Dobbies Garden Centres - Shepton Mallet Avis 292

TrustScore 3 sur 5

3,1

Mendip Avenue, Fosseway Industrial Estate, BA4 4PE Shepton Mallet, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Just had a brilliant luxury afternoon tea at Dobbies Shepton Mallet. The food was fresh and nicely presented. We took two boxes home as the amount was too much for us to eat in one sitting. We have... Voir plus

Noté 4 sur 5 étoiles

The offers in store were very good and lunch was also good. Perhaps when you have other companies selling things such as payment plans for energy etc it would be less intrusive if they were not positi... Voir plus

Noté 1 sur 5 étoiles

First time visiting the cafe today . Noticed an “a frame “ notice board advertising a special offer with 2 meals for £16 ( with no mention of exclusions ). Asked the lady behind the food serving count... Voir plus

Noté 3 sur 5 étoiles

Dogs at Dobbies Shepton Mallet. Having a cup of tea in restaurant several dogs with owners allowing their dogs to bark & yap constantly also dogs deficating . This noise was amplified by the lack of s... Voir plus


À propos de l'entreprise

  1. Jardinerie

Écrit par l'entreprise

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Coordonnées de contact

  • Mendip Avenue, Fosseway Industrial Estate, BA4 4PE, Shepton Mallet, Royaume-Uni

3,1

Moyen

TrustScore 3 sur 5

292 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 4 sur 5 étoiles

Staff in cafe where lovely even though…

Staff in cafe where lovely even though they where short staffed...

12 avril 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet


Hi

Thanks for the 4 stars!

We hope to see you back in-store again soon and will pass on your feedback to store management.

Best wishes
John

Noté 3 sur 5 étoiles

The plant selection was very impressive…

The plant selection was very impressive however the restaurant has let you down again. The counter staff are still very slow and some preferred to talk to each other and eat Maltesers rather than serve us customers.

9 avril 2022
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Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
John

Noté 5 sur 5 étoiles

Lovely products

Lovely products, helpful staff, quick checkout and excellent lay out. Looking forward to going again soon!

5 avril 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Noté 3 sur 5 étoiles

Come on guys!

After a much anticipated visit to Dobbies I just have to say that the state of the toilets was disgusting! I had to look in about 4 before I could find one that I could use and I wouldn't have used that one but matters were quite urgent! They looked like they hadn't been cleaned in days and the cafe was not all that clean either. I know that there is a shortage of staff at the moment but come on guys! And there is a pandemic as well. I certainly will not be going back there in a hurry.

5 avril 2022
Avis spontané
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thanks for your review.

Sorry you didn't fully enjoy your visit. Can you send your details to customer.service@dobbies.com so we can help?

Best wishes
John

Noté 5 sur 5 étoiles

Helpful staff

Helpful staff, well informed when I enquired about plants and a lovely meal in the cafe.

31 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Noté 5 sur 5 étoiles
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Noté 4 sur 5 étoiles

We love dobbies but like to haggle a bit!

We love dobbies, would be nice to be able to haggle a bit on the garden furniture, we would have bought the Florence fire pit set if they would have knocked it down a bit.

29 mars 2022
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Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thanks for the 4 stars!

We hope to see you back in-store again soon.

Best wishes
Liz

Noté 4 sur 5 étoiles

Not all non cooked food options on show…

Not all non cooked food options on show when queuing and coffee not as hot as we like.

24 mars 2022
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Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Noté 5 sur 5 étoiles

Always good choice

Always good choice, like the cafe and quality of the food provided
cant wait for your spring plants to arrive

22 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Noté 5 sur 5 étoiles

Always a pleasure to visit Debbie's

Always a pleasure to visit Dobbie's. Plenty of choice and helpful staff at the Shepton Mallet branch in Somerset.

22 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Noté 5 sur 5 étoiles

Always very clean in the restaurant and…

Always very clean in the restaurant and shop floor.
Staff are always happy to help and service with a smile 😊

19 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Noté 2 sur 5 étoiles

Disappearing drinks!

Went for a wander round and coffee with friends. Thought I had unused drinks from earlier accumulated from my membership, only to find these had been taken away without my being aware! I can understand the need to clear out ones that were outstanding, but I have on many occasions been unable to have my free drinks, Examples being tills not working or huge queues, when I queried this I was told don’t worry, we just keep them for you!

17 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thanks for your rating.

Please email us at customer.service@dobbies.com if you wish to raise anything. I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Noté 5 sur 5 étoiles

Friendly safe plenty of room

Friendly safe plenty of room. A delight to walk around.Great shopping as well

17 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Noté 2 sur 5 étoiles

Very poor service in the restaurant

I only go to Dobbies at Shepton Mallet on rare occasions as their restaurant is so poorly run and queuing for tea and coffee often takes a very long time. It certainly isn’t a relaxing experience and to go along with that the restaurant area isn’t very clean. This is all a shame as the garden centre part is very pleasant.

15 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet


I'm really sorry to see you were kept waiting in the restaurant and that the cleanliness standards are not as good as they should be. I have passed your feedback over to the restaurant so that they are aware of the challenges you have had and they can look to make improvements

Noté 2 sur 5 étoiles

flower and plants great staff helpful…

flower and plants great staff helpful but serves in cafe long very slow

10 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
Liz

Noté 4 sur 5 étoiles

My views of Dobbies Shepton Mallet

Shepton Mallet site is extremely good with ample space throughout the centre.
The restaurant is a pleasant area for coffee and eating. Plants always look good healthy and can be value for money. We try and visit at least twice a month but is nearly 45 mile round trip for us.

8 mars 2022
Logo de Dobbies Garden Centres - Shepton Mallet

Réponse de Dobbies Garden Centres - Shepton Mallet

Hi

Thanks for the 4 stars! we look forward to seeing you again soon.

Best wishes
Liz

Noté 3 sur 5 étoiles

Amazing 2 hours spent here, then a un-necessary checkout confrontation ruined it

Amazing 2 hours spent here, staff so lovely. Sadly let down by a checkout confrontation, we're still in shock!

What an amazing place, staff so friendly and helpful as we filled our trolley with plants and pots for our family home. We had spent the day visiting Shepton from Wiltshire with our elderly mother-in-law and were in awe at how lovely people were. When stood at the checkout paying triple figures and really happy with our precious family day out an angry lady stormed up to our children pointing in their faces and saying 'I know what you have done' in front of a long queue of waiting customers. We were shocked! It turned out that they had simply moved a teeny tiny plant my young son had excitedly asked for to have in his bedroom, from it's original small glass pot into another empty ceramic pot situated next to it because they preferred the look of the more colourful pot ... no malice or disrespect intended ... and you would have thought it was a police matter the way we were being spoken to. We had been shopping for around 2 hours so can only assume the employee had been on a plant hunt all that time when she had spotted the empty glass container in her section. We bought it to the attention of the manager, who was very sweet and apologetic. We had noticed the lady fast pace over to the manager before he came and spoke to us, really we should have insisted she was there as we spoke to him to illustrate how totally un-necessary and pathetic the whole scenario was. Not a good look for the wonderful garden centre. My daughter sat in the car crying and we didn't drive anywhere for 15 minutes, just sat in disbelief! In hindsight wish we had refunded all our purchases, has really left a bad taste. Had to give three stars although all the other girls who work there deserve five, such a credit.

25 février 2022
Avis spontané
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Réponse de Dobbies Garden Centres - Shepton Mallet

Thank you for taking the time to leave us a review, I'm so sorry to hear that your enjoyable visit was ruined by this incident. I'll make sure your comments are passed over to the store so that they are aware.

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