Good clean and quiet with friendly reception. Good place!
L'entreprise a répondu
Établissement
Changer d'établissement1 Beith Street, Glasgow, G11 6PS Glasgow, United Kingdom, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I thought there would be kitchen that’s why I book this through bookings hotel app, and they mentioned there is no kitchen available therefore I asked for a refund, and they ignored my requests
L'entreprise a répondu
Every two weeks’ cleaning made my ensuit tidy
L'entreprise a répondu
no hot water more than 10 days cannot rebook the same room for the next academic year
L'entreprise a répondu
À propos de l'entreprise
- Résidence universitaire
- aussi dans
- Agence de location d'appartements
- Agence de location immobilière
- Centre d'hébergement pour étudiants
- Logement indépendant avec services
- Société de gestion immobilière
Écrit par l'entreprise
At Downing Students, we've got you. From Liverpool and Manchester to Leeds, Newcastle, Coventry, Cambridge, Exeter, Glasgow, London and Edinburgh, our student communities are right where you want to be, in the heart of the UK's most exciting city-centre locations. University life can be unpredictable, but where you live shouldn't be. That's why we create thoughtful, purpose-built homes designed around the way students really live. Whether you're settling into a new city, meeting new friends, revising for deadlines or making the most of everything university has to offer, we're here to make student living feel a little easier. We design, build and manage our own accommodation, so every detail is considered. From welcoming social spaces and dedicated study areas to friendly on-site teams and reliable support, we're focused on creating places that feel like home, not just somewhere to stay. At Downing Students, it's about more than PBSA accommodation. It's about finding your place, feeling supported, and making the most of every moment along the way. We've got you.
Coordonnées de contact
1 Beith Street, Glasgow, G11 6PS, Glasgow, United Kingdom, Royaume-Uni
- +4401413399224
2,9
Moyen
9 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good clean and quiet with friendly…
Good clean and quiet with friendly reception. Good place!
24 septembre 2026
Avis spontané
Réponse de Downing Students - Glasgow - West Village
Hi Jiatao,
We really appreciate your review. It is great to know you are enjoying living at West Village.
It is great to hear our friendly team are making you feel at home, we will make sure they see your kinds words.
Best wishes, Downing Students
Scam!
I thought there would be kitchen that’s why I book this through bookings hotel app, and they mentioned there is no kitchen available therefore I asked for a refund, and they ignored my requests
13 août 2026
Avis spontané
Réponse de Downing Students - Glasgow - West Village
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear there was confusion regarding your booking experience.
Downing Students provides purpose-built student accommodation rather than hotel accommodation, and all of our room types include access to kitchen facilities, either within a shared apartment or as part of a self-contained studio, depending on the room type booked.
As we operate a number of properties across the UK, we'd like to understand more about your experience and investigate this further. Could you please email us at info@downingstudents.com and confirm which property and location you booked, along with your booking reference? This will help us review the details of your reservation, the information provided at the time of booking, and any correspondence relating to your refund request.
We appreciate that it can be frustrating when expectations and reality don't align, and we'd welcome the opportunity to look into this matter for you.
Kind regards,
The Downing Students Team
Failed Scottish Habitability Duty: Persistent Noise, Neglect & Health Damages
Scottish law mandates a "habitability obligation" – you must provide a safe, healthy living space. Yet persistent nighttime noise (neighbours, appliances, heating) and cooking fumes from faulty ventilation violated this, worsening my migraine and prompting a doctor’s advice to relocate. Your tenancy Clause 5.8 bans tenant harassment, but as landlords with joint liability, you ignored my repeated formal appeals: no noise mitigation, perfunctory responses, and even staff assisting the noise-maker to restrict my rights. As accommodation providers, you failed your core duty to ensure quiet safety and address reasonable requests. This neglect, paired with ongoing nuisances, caused severe physical (sleep deprivation, migraines) and mental (anxiety, stress) harm, derailing my studies. My medical certificate confirms these damages – your inaction is the key culprit. Your refusal to approve early termination is deeply flawed: you cited "noise" as the sole reason, completely ignoring my medical certificate proving worsening migraines, stress, and anxiety from the noise—neglecting the critical premise of health harm. Your contradictory solutions (once a room swap, now subletting) offer no clarity: if no new tenant is found, I’m stuck paying rent indefinitely, contradicting my urgent health need to escape. Worse, you evaded my core requests—confirmation of receiving my email/medical certificate and written progress updates—failing even basic communication duties. Your inconsistent rules and disregard for my well-being are unacceptable.
