I popped into dreams in Stratford upon Avon on Wednesday and a lovely lady helped me whittle down some bed choices o said I would be back with my husband, so the next day we went back lay on the bed m... Voir plus
Établissement
Changer d'établissementUnit F2, Maybird Shopping Park, Birmingham Road, CV37 0HZ Stratford Upon Avon, GB
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Lisez les avis des autres
Me and my partner, visited Stratford upon Avon Dreams store looking for a good quality mattress due to bad back problems. We were greeted and served by Brisilda she was friendly efficient and quickly... Voir plus
Cristian was very knowledgeable in the products he was selling. After explaining what we needed he knew exactly what to show us. We went into the store looking but not looking to purchase o... Voir plus
Bed is great, delivery on time, swift efficient and professional. Communication was excellent. The staff in store were great and I would have given full marks as they ticked every step of their " how... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit F2, Maybird Shopping Park, Birmingham Road, CV37 0HZ, Stratford Upon Avon, Royaume-Uni
- 01789 653197
4,6
Excellent
33 avis
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Bed is great
Bed is great, delivery on time, swift efficient and professional. Communication was excellent. The staff in store were great and I would have given full marks as they ticked every step of their " how to treat yout customer" worksheet but spoilt it by asking me to give them a 10/10 review because that's the only reviews the management wanted. Ironically that's exactly what they would have been given had their management team not been so pushy. Whoever told them to ask for the 100% review should not be involved in Customer Service as they really, really don't understand people. Shame for the staff though as they were lovely.
28 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Broken drawer on new bed
I’ve only had my new bed base and mattress for 2 weeks, and one of the drawers came apart already!
I’m going back to the store that I bought this from in the hope that they will be able to get some one to replace the broken drawer.
Update
After speaking to Dylan this afternoon I am going to get a new drawer made and delivered by the end of the month, thank you. Mattress is really nice and Comfortable! So all good now. Thanks again.
13 mars 2026
Réponse de Dreams - Stratford Upon Avon
Good afternoon,
Thank you for taking the time to leave us this review. I am very sorry to hear about the issue you are experiencing with one of the drawers on the items recently delivered. I completely understand the inconvenience this may cause.
I have sent you an email outlining the resolution we would like to offer. If you have any further questions or need any additional support, please do not hesitate to get back in touch with me.
Kind regards,
Dylan
Bed not as comfortable as hoped
Bed not as comfortable as the one we tested in the shop.
Disappointed
27 février 2026
Réponse de Dreams - Stratford Upon Avon
Good afternoon,
Thank you for your recent review.
I am sorry to hear you are finding your mattress uncomfortable.
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
Good selection of quality products and…
Good selection of quality products and clear communications from staff.
15 février 2026
James in Stratford was phenomenal
James in Stratford was phenomenal, an absolute credit to Dreams, from start to finish, he was an absolute delight to deal with and found us our dream bed at a cracking price!
Very patient, the right mix of help and space, nothing was too much bother for him!
The delivery crew were also great, punctual, polite and did a great job with the bed build and even took the rubbish away no hassle!
Will only use dreams!
13 février 2026
They were very helpful from start to…
They were very helpful from start to finish the girl at Dreams Stratford-upon-Avon was very pleasent helpful and knowledgeable
The two guys who were delivered were very polite and helpful
23 janvier 2026
The Dreams experience
The whole experience from point of sale to the delivery was excellent. No pressure in the store from the sales advisor who was very knowledgeable to the delivery team who were very helpful was great.
30 janvier 2026
Excellent customer service
Excellent customer service. Good range of quality beds and reasonable pricing.
22 janvier 2026
Avis spontané
The staff were friendly
The staff were friendly, informative and listened to my requests.
16 janvier 2026
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