Dreams - Kettering Avis 

348
TrustScore 5 sur 5

4,8

Unit C Northfield Retail Park, NN16 9TS Kettering, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

One's experience couldn't been better from start to finish. Would like to thank Wendy in dreams for her lavable advice on bed & mattress choice . Can't believe on how much better quality of sle... Voir plus

Noté 5 sur 5 étoiles

At the Kettering branch of Dreams, Vivek went above and beyond. We used the sleepmatch bed to find our perfect mattress. We tried lots of different types of mattress before finding the one we loved. V... Voir plus

Noté 4 sur 5 étoiles

Buying the mattress was a good experience as the sales staff left us to it. We were not offered that stupid machine, for which I’m grateful. They gave us what we asked for, so no complaints there. The... Voir plus

Noté 5 sur 5 étoiles

We were invited to lay on a special mattress to analyse our sleeping positions, then shown a number of mattresses suitable for us both. We were given a pillow and time on our own to try the mattresses... Voir plus


À propos de l'entreprise

  1. Magasin de lits
  2. Magasin de literie
  3. Magasin de meubles de chambre à coucher
  4. Magasin de matelas

Écrit par l'entreprise

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Écrit par l'entreprise

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Coordonnées de contact

  • Unit C Northfield Retail Park, NN16 9TS, Kettering, Royaume-Uni

  • 01536684354

4,8

Excellent

TrustScore 5 sur 5

348 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,8

Tous les avis

(348)

13 337 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Dreams fulfilled

I was returning to the store following a previous visit and the price was even better than before without me even asking. Very knowledgeable member of staff

23 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Sweet dreams was lovely and refreshing as the…

It was lovely and refreshing as the lady who dealt with the purchase was kind and extremely helpful and she found the perfect item even though it was not on show it was an ex display item and she knows her stuff.
It is lovely and I am enjoying it more than you know so again thank you

6 juin 2025
Noté 2 sur 5 étoiles

The mattress give back aches. Not giving me the form of support I need for my back.

Hi,
I ordered for a firm mattress and what I got seems not to be firm it is soft and it hurt my back. I waited this long before coming back maybe someone will change .

30 mai 2025
Logo de Dreams - Kettering

Réponse de Dreams - Kettering

Good afternoon,

Thank you for your review.

I am sorry to hear you are not finding your mattress firm enough for you.

I appreciate you taking the time to speak to me earlier regarding this and I hope we have come to a suitable resolution for you.

I have sent an email following up what we discussed.

I look forward to hearing from you.

Many thanks,

Wayne

Noté 5 sur 5 étoiles

New Mattress

Very knowledgeable customer service. Prompt delivery and 2 very efficient gentlemen delivered and collected my mattresses. Overall very satisfied with the whole process.

2 mai 2025
Noté 5 sur 5 étoiles

Great service

Guys n Gals in the store were great, no pressure at all while we were looking.
Delivery bang on time and expertly and quickly assembled by Rob & his agency pal.
Got a good bed & mattress at a great price.
Would definitely use again.

15 avril 2025
Noté 1 sur 5 étoiles

Ordered a new adjustable bed with…

Ordered a new adjustable bed with single mattresses for myself and my wife. We were sold totally unsuitable mattresses for this unit and we asked for replacements under the 100 days guarantee. We attended the store and paid for the more expensive tempur pedic paying approximately the £500 extra cost . We ordered a medium and a medium firm for myself and my wife. Having waited for a month to six weeks the replacements arrived only to find out they were 2 soft mattresses which we rejected. We feel they were sent in the hope we would accept them. The driver contacted head office who confirmed that they were the wrong type. Once again we were told that they would have to prefer our preferred option and were given a delivery date of the 15th of April only to be told of a delay using all sorts of reasons although none were specific. We were then given an open ended date of sometime in May? Again, we have today been told that there has been a further delay stating that there was a a delay in their European factory in Denmark as previously stated. This unfortunately is a lie and was never originally stated. Luckily I paid with most of the price using my Barclay Card which I will begin recovery proceedings tomorrow. My main deposit was on my debit card and if not recoverable will initiate court proceedings. I have emailed them to collect their goods and refund my costs.

16 décembre 2024
Avis spontané
Logo de Dreams - Kettering

Réponse de Dreams - Kettering

Good afternoon Mr McLean,

Thank you for taking the time to leave us your review.

I am very sorry to hear that there was an issue with the mattresses initially supplied to you and I am also sorry about the production issue you are experiencing in relation to the replacement mattresses.

In order to look into your order and experience in more detail, I have requested your order details via Trustpilot.

Many thanks,

Kishan

Noté 5 sur 5 étoiles

Friendly

Friendly, helpful staff. Delivery as promised. Fast to assemble and left no mess.
Had a peaceful night's rest.
Yes, I love my new bed. :)
Recommend Dreams @ Kettering 100%

25 avril 2025

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