I returned my hire vehicle today after a 2 week rental and I've had nothing but the best experience due to the helpful, friendly and professional service from Josh and Rob at the Vauxhall Road branch.... Voir plus
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Établissement
Changer d'établissement141 Vauxhall Road, Liverpool, L3 6BN LIVERPOOL, ENGLAND, GB
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Lisez les avis des autres
I have been a DRIVALIA customer some years now and hire cars when I visit home to see my family ! Customer care goes a long way in the DRIVALIA BRANCH VAUXHALL ROAD LIVERPOOL !!! JOSH & ROB make my... Voir plus
L'entreprise a répondu
Arrived 90 mins late to pick up my car due to delays at border control. When I arrived was told they had hired my car to someone else AND they would be keeping 100% of my money too. So they mad... Voir plus
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I’ve been using these guys for some time now. Initially, it was because they keep later hours than the on site companies at Liverpool airport. But I use them now even when the others are open as they... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Drivalia UK - LIVERPOOL CITY
Écrit par l'entreprise
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Coordonnées de contact
141 Vauxhall Road, Liverpool, L3 6BN, LIVERPOOL, ENGLAND, Royaume-Uni
- 0151 922 4991
3,5
Moyen
123 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
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Great service as always
Great service as always. Gareth couldn't have been more helpful and delighted with the car!
25 août 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Arrived 90 mins late to pick up my car…
Arrived 90 mins late to pick up my car due to delays at border control. When I arrived was told they had hired my car to someone else AND they would be keeping 100% of my money too.
So they made double money the thieving gits.
If Inpaid for 19 days rent the car should be there for 19 days not 90 mins .
Scam company.
24 août 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Jhosh was excellent today
Jhosh was excellent today. Perfect customer service, lovely Audi for the weekend. Great experience.
15 août 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
It was a great experience with bobby…
It was a great experience with bobby from the liverpool branch very helpful and informative
21 juillet 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great customer service!
I returned my hire vehicle today after a 2 week rental and I've had nothing but the best experience due to the helpful, friendly and professional service from Josh and Rob at the Vauxhall Road branch. I originally had the car for 1 week but needed to extend it for another week. A quick phone call to them helped me extend the hire within minutes. This is the second time I've rented from there and it won't be the last, due to Josh and Rob. Thanks guys!
29 juillet 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Friendly Staff
The Staff are very friendly and helpful and answered all my questions to put me at ease.
16 juin 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Highly recommend
The customer service was brilliant, made my booking process feel so relaxed and easy and the car was amazing too. Felt very looked after from start to finish.
11 juillet 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The best van hire branch I've been to
The staff at the Liverpool city centre branch are excellent. They are so friendly and helpful they really put you at ease. This is the only place I will go to when I need to hire a car or van and don't hesitate to recommend them to friends, family and colleagues
14 juillet 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Poor service, poor communication
I booked a car from Lime Street station - when I arrived i noticed at the very bottom of the email in tiny print a request to call an hour before arrival to confirm - this should have been made much clearer. When I called to say I had arrived, the person on the phone said someone would come out to collect me (again it was not clear on booking that the car wouldn't be AT the station). I waited for half an hour, called again and then they said the branch was short staffed and they couldn't confirm when they could collect me. 'Someone' would call me back. I called again 15 minutes later, managed to speak to the person at the branch who said noone could collect me that day(!) and if I wanted the car I would have to collect it from them, which was a 20 minute walk, and if I didn;t get there within 2 hours of the original time by booking would be cancelled. If I had been told that when I first called, I wouldn't have wasted 1.5 hours of waiting, phone calls and walking. Then the person on the desk tried to sell me additional insurance by telling me that the excess insurance cover i had booked was inadequate (not true). Poor communication from start to finish.
1 juillet 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Avoid, use a reputable hire company instead
Avoid, use a reputable company instead
18 juin 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Be careful
Be careful, expect hidden fees and customer service not customer friendly. You will be charge for anything and everything, so read small print and double check. I have been charge unfair twice there and not going to be using that company again.
