature of their enquiry.

We remain committed to resolving genuine customer concerns fairly and professionally and wish you all the best.

Noté 5 sur 5 étoiles

Had to sell a Transit van for a friend…

Had to sell a Transit van for a friend who had a life changing accident,called in to DMVANS Nr Great Missenden spoke to Shan and he arranged 2 employees to come and view it.It was test driven photos taken and a price offered to which I was happy,paid there and then good service.

22 juillet 2026
Avis spontané
Noté 2 sur 5 étoiles

*DO NOT BUY FROM THIS SELLER*

*DO NOT BUY FROM THIS SELLER*
I went to see Citroën Dispatch van, which i saw online. In the description it says very good condition for its age.
We travelled 200 miles with a mechanic to see the van. When we got there the windscreen was broken and the gearbox oil was leaking.
We said to the guy why this was not mentioned in the description, we've travelled so far, he said i don't care.
**SUCH A RUDE MAN**

22 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

The only reason to mark 1 star as there…

The only reason to mark 1 star as there is no 0 as an option. Ex fleet vans for sale which is not a problem apart of the arrogant trades behind the counter.
When pointing negatives of vehicles not mentioned in ads and photos I was asked "Are you here to make a deal "
Absolutely arrogant and non professional trades. Really wasted couple of hours of my time.

17 juillet 2026
Avis spontané
Logo de Dmvans

Réponse de Dmvans

Your review does not accurately reflect what took place during your visit.

You spent a considerable amount of time inspecting a used vehicle that was priced approximately £1,400 below comparable vehicles on the market. We answered your questions and gave you every opportunity to inspect the vehicle thoroughly. As with any used vehicle of this age and price, minor cosmetic and age-related imperfections are to be expected and were reflected in the asking price.

It became clear that we were not going to reach an agreement, so we politely brought the discussion to a close. At no point were you treated unprofessionally or prevented from inspecting the vehicle.

The following morning, the same vehicle was sold to another customer at the advertised price, who was satisfied with both the vehicle and the service provided.

We respect every customer's right to leave a review. However, we do not believe this review provides a fair or balanced account of what occurred and are confident that our reputation is better reflected by the many genuine customers who have chosen to purchase from us.

Noté 5 sur 5 étoiles

Literally cant say enough about my…

Literally cant say enough about my positive experience at DMvans transaction was quick, helpful and without doubt is a place where quality is a priority...the van was perfect and the collection yard location absolutely beautiful on a sunny day so a great day all round

23 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Very Good

Very Good. And Ivan is very helpful and polite. Great service I got it today.

20 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Recently purchased a van

Recently purchased a van, staff very helpful. Had a small issue, however was dealt with in an efficient and professional manner. Would definitely use again

13 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

🚨 SCAM

🚨 SCAM! AVOID AT ALL COSTS! 🚨

[NOTE: THERE ARE MANY REVIEWS ACROSS GOOGLE AND AUTOTRADER WHERE MANY PEOPLE HAVE BEEN SCAMMED LIKE ME]

I bought a van from them and within a day the ‘check engine’ warning light came on and beeped constantly. I took it straight to a mechanic who as soon as he sat in the cab said the electronics had been tampered with to temporarily disable the warning lights for sale. My mechanic said ‘it’s a rip off’.

A second mechanic said it had major failures and it wouldn’t pass an MOT so they have sold me a van not fit for purpose and hidden the fault deliberately. When I tried to take it back the owner flat out refused to acknowledge the written report from the mechanic because the light was not showing at the time (like when they sold it to me). So I took it to A THIRD MECHANIC who ran a diagnostic which revealed about 12 different faults. Some critical and major. Plus faulty brakes and oil leaking all over them.

These guys are fraudsters and scammers and operate under different names, because this has happened to so many people and they are trying to wash their atrocious presence online.

🚨 On Autotrader and Google, DM vans have loads of reviews where people have been scammed like me 🚨

When Ivan (the guy who worked there) was showing me the van, he told me not to press the pedal too hard ‘because it was cold’. Now it’s clear that they didn’t want me to notice the knocking in the engine because of the faulty injector. They KNEW there were all these faults and they tried to hide them despite saying everything was fine with it.

When I went to the office to ask for a refund showing evidence from my mechanic and videos of the warning lights, the owner said it means nothing.

I will be taking them to court.

AVOID AVOID AVOID

12 juin 2026
Avis spontané
Logo de Dmvans

Réponse de Dmvans

We are disappointed to read this review, as it does not reflect our experience of this matter.

Shortly after purchase, the customer contacted us regarding a reported engine management light and misfire. We immediately offered to inspect and repair the vehicle at our expense, or alternatively provide a replacement vehicle. Both options were declined.

The customer then advised us that the van was not driveable in its current condition. In an effort to resolve the matter quickly and amicably, we offered a full refund.

When the vehicle was returned to us, we carried out our own inspection and were unable to replicate the reported misfire or engine management light issue. No fault relating to the complaint was present at the time the vehicle was returned.

We take customer satisfaction seriously and always aim to resolve genuine concerns fairly. In this case, we offered repair, replacement, and ultimately a full refund in an effort to assist the customer. We therefore strongly reject the allegations of dishonesty, fraud, or deliberate concealment of faults.

As this matter may be subject to further proceedings, we do not intend to discuss it further in a public forum.

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