Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... Voir plus
Établissement
Changer d'établissementSt.Edmundsbury Retail Park, IP32 7BT Bury St Edmunds, GB
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Lisez les avis des autres
My mother needed a new mattress so off we went to Dreams in Bury St Edmunds. The chap who dealt with us was fab, she laid on endless mattresses before selecting her favourite. She was given all the in... Voir plus
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... Voir plus
L'entreprise a répondu
Great staff, friendly and relaxed atmosphere. No pressure sale. Enjoyed my time picking out pillows which extended into purchasing a mattress and bed frame. The mattress matchmaker was a fun experienc... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, Royaume-Uni
- 01284654822
4,9
Excellent
208 avis
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I ordered a bed
I ordered a bed, quick delivery and great men who rang before delivery which is very good.
19 mai 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Customer Service: Many thanks to Kishan Parmar who has helped me in resolving this matter. Never again would I go into our local store. Well done Kishan.
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old mattress because of a tiny mark no bigger than my little finger nail saying it was caused by body fluids, I didn't know that dreams drivers were that experienced to make that judgement.
I was promised that customer service would call but they have not. I now wish a refund for lastest purchase.
"Dreams do not make people's dreams come true".
Never again will I use this company.
15 mai 2024
Avis spontané
Réponse de Dreams - Bury St Edmunds
Good afternoon Wendy
Thank you for taking the time to leave us your review.
I am sorry that the mattress exchange has not taken place.
Following our conversation today, I have sent you an email and look forward to reviewing this matter for you in more detail.
Many thanks,
Kishan
Wasn’t hassled and we were able to take…
Wasn’t hassled and we were able to take our time and test out the beds at our own pace which was good . Which enabled us to make the right choice
3 mai 2024
very helpful staff and delivery service.
27 avril 2024
Mattress choice
Very helpful staff member who explained all we needed to know but was not pushy and left us to try a recommended selection of mattresses
1 avril 2024
Avis spontané
Bury St Edmunds Dreams service and…
Bury St Edmunds Dreams service and value is amazing.
Offered a welcome hot drink and an introduction to the store. Three sales guys on duty, we had Tom look after us.
Tom was able to listen to all our questions, he replied in a professional, honest and friendly manner and an absolute delight. Free delivery and recycling our old bed was the deciding point.
We’ve not bought from Dreams before and absolutely delighted with how all the staff care for their customers.
We will be back and apart from thank you, good night Tom.
24 mars 2024
Avis spontané
Mattress is very comfy and no lumps and…
Mattress is very comfy and no lumps and bumps like my old one, couldn't be happier with it, would recommend Dreams to all.
16 mars 2024
Great friendly helpful guys 👍😊
24 février 2024
Good service and more than satisfied…
Good service and more than satisfied with the product.
3 mars 2024
Mattress
We requested a refund and return of the mattress because it was totally unsuitable we were told they don't do refunds only exchanges this is not what we wanted under their 100 night guarantee, we would not recommend Dreams anyone
4 janvier 2024
Avis spontané
Réponse de Dreams - Bury St Edmunds
Good afternoon Janet
Thank you for your review. I am sorry that you are finding the mattress unsuitable.
Dreams offer our 100 night comfort guarantee for this reason. If you are not finding it comfortable, you can swap it for an alternative of your choice.
This deal does not allow for the mattress to be returned for a refund, and this is all clearly explained on our literature covering the policy.
I hope that you are able to find a mattress that is suitable. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Great experience
From the great instore product knowledge and experience to the delivery, I was very pleased with my purchase
5 février 2024
I visited the Bury St Edmunds shop
I visited the Bury St Edmunds shop, and tried out a few beds, just before Christmas. In the New Year I ordered a base and mattress on line. They were delivered on time, without any problems. I'm very happy with the bed so far, and would use Dreams again.
4 février 2024
Brilliant beds
9 février 2024
The delivery men were very polite and…
The delivery men were very polite and helpfull, and put everything where we wanted it to go
4 février 2024
Thay kept me informed on arrival an the…
Thay kept me informed on arrival an the people were very friendly I'm very pleased with my product 10 out of 10
2 février 2024
Delivered on time.Friendly and helpful…
Delivered on time.Friendly and helpful delivery
Comfy bed
1 février 2024
Great service the salesman had a lot of…
Great service the salesman had a lot of knowledge on your products
6 janvier 2024
No problems
The lads that delivered our bed couldn't have been more helpful - which is a great plus when you are mature and disabled.
Our daughter is pleased with her bed, says a little firm but it will soften she feels sure.
So overall a good experience.
2 janvier 2024
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