As soon we walked in we were met by tallulah who made us feel welcome. She asked all the right questions and not once put us under any pressure to make a sale.
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Lisez les avis des autres
I have just found my absolute favourite pair of customer service hero's! We went in with a very awkward request due to me charging my mind for the umpteenth time.... We were made aware of a new com... Voir plus
Friendly, knowledgeable and helpful staff. Service was good and they seemed like a nice team. I think the guy who served me was John. He knew what he was talking about and I would recommend him to any... Voir plus
Very helpful staff guided us through the buying process - looking for two beds, both with storage and one with an adjustable base. Dreams were able to satisfy our needs, and at very competitive prices... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Lady Bay Retail Park, NG2 3GZ, Nottingham, Royaume-Uni
- 01156540001
4,7
Excellent
226 avis
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Dreams were great very efficient and…
Dreams were great very efficient and knowledgeable. I was very impressed with John in the Lady Bay shop as his knowledge and customer service were fantastic. Delivery by their team were great too. And my bed is fab thank you.
11 août 2022
Avis spontané
Very professional
Very professional, John the chap who served us was simply great, very helpful and made the whole bed buying saga quiet enjoyable.
Highly recommended Ladybay nottingham branch and John.
5 août 2022
Avis spontané
Brilliant experience all round
Brilliant experience all round. Rashon is a legend!
1 août 2022
Avis spontané
Great store
All staff very helpful and didn’t make us feel pushed for a sale like some other companies do. Would definitely recommend to family and friends and would use again.
24 juillet 2022
Avis spontané
Store visit...
It was a really nice experience to visit the the store. The store is neat and clean, the staff is friendly and knowledgeable. Would definitely visit the store next time and recommend it to others👍👍
23 juillet 2022
Avis spontané
great shopping experience
great shopping experience . keep up the good work
14 juillet 2022
Avis spontané
Great service great product very efficient
The sales person greeted us in a very friendly and polite manner and even offered us all (2 adults 2 children) a drink. He took his time to listen to what we wanted and after he asked us several questions regarding height, weight and sleeping position he had a very clear idea of which mattresses to show us and for us to try (he even gave us both a comfy pillow whilst trying them). We are very happy with the one we chose and also the ottoman bed that he helped us pick out moments before. All in all he was very helpful and knowledgeable during the whole process. We now cannot wait for it to arrive.
4 juin 2022
Avis spontané
Dreams at Lady Bay Retail Park
Dreams at Lady Bay Retail Park, Nottingham. Very knowledgeable staff and wide range of affordable products and extra services associated with buying a bed such as disposal if old mattress and frame. A very good experience in buying a bed. Recommend highly.
22 mai 2022
Avis spontané
Fantastic Service
Fantastic Service
Great bed, superb mattress. The service, from purchase to delivery, was fantastic. Flexible delivery dates and communication regarding delivery time was very helpful. Delivery team were brilliant.
18 mai 2022
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Very comfortable mattress but not cooling
Wonderful service from Dreams. Lovely mattress, very comfortable. But if you are looking for something to reduce the night sweats - this doesn't work.
17 mai 2022
Avis spontané
Judy & Roshan a credit to Nottingham Dreams
Visited store and was attended by Judy who took me through the selection process but I couldn’t decide what to buy. I am disabled and was worried about spending a chunk of change on a mattress which wasn’t comfortable. Judy was really helpful and didn’t look disappointed at the lack of a sale.
I returned three months later specifically because she was so helpful, met Roshan and he passed me to Judy despite probably missing out on commission.
Bought base, mattress, pillow etc and am really looking forward to delivery in five days.
Excellent service, brilliant staff, Judy and Roshan are a credit to Dreams and should go far (Nottingham store)
15 mai 2022
Avis spontané
Excellent Service
First Class service at the Dreams shop in Nottingham. Very impressed by the Sleepmatch device.
24 avril 2022
Avis spontané
Don’t accept the first mattress suggested
Excellent service. An assistant approached us as soon as we arrived and was very attentive in helping finding the perfect mattress. The normal few mattresses were ridiculously expensive and we nearly walked away at that point but once we explained that we wanted a more reasonably priced one a good match was found. Still £1000! Delivery and collection of our old mattress was excellent. Only had to wait 3 days. Delivery men were extremely polite and helpful. I do feel that with a £1000 mattress removal of your old one should be included in the price. Most importantly new mattress is super comfy
16 avril 2022
Avis spontané
Exceptional customer service
Exceptional customer service.
Judy & John were fantastic. Knowledgeable, friendly and very welcoming. No pushy sales and upfront with information. Really happy with the sale and customer experience. Highly recommend Dreams @ Lady Bay Nottingham. Thank you.
15 avril 2022
Avis spontané
An 08.15 am, delivery.
An 08.00 am call to be told of delivery time; a delightful surprise to be told of an early morning delivery.
Prompt arrival. Told where bedroom was, so guys put on over-shoes, and took mattress up stairs. A small house so I waited outside in the garden, as no masks being worn other than mine. Quick re-appearance with old wrapped mattress, Told to give two hours before making up the bed as item sprayed, and requiring time for it to wear off, once unwrapped.
They closed the gate I had opened to allow their entry, and they left with thanks.
6 avril 2022
Avis spontané
Exceptional service start to finish.
Exceptional service from both the derby and the Nottingham stores. John was our point of contact at Nottingham (Lenton lane). Very helpful and so where all the staff involved start to finish. They have detailed product knowledge and it shows. The service was exceptional right down to the last delivery driver leaving!
2 avril 2022
Avis spontané
Roshan had outstanding knowledge and…
Roshan had outstanding knowledge and went above and beyond efforts of other sales assistants in the store.
We would absolutely return to Roshan if we need to purchase any further matresses or beds
24 mars 2022
Avis spontané
Very good service
Very good service, the guys looked after us and made sure we were happy with everything before leaving.
23 février 2022
Avis spontané
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