Drivalia UK - CANARY WHARF Avis 

My experience has always been very positive. The company consistently provides excellent service, communicates clearly, and makes me feel valued as a customer. The team is professional, helpful, and responsive, and they always go above and beyond to provide a smooth and enjoyable experience.

Emma, Raz, Azz, and the rest of the Canary Wharf team consistently deliver first-class service. Their friendly approach, attention to detail, and commitment to customers are a big part of why I continue to be a returning customer.

Overall, the consistency and quality of service are outstanding, and I’m always happy to come back.

If you wanna have a great start of your hire — come and see Raze and Az! 😉 Great service!

I got an amazing service.

Charged a penaly fine for parking (returning the car) to the car hire centre! It all perfectly legal and a scam. Do not use, this is an unethical corrupt business. I specifically asked about returning the car, they never mentioned it was pay to park, crooked.

Regarding the Canary Wharf branch, I had an appointment for 5 p.m. At 5:46 a.m., the staff was still cleaning the windows of the car, which was far from spotless. Of course, after that, the lady behind the counter became very arrogant.

Rented a car for the long weekend, and we had a great experience. We dealt with Raz in the office. She was super helpful and friendly. As was the guy who helped us find the car in the lot and who looked it over when we returned the car. The car was clean and the location was convenient.

Rented a car for the weekend and the experience couldn't have been better with Drivalia. The rental was much cheaper than other rental places I have used in London and I got a free upgrade on my car, pick up was stress free and drop off was super straight forward, and staff were friendly and helpful. I will 100% use them again.

I’ve been using Drivalia Canary Wartf branch and I can’t complain about anything. The service is spot on and their customer service is extremely helpfulfull.
Shout out to Raz and Emma that always welcome me with a big smile and are always ready to sort out any problems we may have.
Those 2 are absolutely 5 star.

I have rented from Drivalia Canary Wharf & barking recently & I must say every time the staff have very friendly & professional. Emma & Raz & Az. The service was super fast & efficient. The cars were clean I would definitely be booking again with them.

Best rental company , Show you respect , took good care of me cars were good and and clean , would definitely be seeing me again , raz and emma the best

I had a fantastic experience with Drivalia Car Hire Canary Wharf. From start to finish, the service was smooth, professional, and stress-free.

The staff were incredibly friendly, helpful, and efficient — they made the pick-up process quick and clearly explained everything I needed to know. The car was spotless, well-maintained, and exactly as described, which made my trip even more enjoyable.

What really stood out was the team’s professionalism and willingness to go the extra mile to ensure a great customer experience. Returning the vehicle was just as easy and hassle-free.

I would absolutely recommend Drivalia Canary Wharf to anyone looking for reliable car hire with outstanding customer service. I’ll definitely be using them again!

This business appears structured to extract as much money as possible from customers. I booked a car through their website for Saturday to Sunday and received a confirmation email clearly stating the total amount due was approximately £45.

At check-in, I was told I had to pay an additional £40 because the branch is closed on Sundays and an out-of-hours charge applies. There was no mention of this fee in my confirmation email or during the booking process. When I pointed that out, I was told I should have “checked the terms and conditions” along with the condescending remark, “When you book a hotel, do you not read the T&Cs?”

No effort was made to resolve the issue or honour the confirmed price. I was simply told to either pay the surcharge or forfeit my booking.

This is deceptive, unprofessional, and extremely poor service. I will never rent from this company again

24hr drop off makes it so much easier, staff were very helpful every time I've used them

Excellent service all round and Hamza was extremely helpful as I arrived quite a bit early as usually on a motorbike so not sure how long it would take to get there in a cab with traffic etc. so I would rather get there early and was happy to wait, but he was ready to assist with getting me sorted with the car straight away. Brand new car great price and I will be renting from Drivalia again when I need 4 wheels.

Avoid! Rented an automatic car but they only had a manual one. Made me wait for an hour to actually get the car. No apologies. Then the car showed tyre pressure warnings every 5 mins. 2 customers before me were also very angry. They even had a sticker on the counter with the complaints email address on it... Worst car hire ever.

Rented a car for a weekend outside London. Smooth and efficient service, friendly people who did the best to accommodate our needs. Will book again with them 100%

Do not recommend if you are dealing with Hamza. We arrived 2 hours later than our estimated pick up slot and he told us we were too late to pick up the car (it was actually given away!) and we were told we could not get a refund either. Completely laughable policy and awful treatment of customers. Hamza does not understand simple customer service - we asked why we were not informed of this policy beforehand and he said “because you didn’t ask.” Everyone else working there is nicer and more accommodating, but if you’re dealing with Hamza I would avoid.

I have rented twice with Drivalia recently and each time the service was exceptional and friendly. Compared to other rental companies Drivalia leads the way. Many thanks to Hamza for his help and ensuring a smooth process!

I booked through Carrentals app pickup saturday return sunday. I paid everything and on arrival they said i have to pay an extra £40 to deliver as they are out of office hours. Carrentals support was surprised and talked to them saying they cant be open on their app and then say theyre closed. And they will be investigating. I hope I help anyone avoid getting scammed especially when you have weekend plans and might be easier to pay the scam fee than ruin your plans. Also a guy at reception handled it badly as i gave him the phone to talk to Carrental support but he refused since he felt like im calling him out. The lady in hijab was more professional and she should be in charge really.

The staff was very helpful and they vehicle was clean and reliable.