30 mai 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Absolute worst car hire company in…
Absolute worst car hire company in history. Crooks, warning do not use them. The car we hired was absolutely awful. Wasn’t cleaned on arrival. Car place was no where near Liverpool station as indicated and when we returned it they tried to say we scratched it which we did not. Go thru Hertz or a decent car company. Complete criminals!
3 juin 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Ongoing non resolved dispute.
On a previous rental we were given a car that turned out to be non road worthy. We had to break our journey and exchange it at another Drivilia centre. We thought this was a one off incident but on our most recent experience with Drivilia have had yet another issue.
We rented a small car and on returning it we were charged over £800 for damage to the bodywork. Initially they sent photos of 2 other cars to prove the damage. Neither of these were the car that we had rented. When we informed the branch of this we were eventually sent before and after photos of the car that we had rented. We believe that the 'damage' that they quoted was already there when we picked up the car. Despite contacting the branch and the head office more than 5 times we have had no response from Drivilia to our request for them to review the supposed 'damage'. The only communication we had was that it had been passed to the branch manager. However when we phoned the branch we were told that head office deals with these matters. We will not be renting with them again and would urge any renters to fully investigate the condition of the car pre-rental.
The customer service number on the website does not function it is almost as if they do not want to be contacted.
05/06/2026
AFTER RECEIVING A STANDARD REPLY VIA TRUST PILOT ASKING ME TO LOGIN TO THE CUSTOMER SERVICE PORTAL I TRIED THIS AGAIN ONLY TO GET A MESSAGE SAYING BOOKING NOT FOUND OR STILL BEING PROCESSED. IT GAVE A TELEPHONE NUMBER 02030044199 TURNS OUT THIS IS AN INVALID NUMBER. YET MORE EVIDENCE OF DRIVILIAS INCOMPETENCE.
15 mars 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Phil at Liverpool Centre was excellent
Phil at Liverpool Centre was excellent. Very personable, knowledgeable and friendly.
Would not hesitate to use again.
26 mai 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
1st time customer very happy with the…
1st time customer very happy with the service and vehicle will be coming back
22 mai 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia branch Vauxhall Road Liverpool
I have been a DRIVALIA customer some years now and hire cars when I visit home to see my family ! Customer care goes a long way in the DRIVALIA BRANCH VAUXHALL ROAD LIVERPOOL !!! JOSH & ROB make my experience outstanding ! Always a friendly face and the level of customer support is Amamzing I wouldn’t go anywhere else !
Sharon Louise lackey
19 mai 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Brilliant customer service at a great…
Brilliant customer service at a great price
10 avril 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The customer service was fantastic!
The customer service was fantastic. Really helpful and definitely the best deals around. Highly recommend!
3 avril 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Tin pot company
Tin pot company. Why do they need to have a credit check to hire a car?
I've no issues with credit but got declined, went to one of the major companies and got a car in two minutes.
These smaller companies are a waste of time.
19 mars 2026
Avis spontané
Réponse de Drivalia UK - LIVERPOOL CITY
Dear Customer,
Thank you for your feedback. We are sorry to hear that there was some confusion regarding our payment requirements at the time of collection.
To ensure a smooth rental process, we provide information regarding our payment and deposit policies at the time of booking and on the confirmation voucher. For clarity, our standard requirements are as follows:
• Security Deposits: We require a pre-authorisation deposit on a credit card in the name of the main driver (starting from £1500).
• Debit Card Use: We do accept debit cards; however, this requires the purchase of an excess waiver package to reduce the excess to zero. UK residents using a debit card must also pass a credit check or provide proof of employment.
• Payment Security: All deposits must be made with a physical card with at least 2 months' validity. We cannot accept virtual cards, Apple Pay, Google Pay, or cards without visible numbers.
• Exclusions: We do not accept cash or prepaid cards.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
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