21 décembre 2025
Réponse de Downing Students - Glasgow - West Village
Thank you for taking the time to leave a review. We are sorry to hear that you remain unhappy with your situation.
We take all concerns relating to wellbeing and housing standards seriously and would be happy to discuss this further again with you in person.
It was announced to be free
It was announced to be free, but for atleast two of the stands we needed to sign up for apps. The surfsimulator was to late. The icecream was empty at some point.
26 septembre 2025
Réponse de Downing Students - Glasgow - West Village
Hi Juri,
Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback. Just to clarify, the event (and food) was completely free. We did invite a couple of vendors, such as Hungry Panda, who offered optional extras for those interested.
Unfortunately, the surf machine experienced some mechanical issues which caused a delay, but it was running for the majority of the event. Similarly, ice cream did run out briefly but was restocked, and in the end, this was the most food we’ve ever provided at a single event. We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,
West Village team
It wasn’t organised at all there were…
It wasn’t organised at all there were people who doesn’t even live in the accommodation not even west view or west village that caused the actual residents to not even access anything poorly organised really disappointed
26 septembre 2025
Réponse de Downing Students - Glasgow - West Village
Hi there,
Thank you for sharing your feedback. We’re really sorry to hear the event didn’t meet your expectations. Our aim was to create a fun, party-style atmosphere for our residents, which is why we made the event free to attend, provided a wide range of food and activities, and encouraged residents to invite friends along.
While it can be difficult to get every detail right for such a large group, we’re pleased that many residents shared brilliant feedback.
We’ll take your comments on board as we plan future events. Our goal is always to bring the community together in the best way possible, and we’re glad that so many of our residents enjoyed it.
Thanks again for your feedback,
West Village Team
Réponse de Downing Students - Glasgow - West Village
Hi Duo,
Thanks so much for your kind words! We’re really glad to hear you had a great experience staying with Downing Students. It’s always rewarding to know our team and facilities helped make your time with us enjoyable.
We appreciate you taking the time to share your feedback- it means a lot to us!
The Downing Students Team
no hot water over 10 days with full rent
no hot water more than 10 days
cannot rebook the same room for the next academic year
11 août 2025
Réponse de Downing Students - Glasgow - West Village
Hi Jing,
Thank you for your feedback. We're very sorry to hear about the inconvenience you experienced with the hot water.
This is certainly not the standard we aim to provide, and we understand how frustrating this must have been. We’d like to investigate this further to understand what went wrong and how we can improve. If you're happy to contact us directly with your room number, we’ll look into the issue in detail and follow up with you.
We appreciate you bringing this to our attention and hope we can resolve it for you.
Downing Students
Already 10 days without hot water
Already 10 days without hot water. It’s absolutely nightmare…
10 août 2025
Réponse de Downing Students - Glasgow - West Village
Hi Rocky,
Thank you for sharing your experience. We're really sorry to hear about the inconvenience caused by the lack of hot water during your stay. That’s not the level of comfort we aim to provide, and we completely understand how disruptive this must have been.
We’d like to investigate this further to understand what went wrong and ensure it’s properly addressed. If you’re happy to contact us directly with your room number, we’ll look into the matter and follow up with you.
Your feedback is important to us, and we’re committed to making improvements to ensure a better experience for all our residents.
West Village Team
4 days no hot water in this week
4 days no hot water in this week, may be tomorrow is 6th day
4 août 2025
Réponse de Downing Students - Glasgow - West Village
Hi WEI,
Thank you for bringing this to our attention. We're truly sorry to hear about the ongoing hot water issue in your block-especially that it's lasted several days and has happened multiple times. We completely understand how frustrating and uncomfortable this must be.
Please rest assured that we’re actively investigating the situation and working with our maintenance team to resolve it as quickly and thoroughly as possible. If you're happy to contact us directly with your room number, we’ll look into your case specifically and offer any support we can.
Your comfort and wellbeing are very important to us, and we’re committed to making things right.
West Village Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.