Great Sevice from salesman Alfie. No pressure walked us around and explained the difference in mattress’s,to help us make the right choice. Will definitely use them again.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... Voir plus
Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... Voir plus
We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Liverpool Shopping Park, L13 4DL, Liverpool, Royaume-Uni
- 01514338915
4,7
Excellent
290 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Too expensive for the quality offer
Really bad experience with this company. I bought a mattress and after some time it was damaged on one side( falling apart)but only one of the side not in the middle where is where I normally sleep . I did contact them and their reply was that the mattress was like that because of the time of use.
I am really disappointed because it was a expensive mattress and it was impossible to be damage on the side that is not use .
I do not recommend this company at all
5 août 2024
Avis spontané
Réponse de Dreams - Liverpool Edge Lane
Good afternoon Marisela,
Thank you for taking the time to leave us your review.
Having had a chance to read through the inspection report, owing to the time elapsed and the way the mattress has been used, no manufacturing faults were present.
I am sorry that we are unable to progress this for you.
Many thanks,
Kishan
Great staff, large selection
Great staff, knowledgeable, polite and not too pushy. Thanks to John who answered all of our questions and was really helpful 😃
3 août 2024
Avis spontané
our new bed…
we are very very happy with all that dreams did for us but we did not know we would have to get an electrician in to put more sockets in as we only had 1 socket near the bed i felt that we should have been told each bed needed its own socket before it was delivered
2 août 2024
Great service by kelly at Liverpool…
Great service by kelly at Liverpool shopping park Edge lane
1 août 2024
Avis spontané
Great service off the ladies in edge…
Great service off the ladies in edge lane Liverpool Linda explained everything about what bed would be good for us both thank you best sleep ever 👍
20 juillet 2024
It was a refreshing change to have a…
It was a refreshing change to have a listening person who was interested the costumer's requirements and tried their best to fulfill them great customer service
15 juillet 2024
The staff in the Liverpool Edge Lane…
The staff in the Liverpool Edge Lane Store were extremely friendly and helpful and we wouldn’t hesitate to go back there again. We struggled at the Speke store basically not receiving any help at all so we left and returned to the Edge Lane store where we found what we were looking for
5 juillet 2024
Lovely sales lady
The lady who served us was amazing so helpful and informative and friendly and so where the rest of the staff would recommend edge lane store. Even the two delivery men where polite and very professional
7 juillet 2024
Good communication and quick delivery.
Good quality divan with wheels. What I was looking for. Just a plain divan base but happy with purchase. Good communication re delivery. On time. Would recommend. 2nd purchase from this company.
5 juillet 2024
Time will tell if a good mattrenew mattressss…
Time will tell if a good mattress initially very good
23 juin 2024
Dreams Edge Lane
We went to Dreams on Edge Lane and we were greeted by a lovely salesperson (Jen).
She was really informative and made the choosing of our mattress and bed base really easy. No pressure whatsoever.
We would certainly recommend this store.
19 juin 2024
Avis spontané
Bought a mattress some months ago also…
Bought a mattress some months ago also two pillows which we got half price because they were used in store. The pillows we were told were the best for us. They are actually like bricks and gave us bad neck pain so we do it use them. They won’t refund us as they have been used ironic as we bought them as used £150 wasted. The mattress is different from the one we tested in store it’s much firmer. We complained and dreams sent an independent guy to check it 2 weeks ago. He says there is nothing wrong with the mattress but our complaint is not unusual. The one in the shop may have been softer. No word from dreams.
3 juin 2024
Avis spontané
Réponse de Dreams - Liverpool Edge Lane
Good morning Mr Carver,
Thank you for leaving us your review and for speaking with me this morning.
I am sorry that you are experiencing an issue with your mattress and pillows. However, I am glad that during our conversation, we have agreed upon a solution.
I have sent you an email confirming the details of this and look forward to hearing from you in due course.
Should you require any further assistance, please do not hesitate to contact me directly.
Many thanks,
Kishan
Great Experience, customer friendly
It is a very customer friendly and cooperative team. I really like the way they tear their customers. And the delivery was awesome it’s on time and they install it very professionally.
16 juin 2024
Amazing service from the Team at Edge…
Amazing service from the Team at Edge Lane, head and shoulders above the competition, wish I received the same level of service from the Dreams stores in the local area
16 juin 2024
Dreamy Dreams Experience
Excellent experience at Dreams in Liverpool Edge Lane! Clean and well organised store with really friendly staff, we were both really impressed. Thanks especially to Linda for her great service - 10/10 !
1 juin 2024
Avis spontané
The salesman was very knowledgeable…
The salesman was very knowledgeable about the product and the 2 men who delivered it were also friendly and very knowledgeable
31 mai 2024
Fantastic buying experience
Fantastic buying experience. Jen listened to what we wanted and was extremely helpful and knowledgeable.
18 mai 2024
Fantastic experience and lovely welcome…
Fantastic experience and lovely welcome from Kelly. Knowledge of what was available including offers, we know we got exactly what we wanted.
26 avril 2024
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.