Dobbies Garden Centres - Royston Avis 240

I wanted to use birthday offer which is 2 pieces of cake (stopped drinks with it!)
No gluten free cake so could not buy just 1
As need to get 2 pieces at same time.
Ordered chai latte told no chai powder!
So not able to have my drink that I wanted either!!

As we all know the British are known for "queuing", so if you want to carry on this tradition go to the Cafe at Dobbies near Melbourn. A few months you could place your order,pay and the food and drink would be delivered to your table. Now you have to order in there same way, but join another queue to get your hot drinks..... Total queuing time almost 20 minutes.

Went for lunch with family ordered a jacket with tikka it came I split it to eat it found just one pice of chicken in it. Took it back was told it a portion out of a packet and they could not do anything about it spike to a manager got the same answer they expected me to act that and it it poor customer service and customer care

The Heritage afternoon tea, The staff were very helpful and understanding.I couldn't have asked for more,I accidentally arrived on the wrong day with my daughter and granddaughter, We were meant to arrive on the Sunday,but they were fantastic and managed to fit us in so a massive thank you to Paula,and her team.from Amanda Presland.

Royston is my local Dobbies and I pop in all the time as it’s on my way home from work - and actually spend quite lot of money with them. They have clearly invested a lot in the shop over the last year, however I have a massive issue with the appalling customer service. A couple staff are good, but the vast majority treat you with complete distain (like even your existence is spoiling their day) and some are just outright rude. This isn’t just one off, this is a common occurrence. I’m sorry Dobbies, there are plenty of other garden centres in the area, I can choose where I spend my money and I’m fed up with this. Whoever is in charge of the Royston branch needs to take a long look at what is happening!

Had a festive afternoon tea at the Royston branch.
It was very nice the sandwiches were delicious.
The service was excellent the staff were great very attentive.
Would highly recommend it.

We order two scones with butter with two coffees. The scones arrived with vegetable spread instead of butter but noone mentioned this when ordering. We mentioned this to the waitress who said they had no butter. On leaving the cafe I spoke to the manager who said there was butter in the kitchen but continued to do what he was doing with no explanation or apology. I thought this was very rude. Not a good advert for Dobbies cafe at Royston!

We visited Dobbies at Royston yesterday for breakfast. My husband had the traditional breakfast and I had scrambled eggs on toast. They do not do substitutions so the black pudding and tomato was wasted. My scrambled eggs came with one piece of toast with eggs on and one piece, cut in two, without any eggs on. For this they charge £6.75! I took mine back to the counter and asked for eggs on both slices, which they did eventually bring to me. However, my husband’s brekkie was awful - a tiny ramekin of beans (probably about two small spoonfuls) and the bacon was like leather and looked like it was very old. The whole breakfast looked like it had been sat out for a long time and wasn’t hot at all. Very poor. We must remember not to go there for breakfast next time!

Excellent EV charging
Excellent toilets
Excellent restaurant
Lovely gifts, garden section
Lovely staff

30 minute wait after paying for 4 coffees and 2 pieces of cake. Clueless staff with no manners.

I came into Royston store and wanted to have a roast from the restaurant 27th October.
I am vegetarian, as is my mum.
There wasn't a roast option on the menu so we chose the vegan sausages and had to pay and extra £1.50 each to get a Yorkshire pudding added. I asked if I could have stuffing too as I really wanted a Sunday roast! I was told no! The young guy went and asked the chef, it was refused!! I was told the reason was that I ordered the vegan option and the stuffing was vegetarian. I made it clear I was vegetarian and just wanted a roast dinner like the meat eaters but with the vegan sausages as that was the only option for me to pick.
We ended up having just the vegan sausages that came with veg and 2 roast potatoes. The size of these was tiny, like a child's dinner and cost us £33 with one cup of tea (Black as they had no oat milk) and a capri sun (as they had run out of apple juice mum wanted)
They forgot to bring my tea, then bought out a coffee instead.
Honestly, really disappointed, I now understand why there were so many free tables on a Sunday afternoon. I will not be returning and feel discriminated against as a Vegetarian.

A very disappointing visit. What has happened to this place? Buckets scattered around the building to catch leaking water from above. Too much open unused retail space. Lack of good retail clothing/homeware franchises. CAFE - dirty floor, vacated tables piled high with dirty crockery, cutlery, wasted foods& used serviettes. Full length of counter piled high with same scattered around cakes, scones etc. Staff obviously stressed couldn’t raise a smile. Long wait for cake & drink which should take less than 10 mins when no one else waiting at counter. Milk for tea was sour and lumpy . Our order was presented wrong but rectified after twice returning to the counter where the assistant just answered she had no complaints all day! On plus side, plants and shrubs were plenty and healthy. Pavers shoes very good.

Great coffee and cake, enjoyed looking round Cotton Traders

I always enjoy visiting Dobbies Royston. It's clean, spacious and offers a vast variety of outdoor plants. The restaurant/cafe is a lovely space to relax and enjoy a cuppa and cake or a hot/cold meal. All the team members and outlet assistants are friendly, helpful and mostly jolly. Definitely worth a visit 😊

Staff always friendly and helpful

I'm afraid I've never been a lover of dogs being allowed in retail premises. Also in restaurants. Other than that, the garden centre is among my favourites.

Queued for 30 mins with my daughter on crutches with her broken leg to use her dobbies birthday voucher on Wednesday as she had been looking forward to coming to Dobbies after having surgery to pin and plate two broken bones. We was told we would have to pay for any of the gluten free cakes when using my daughter’s birthday voucher despite there only being one piece of very cross contaminated (we saw them contaminate it with another cakes tool) crumbled and old looking carrot cake available. This option would have made either of us very sick, does Dobbies not understand coeliacs and gluten free??
The only other option for both of us as coeliacs was packet cakes. Cafe manager was really rude and refused to use the voucher for packet cakes stating that he didn’t accept these vouchers and that we needed to pay for the fresh or packet cakes even though 1 week ago I was able to use my own voucher at Dobbies in Kings Lynn. Hugely disappointed and took our custom to Scotsdales. Don't recommend at all

Excellent service by Daisy in the cafe today. Thank you! Five stars