Great Sevice from salesman Alfie. No pressure walked us around and explained the difference in mattress’s,to help us make the right choice. Will definitely use them again.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... Voir plus
Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... Voir plus
We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Liverpool Shopping Park, L13 4DL, Liverpool, Royaume-Uni
- 01514338915
4,7
Excellent
290 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
the staff in the shop are really…
the staff in the shop are really helpful, not pushy and they are friendly. the staff in customer service are really helpful and pleasant. the delivery drivers were great very professional, took my bed to a loft room and it was quite difficult but they did it thankyou
31 janvier 2024
First Class Service
We purchased a bed, mattress and headboard from Dreams. The service in the shop was excellent and the delivery service was also first class. Communication about the delivery was accurate. We will definitely use Dreams again. Indeed this was the third time we had purchased large items from the Edge Lane store.
29 janvier 2024
Excellent service
Chris and Jake delivered the mattress we ordered from the Dreams shop. They contacted me previously to confirm the date and time of delivery, then contacted me on the day to confirm the time they would deliver the mattress, in fact they delivered it earlier which was really good service. They where extremely professional and smart in their appearance and also wore slip on covers over their shoes to protect the carpets etc. Chris took the mattress upstairs while Jake took the old mattress away
Chris informed us to let the mattress settle before we put the bedding on. They also took away all the packaging. Excellent service.
27 janvier 2024
Kelly at Edge Lane Liverpool was…
Kelly at Edge Lane Liverpool was outstanding and very knowledgeable in relation to products.
Very helpful would highly recommend this store
24 janvier 2024
Avis spontané
Very good mattress and bed frame
My experience with dreams is very good. They went through all the details of the mattress we picked and we also picked a bed frame. Very pleased with choice and they arrived on the date and time requested.
5 janvier 2024
Great customer service by Dan
Great customer service by Dan. Highly satisfied
6 janvier 2024
Avis spontané
Super service at the Edge Lane Store .
Super service at the Edge Lane Store .
Delivery Prompt Service ..
25 novembre 2023
Excellent service
The moment I walked into Dreams on Edge lane Liverpool I was approached by an assistant in a friendly manner.
Her knowledge of the product helped me make my decision.
There’s a lot to choose from but her guidance helped me choose.
The delivery was on time great communication throughout and the guys delivered and took old mattresses away.
I will definitely go back when I need another new bed.
19 novembre 2023
Very good customer service and would…
Very good customer service and would recommend to anyone. Time of delivery was met.
10 novembre 2023
Makes bed shopping so easy
Overall great shopping experience. I was given good advice by friendly and knowledgeable staff and enabled to feel confident in my choice of mattress
3 novembre 2023
Avis spontané
Everything went smoothly
Everything went smoothly. Able to ask questions not rushed, paperwork was done with ease and delivery all went as you said it would
3 novembre 2023
Good service!nice delivery man
27 octobre 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Rubbish
Rubbish! No returns policy if you but in store even if some of the items purchased weren't available to view/test. No one told me there was no returns in store. Disgusted!! Won't use again
25 octobre 2023
Avis spontané
Réponse de Dreams - Liverpool Edge Lane
Good Morning Suzanne
Thank you for taking the time to speak to me. I am sorry again for any frustration this issue has caused you.
As discussed, it is not Dreams terms & conditions that stipulate you cannot return, rather under the Consumer Rights Act 2015, there is no right to a refund if you not like the goods.
I am glad that we have come to a suitable resolution during our conversation, and I hope that this goes some way towards restoring your faith in Dreams.
Many thanks
Peter
Tempa mattress
We bought a tempa mattress & bed frame. Cannot tell you how comfortable the mattress is. The frame has a massive amount of storage space underneath. Absolutely delighted with it. We can’t wait to get in.
20 octobre 2023
Very friendly and helpful staff
A Very friendly and helpful staff member made our choice of mattress very easy. We were advised well and are extremely happy with our choice of the Flaxby Mattress
14 octobre 2023
1st Class service and advice
1st Class service and advice. Delivery was on time and fitted on the bed with care. Will recommend to anyone that was thinking of using their service.
14 octobre 2023
I am so pleased with my new mattress
I am so pleased with my new mattress. Linda was so lovely and helpful, and went above and beyond to help me find the right mattress for me. Thank you so much Linda I've had lovely night sleeps since I've recieved my new mattress. All of the staff are very lovely in the old swan store . Thanks so much again
8 octobre 2023
Buying from Dreams
Staff in shop.... Polite helpful and not pushy. No pressure to buy and gave all prices so I could choose leisurely. Mattress arrived on time. Old one taken away. Drivers /delivery men were polite, efficient and no mess.
8 octobre 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.