Reception at the shop in Elk Mill, Royton was professional and friendly. A "hello", quick chat then left alone to browse. Taken through the bed machine to calibrate a short list and then a very easy o... Voir plus
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Lisez les avis des autres
We attended the store Oldham Elkmill and Sue and the team were great! So approachable and was attentive in helping us with our order. This is the second bed we have bought from Dreams as we needed to... Voir plus
We weren't told that the material was cooling. We find it too cool especially on our feet. We have had to use our original topper to nullify the coolness. Also we didn't realise how quickly the s... Voir plus
L'entreprise a répondu
From walking into the store to delivery, Dreams offers an excellent service. Without exception, the team is friendly, helpful, and knowledgeable of the range of products. There is plenty of choice at... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit 17A Elk Mill, OL2 5HX, Oldham, Royaume-Uni
- 01615214230
4,9
Excellent
293 avis
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Manager & Staff very professional and…
Manager & Staff very professional and Nothing too much trouble to ensure plenty of assistance ,advice for choosing suitable products within a set budget .
Appreciated further recommendations on various Shop soiled products as well as other reasonable priced discounted products.
Recommend Services as superb customer service.
15 novembre 2025
The mattress we selected was everything…
The mattress we selected was everything the sales people said it would be
13 décembre 2025
Bed, mattress and pillows
Dreams have been excellent from ordering to delivery. The mattress and pillows are so comfy. I usually sleep poorly but now I’m looking forward to bedtime because I know I will be so comfortable. The ottoman bed is wonderful for full length storage.
13 décembre 2025
Very helpful and polite and the del was…
Very helpful and polite and the del was very good
13 décembre 2025
No pushy salesman in the store,let us…
No pushy salesman in the store,let us walk round and decide for ourselves,did the test for what mattress should suit me.Offered refreshments in store,easy to deal with no concerns.
12 décembre 2025
New bed
In-store staff were well mannered and extremely knowledgeable and helpful.
The delivery team were very respectful taking great care when delivering and installing our new bed.
5 décembre 2025
My new tempu mattress is the best ever…
My new tempu mattress is the best ever also there was 15% of and 2 free tempu pillows worth £140 it was a dream experience 🤣
16 novembre 2025
Luis was brilliant!
I knew exactly what we wanted and Luis (who apparently had only started 3 weeks ago) was brilliant. Once we had decided on our new mattress we were took downstairs to sort the order out. Luis had to ask for help from a colleague due to us wanting to pay monthly which his colleague was lovely as well.
The only thing i did not like was the manager, Sue, what a horrible condescending woman towards Luis. Due to Luis' colleague helping, Sue was constantly saying 'he can do that himself, get off the chair and let him do it', how rude and not only embarrassing but as a customer, i felt awkward and embarrassed for him. This could have been brought up afterwards in private. Not only that, we paid our deposit in cash and this had to be double checked by another colleague - Luis had asked Sue, his manager and she didnt even bother looking at him and just said 'no, does it look like im busy' - dreadful manager and would have took her 2 seconds to re-count the money.
Thank god we didnt get her when choosing a mattress and as a manager, she needs more training and some lessons in being kind to her staff members, new or not. Also she needs to learn not to be trying to 'manage' a staff member in front of multiple customers. We were all looking at each other like this is awkward and belittling.
Top marks for Luis though, didnt overwhelm us and let us do all the talking as i told him i knew exactly what i wanted. He was very personable and was getting to know us as customers!
8 novembre 2025
Avis spontané
Mattress
Mattress was delivered on time by 3 wonderfuly cheer full gents. It was well packaged . It is fabulously comfy I just don’t want to get up in the morning now.
9 novembre 2025
Excellent service
Excellent service. The sales person was very informative about all the products in store and professional.
The product I purchased is extremely comfortable and excellent.
22 octobre 2025
Purchase of new mattress
All good, easy to order, choice of delivery date, old mattress taken away. Good service.
14 octobre 2025
Shop assistant very informed about all…
Shop assistant very informed about all mattresses she showed us and went through all formalities for us delivery men on time and very pleasant good service all round
11 octobre 2025
We were highly satisfied with the Royton store experience
We were highly satisfied with the service at the Royton (Oldham) store. It was informative, un-pushy, and courteous. We were greeted warmly and the full range of mattress styles, brands, price ranges, and additional services was explained. We used the sleepmatch machine, tried several mattresses using tester pillows, and in the end decided to purchase one of the recommended items. Thanks to the saleswoman, Julie, who was very pleasant with our son during the visit, we were guided toward what we believe is the right product and we can't wait to start sleeping amazingly well for the coming years.
4 octobre 2025
Avis spontané
Great customer service
3 octobre 2025
Excellent experience in store
Excellent experience in store, very accommodating when we needed to change the order.
Delivery team were excellent and the bed is so good.
3 octobre 2025
Great service
We have used dreams before and found them very good. The service was great,we were kept updated with the delivery. The guys were great who came.
22 septembre 2025
Dreams Oldham
Shona at Dreams Oldham was very helpful and knowledgeable.
28 septembre 2025
Avis spontané
Very helpful in store and excellent…
Very helpful in store and excellent delivery. Bed just as we wnated
27 septembre 2025
Very Happy Customer!
Excellent shopping experience from start to finish. We are very happy with our new mattress and feel it was money well spent.
19 septembre 2025
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