Dorothyperkins Avis 

Re: DUX049658779 order placed 26/12. Attempted to amend order - not possible. Attempted to contact customer services - they don't give contact details on website. Tried to cancel order - no option to do this either. Evri attempted delivery of 1 parcel 31/12 which I refused to accept. I have screen shots of their confirmation that the parcel is being returned to vendor. 3/1 2nd parcel attempted delivery by Evri - refused acceptance as this order was unwanted. Screen shot of Evri confirming they are returning parcel to vendor. 6/1 Evri brought one of the parcels back again - refused by me. Screen shot of Evri confirming they are returning parcel to vendor. 8/1 Royal Mail attempted delivery of 1 parcel - refused by me & returned by Royal Mail. 9/1 Royal Mail brought the same parcel back - again! it was refused by me. I wrote a review on trust pilot a few days ago & received a reply from kitise regarding Royal Mail parcel with a returns label to attach to parcel which has never been in my possession. For clarity: 1 pair shoes, 1 bag(kitise) & 1 pair trousers was brought by 2 carriers on 5 occasions & refused by me since the order was unwanted. I have had no response to original review from Dorothy Perkins & no further response from Kitise.
Both Companies please note: none of the parcels were ever accepted by me nor physically handed to me. Evri supposedly returned 2 to Dorothy Perkins. Royal Mail are in possession of the Kitise parcel. There is no point in sending return labels via email since I have never taken possession of any of the parcels for an order which I could neither amend nor cancel online.
I have screenshots verifying that Evri have the parcels in their possession to return to sender & a screenshot from Royal Mail that no such parcel was delivered. I can add that having reviewed DBZ at companies house & having obtained their details at Dale Street in Manchester, I am now waiting for a response via this site since they have such disregard for their customers that there is no other means of contact.
I am requesting a full refund for the goods which have never left the couriers hands. £81 less postage.
Failure to respond and resolve this matter will result in a small claims action against said companies.
For the benefit of other poorly treated customers: you can file a small claims action on gov.uk.

This company is a disgrace.

Please give the option for 0 stars! Returned multiple items for 1 order, most of which I had to send seperately as they were from different brands. I have not had a refund for part of the order despite royal mail tracking proof and now the chatbot tells me that they wont help me as the return is over a month old!! So I'm £90 poorer thanks to this crap company.
Never again.

Bought a few different items from Dorothy Perkins and GINI of London all from the Dorothy Perkins website. Wanted items for a party so paid extra for quick delivery.
I Was also tricked into the extra nonsense SWAP PROTECT payment of £6 -which Dorothy Perkins added onto my basket right at the end so if you’re in a hurry you’ll miss it.
So paid an extra £12!!!!!! Just for delivery
ONLY the Dorothy Perkins item came the following day as apparently the next day delivery costs only include the Dorothy Perkins branded products - although this isn’t stated on any of the information BEFORE I chose this increased cost of delivery.
Paid extra to return these items had to pay 2x costs for Dorothy Perkins AND another cost to return the GINI of London
Returned items on the 14/12/25 and still haven’t received a refund after!!!!!
This shop is a complete scam, sadly an awfully run organisation
Will never use again, will have to escalate this to my credit card company like all the other people that have written reviews
DO NOT BUY from here

Order not delivered , no contact number , outdated service , i want a refund because my order is list and I paid for order protection

I don’t even want to give one star I will never EVER buy again! Customer services phahaha joke!! There is not such a thing! This includes Debenhams which comes under the same bracket! Have fun talking to AI and when you do finally get through to someone a week later if you don’t reply straight away, you go back to ai and start all over again! No number to call anyone, lost parcels, items have to go back to loads of different companies!! Honestly absolute joke!!!!!

Parcels were left in wheelie bin on top of rubbish and taken with the usually bin collection. We did not ask for delivery to be made to our bin and we were even in at the time of delivery. 2 months on still no refund and replacement of items. Out of pocket by over £100.

Ordered, returned, received refund, no issues..

This is the worst company to purchase from, they never refunded me my money even after royal mail checked the return address still they never refunded me. Pls never return your item here you will not receive any refund. They scam you. Even my bank tried nothing. Please be warned this is from experience. I do not like writing reviews this is the first company I have ever left a review. Very frustrating

Recently ordered from here and my parcel has been lost, No telephone number to call them, or email then, chat on fb messenger only where I am advised to log my lost parcel via the returns portal via swap protect, but I am unable to download the form to fill it out, as the file is corrupt and just says it has been "moved or removed" back to the chat or fb messenger and I am speaking to AI again!!!!

As others have said, appalling customer service- not refunding an order and sending an ai response

Love Dorathy Perkins clothes great at a competitive price

Terrible customer service

I’d rate zero stars if I could. They add in a delivery protection fee to the total amount of the order 😡I’m fuming! I’ve contacted re messenger and they’re saying I can only get that amount refunded if I return the order (when it arrives) and for returning an order you’re charged an additional £1.99!!!! It’s disgusting and I’ll never order from these swizzlers again. Disgusting company.

Do not order anything from Dorothy Perkins! It has taken almost 6 weeks to get a refund for an item that I returned. There is no communication from them at all. I have sent several emails and not had one reply! There is no phone number to talk to anyone either! I will not shop with them ever again 😒

Returned items 4 weeks back, and refund not received yet. There is no customer service contact, and when you try to contact the “sms” service provided, the AI gives nonsensical responses, eventually passes you to be served by a human “once available” and 2 weeks later still no one has responded.

Scam?!?

I found using the messenger system really handy. Had my query answered promptly.

Ordered some clothes on the 28th of December as they were on sale. Delivery is meant to be kn 2 days time. Order still shows as "In Progress". I contacted customer care. Kai at Dorothy Perkins just told me the same details as were oj the site. No explanations as to why my items were not despatched and asked me to contact again close to the delivery date (in 2 days time). Unimpressed and received to answers or support.

Sent me the wrong item. Never sent the correct one.
Over a week, no reply other than one clearly meant in reply to someone else. I will never purchase from again. Also sent a damaged item but I cannot get them to reply. Zero responsibility.

Ordered items on 6th Dec for delivery on 15th Dec. But items not received. Told to wait to 26th or 27th Dec. Asked for refund. Message ignored. 26th came i asked for refund. They asked for order number and email....which was in the chat trial provided it again. Then message ignored. Asked again for refund. They requested again email and order number. In total 4 times I provided them with order number and email, even though it's all in the chat trail. Currently on 3rd Jan they have ignored my further massages. No way of communicating other than through messenger. They are taking no responsibility even though they have admitted losing my order. A shambles and immoral. Next step I guess is small claims court.

Kai was super helpful when I needed to return items.