Lovely guys at the Leeds Birstall store, only bobbed in to have a look at sizing for my daughter's bedroom ended up purchasing a tv bed for myself. Jav was lovely helped loads, showed us the tv worki... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From the moment we entered the store we were greeted by Farina who was so smiley ,friendly and helpful and nothing too much trouble, her product knowledge was superb and she could answer all my quest... Voir plus
Stephen made our experience at Dreams an easy and enjoyable one. He greeted us and helped a huge amount all whilst allowing us space to make choices ourself. When ordering he gave us all the informati... Voir plus
What made our experience so good, was the young man that met us as we walked in, he was vert cheerful and very helpful and listened to what we wanted,as we'd already seen on the web page what we were... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit 10 Birstall Retail Park, WF17 9DT, Leeds, Royaume-Uni
- 01135397784
4,7
Excellent
290 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
VERY NICE BED WOORK PERFECT WILL BE…
VERY NICE BED WOORK PERFECT WILL BE UPGRADING IN THE NEXT 2 YEAR TO A BETTER MATTRESS
13 mars 2025
On my third bed from dreams and second…
On my third bed from dreams and second tempur mattress and yet again perfect service from order to installation. I could not ask for more, all the staff was attentive and professional.
See you again in 10 years!
7 mars 2025
A nice experience in buying or even…
A nice experience in buying or even browsing for bedroom items
Very friendly staff and not pushy like most stores.
Always come to Dreams
24 février 2025
Avis spontané
So easy in store to choose the perfect…
So easy in store to choose the perfect mattress. Lots of help in store. Chose our mattress. Lovely and comfortable. Delivery was perfect. Can't fault Dreams
19 février 2025
Dreams at Birstall
Recently visited Dreams. Overall I was extremely satisfied with the service I received from entering to leaving the store, the staff were attentive upon greeting you and listening to your needs. The mattress tester is a must, if buying a mattress, it checks out all the contours and alignments of the body to offer you, not one but a few choices that suit yours and your partners requirements. It certainly was a dream to get the mattress I required and not to have to continue looking at other stores.
11 février 2025
Avis spontané
Excellent service
Excellent service. We paid extra for the assembly and it was worth the price. The team were highly professional, friendly and got the job done in great time.
Would purchase again from Dreams .
5 février 2025
Very happy shopping trip
Very friendly, helpful and found exactly what we were looking for at a good price
3 février 2025
Avis spontané
great customer service and offers
4 février 2025
SEAMLESS ORDER & DELIVERY
Absolutely seamless from order to delivery
AJ was the most helpful salesperson he had unlimited patience as my husband who the bed was for is part paralysed & has memory problems due to a stroke. It took 3 visits before we found the best bed & AJ never rushed us or gave us the hard sell he was brilliant. The order was delivered on time & the 2 young men were quick & efficient making sure it was positioned where my husband wanted it. No mess at all brilliant.
1 février 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Disappointing
Delivered from store, massive scuff that wasn’t there when we purchased. Store staff helpful but said they couldn’t offer any further discount as we got it off display. A real shame. Delivery drivers clearly damaged it and couldn’t get out of the house quickly enough. Not enough care taken.
30 janvier 2025
Réponse de Dreams - Leeds Birstall
Good morning Mr Makin,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry to hear that your mattress was damaged after your order was placed.
I have sent you an email following our conversation. Should you require any further assistance, please do not hesitate to contact me directly.
Many thanks,
Kishan
19 weeks to deliver …
Order placed 31 August 2024, paid for just under £2k originally confirmed delivery date 18 October, cancelled by the Company 2 working days before. Finally delivered 135 days later ( 19 weeks ). Offered £75 discount - unable to speak to any one and now once again a wall of silence.Products may be good but service is appalling. One week later still nothing - a trip to the ombudsman
13 janvier 2025
Avis spontané
Réponse de Dreams - Leeds Birstall
Good afternoon Ann,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am truly sorry to hear of the delays you have experienced and for the service issues you have encountered.
I am grateful we could speak today and I have sent you an email confirming what we discussed and agreed upon.
Many thanks,
Kishan
Good customer service
2 janvier 2025
Avis spontané
Order placed in August and paid for in full. Now into 5th month and still no bed or furniture. Was offered a free installation ( which I paid for ) - Spent hours on the phone. Tried to call today
order placed in August and still not delivered - no offer of any compensation
3 janvier 2025
Avis spontané
Réponse de Dreams - Leeds Birstall
Good Afternoon Ann,
Thank you for leaving your review after your recent order.
I am sorry to hear of the delay you have had on your Dreams order.
I have emailed you to discuss the matter in full with you.
I hope to hear back from you soon.
Kind Regards, Leanne
Delivery as promised.Price very…
Delivery as promised.Price very acceptable.Matress very comfortable once got used to it
20 décembre 2024
Very good experience
My bed was delivered as advised. I was kept up to date with the status of delivery at every stage. Delivered and set up very professionally. Operatives were very polite and courteous. Everything was built and all packaging removed. Very impressed.
18 décembre 2024
Love it!
Fabulous service, lovely helpful staff and perfect mattress as recommended.
15 décembre 2024
Great experience at Birstall branch
Great experience at Birstall branch. . Good service and our bed is amazing!
14 novembre 2024
Avis spontané
Comfy nights ahead
Purchased an amazing bed and mattress from Dreams, bed delivered and mattress couple of days later, deliveries on time and in perfect condition.
The mattress is so comfortable and is exactly what we needed, the old one was way past its time.
From the staff in shop at birstall to the delivery guys we highly recommend Dreams well done
14 décembre 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.